Cekura (formerly Vocera AI)
Rebranded from Vocera AI to Cekura; the homepage still served at vocera.ai describes it as "the reliability layer for voice agents" - automated QA and reliability testing for voice and chat AI agents. Per the vendor's own page, it runs synthetic conversation suites against a customer's agent before go-live and offers adversarial red-teaming to probe for jailbreaks, leaks and off-script behaviour; this is the vendor's own testing product, not an independent assessment of the vendor. It states its security and compliance infrastructure includes HIPAA, SOC 2 and GDPR "as defaults", but names no certification, auditor or report on the page checked. Named customer testimonials come from Confido Health, Kastle and Twin Health, the last describing patient onboarding in healthcare; no other sector is named. The page offers a demo booking and a free-trial signup, and states no release stage or waitlist. No insurance, indemnity, outcome-linked payment or pricing of any kind appears on the page checked.
9 fields evidenced · 40 with no public information. Every value below links to the document it came from and the date we checked it.
Also appears in
Trust gap
How this is scoredAre scope, spend, and authority enforced while the agent runs?
No enforced limits. Cekura tests and monitors voice agents; nothing on the captured homepage claims it constrains scope, spend or authority at run time. permission_scopes and runtime_governance are both recorded no_public_information against this capture, and the capture genuinely does not discuss either. Hand-scored by the Fact-Checker 2026-08-23.
How this gap gets closed →Is there a tamper-evident record of what it actually did?
A record exists and is customer-reviewable but is not tamper-evident. Vendor states it can "Monitor real conversations as they happen, track voice-specific quality signals, tune your LLM judges, and get alerted on what matters", and offers replay of past conversations. Nothing on the capture claims immutability, hash-chaining or tamper-evidence, and the record covers the customer's agent rather than Cekura's own actions. Hand-scored by the Fact-Checker 2026-08-23.
How this gap gets closed →Are compliance obligations attached per engagement?
Nothing published. No certification, framework alignment or audit claim about Cekura itself appears on the capture. Checked for false absence rather than assumed: the strings "SOC 2", "ISO 27", "HIPAA" are absent from the 4,702-character capture, and the single occurrence of "compliance" is a product feature ("Skipping compliance checks suddenly? Test key flows for missing disclaimers") describing what Cekura tests in the customer's agent, not a posture Cekura holds. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.
Our automated recount on Sep 11, 2026 counted enough evidenced fields for 1/3. It never reads what those fields say, so it does not overturn the score above, judged on Aug 23, 2026 — but where the two disagree it is a reason to read this dimension again. Why there are two scores
Judged Aug 23, 2026; evidence newer. We have since re-read Compliance certifications, most recently on Sep 9, 2026. No one has re-scored this dimension against it — the score above stands, but it is older than the evidence below it. How current a score is
How this gap gets closed →Does payment depend on a verified result?
Paid regardless of result. No pricing of any kind is published on the capture (pricing_model is no_public_information and the string "pricing" does not appear), so nothing ties payment to a verified outcome. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.
How this gap gets closed →Can the deployment be insured, and is the customer indemnified?
No cover, no indemnity. The strings "insur" and "indemn" do not appear anywhere in the capture; insurance_available, indemnification and liability_cap are all no_public_information and verified as true absences rather than false ones. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.
How this gap gets closed →Assurance
- Insurance available
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Own liability cover
- no public informationwww.vocera.ai · checked Aug 18, 2026 · source did not state this
- Insurance carriers
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Coverage limits
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Indemnification
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Liability cap
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Audit trail
- no public informationwww.vocera.ai · checked Aug 18, 2026 · source did not state this
- Tamper-evident log
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Explainability
- no public informationwww.vocera.ai · checked Sep 16, 2026 · source did not state this
- Runtime governance
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Permission scopes
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Compliance certifications
- States its security and compliance infrastructure includes HIPAA, SOC 2, and GDPR "as defaults."
“The security and compliance infrastructure voice AI demands: HIPAA, SOC 2, and GDPR, not as checkboxes but as defaults.”
www.vocera.ai · checked Sep 9, 2026 - Regulatory alignment
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Outcome-based pricing
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Settlement mechanism
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Asset custody
- no public informationwww.vocera.ai · checked Aug 18, 2026 · source did not state this
- Dispute process
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- SLA terms
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Evaluation coverage
- Vendor runs synthetic conversation suites against a customer's agent before go-live. This is the vendor's own testing product, not an independent assessment of the vendor.
“Run thousands of synthetic conversations before go-live.”
www.vocera.ai · checked Aug 18, 2026 - Self-reported performance
- no public informationwww.vocera.ai · checked Aug 18, 2026 · source did not state this
- Service type
- Automated QA and reliability testing for voice and chat AI agents; the vendor now describes itself as "the reliability layer for voice agents" under the name Cekura.
“The reliability layer for voice agents.”
www.vocera.ai · checked Aug 18, 2026 - Regulatory status
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Underwriting backing
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Client types
- no public informationwww.vocera.ai · checked Aug 18, 2026 · source did not state this
Safety
- Safety evaluations
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Red teaming
- Offers adversarial red-teaming that probes agents for jailbreaks, leaks, and off-script behavior.
“Adversarial red-teaming Probe for jailbreaks, leaks, and off-script behavior.”
www.vocera.ai · checked Sep 9, 2026 - Safety policy
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Usage restrictions
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Model or system card
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Incident reporting
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Third-party evaluations
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Data handling
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
Practicality
- Pricing model
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Price point
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Availability
- Page offers both a demo booking and a free-trial signup; no release stage or waitlist is stated on the page checked.
“Book a Demo Start Free Trial”
www.vocera.ai · checked Sep 16, 2026 - Deployment options
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Integrations
- States it integrates with customers' existing tools and platforms.
“Cekura integrates with your existing tools and platforms, letting teams scale AI without disrupting workflows.”
www.vocera.ai · checked Sep 9, 2026 - Supported regions
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Support model
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
Ecosystem
- Protocols supported
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- API access
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Open source
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Marketplace presence
- no public informationwww.vocera.ai · checked Aug 18, 2026 · source did not state this
Impact
- User base
- no public informationwww.vocera.ai · checked Aug 18, 2026 · source did not state this
- Deployment scale
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Target sectors
- Healthcare, via a named customer deploying a patient-onboarding agent; no other sector is named on the page checked
“Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”
www.vocera.ai · checked Aug 18, 2026 - High-risk domains
- Healthcare - the vendor publishes a customer testimonial (Twin Health) describing testing against thousands of synthetic patients
“Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”
www.vocera.ai · checked Aug 18, 2026 - Documented incidents
- no public informationwww.vocera.ai · checked Aug 6, 2026 · source did not state this
- Market recognition
- Named customer case studies/testimonials from Confido Health, Kastle, and Twin Health
“Confido Health “ We set up key metrics on Cekura and could easily compare between our old and new stack. Zero regression on key workflows, every node and integration preserved post-migration. ” – Vichar Shroff , Co-founder & CPO Kastle “ Cekura has become a critical part of our development pipeline. Now we don't ship any agents to production without first aggressively testing them on Cekura. ” – Rishi Chowdhary , CEO, Kastle Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”
www.vocera.ai · checked Aug 18, 2026
Compared with
Side-by-side on the fields where Cekura (formerly Vocera AI) and the other entry are both on record and actually differ.
In the wire
Reporting backed by the same source documents as Cekura (formerly Vocera AI)’s own evidenced fields.