AI Dispatch
vendor · observability

Cekura (formerly Vocera AI)

Rebranded from Vocera AI to Cekura; the homepage still served at vocera.ai describes it as "the reliability layer for voice agents" - automated QA and reliability testing for voice and chat AI agents. Per the vendor's own page, it runs synthetic conversation suites against a customer's agent before go-live and offers adversarial red-teaming to probe for jailbreaks, leaks and off-script behaviour; this is the vendor's own testing product, not an independent assessment of the vendor. It states its security and compliance infrastructure includes HIPAA, SOC 2 and GDPR "as defaults", but names no certification, auditor or report on the page checked. Named customer testimonials come from Confido Health, Kastle and Twin Health, the last describing patient onboarding in healthcare; no other sector is named. The page offers a demo booking and a free-trial signup, and states no release stage or waitlist. No insurance, indemnity, outcome-linked payment or pricing of any kind appears on the page checked.

www.vocera.aievidence retrieved Aug 6, 2026 – Sep 16, 2026view as JSONall observability entries14 alternatives
ThinFewer than 12 fields evidenced — this vendor discloses little, or we have read little of it

9 fields evidenced · 40 with no public information. Every value below links to the document it came from and the date we checked it.

Runtime governance
0/3

Are scope, spend, and authority enforced while the agent runs?

No enforced limits. Cekura tests and monitors voice agents; nothing on the captured homepage claims it constrains scope, spend or authority at run time. permission_scopes and runtime_governance are both recorded no_public_information against this capture, and the capture genuinely does not discuss either. Hand-scored by the Fact-Checker 2026-08-23.

How this gap gets closed →
Audit trail
1/3

Is there a tamper-evident record of what it actually did?

A record exists and is customer-reviewable but is not tamper-evident. Vendor states it can "Monitor real conversations as they happen, track voice-specific quality signals, tune your LLM judges, and get alerted on what matters", and offers replay of past conversations. Nothing on the capture claims immutability, hash-chaining or tamper-evidence, and the record covers the customer's agent rather than Cekura's own actions. Hand-scored by the Fact-Checker 2026-08-23.

How this gap gets closed →
Compliance
0/3

Are compliance obligations attached per engagement?

Nothing published. No certification, framework alignment or audit claim about Cekura itself appears on the capture. Checked for false absence rather than assumed: the strings "SOC 2", "ISO 27", "HIPAA" are absent from the 4,702-character capture, and the single occurrence of "compliance" is a product feature ("Skipping compliance checks suddenly? Test key flows for missing disclaimers") describing what Cekura tests in the customer's agent, not a posture Cekura holds. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.

Our automated recount on Sep 11, 2026 counted enough evidenced fields for 1/3. It never reads what those fields say, so it does not overturn the score above, judged on Aug 23, 2026 — but where the two disagree it is a reason to read this dimension again. Why there are two scores

Judged Aug 23, 2026; evidence newer. We have since re-read Compliance certifications, most recently on Sep 9, 2026. No one has re-scored this dimension against it — the score above stands, but it is older than the evidence below it. How current a score is

How this gap gets closed →
Outcome settlement
0/3

Does payment depend on a verified result?

Paid regardless of result. No pricing of any kind is published on the capture (pricing_model is no_public_information and the string "pricing" does not appear), so nothing ties payment to a verified outcome. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.

How this gap gets closed →
Insurance & indemnity
0/3

Can the deployment be insured, and is the customer indemnified?

No cover, no indemnity. The strings "insur" and "indemn" do not appear anywhere in the capture; insurance_available, indemnification and liability_cap are all no_public_information and verified as true absences rather than false ones. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.

How this gap gets closed →

Assurance

Insurance available
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Own liability cover
no public information
www.vocera.ai · checked Aug 18, 2026 · source did not state this
Insurance carriers
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Coverage limits
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Indemnification
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Liability cap
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Audit trail
no public information
www.vocera.ai · checked Aug 18, 2026 · source did not state this
Tamper-evident log
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Explainability
no public information
www.vocera.ai · checked Sep 16, 2026 · source did not state this
Runtime governance
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Permission scopes
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Compliance certifications
States its security and compliance infrastructure includes HIPAA, SOC 2, and GDPR "as defaults."
“The security and compliance infrastructure voice AI demands: HIPAA, SOC 2, and GDPR, not as checkboxes but as defaults.”
www.vocera.ai · checked Sep 9, 2026
Regulatory alignment
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Outcome-based pricing
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Settlement mechanism
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Asset custody
no public information
www.vocera.ai · checked Aug 18, 2026 · source did not state this
Dispute process
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
SLA terms
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Evaluation coverage
Vendor runs synthetic conversation suites against a customer's agent before go-live. This is the vendor's own testing product, not an independent assessment of the vendor.
“Run thousands of synthetic conversations before go-live.”
www.vocera.ai · checked Aug 18, 2026
Self-reported performance
no public information
www.vocera.ai · checked Aug 18, 2026 · source did not state this
Service type
Automated QA and reliability testing for voice and chat AI agents; the vendor now describes itself as "the reliability layer for voice agents" under the name Cekura.
“The reliability layer for voice agents.”
www.vocera.ai · checked Aug 18, 2026
Regulatory status
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Underwriting backing
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Client types
no public information
www.vocera.ai · checked Aug 18, 2026 · source did not state this

Safety

Safety evaluations
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Red teaming
Offers adversarial red-teaming that probes agents for jailbreaks, leaks, and off-script behavior.
“Adversarial red-teaming Probe for jailbreaks, leaks, and off-script behavior.”
www.vocera.ai · checked Sep 9, 2026
Safety policy
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Usage restrictions
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Model or system card
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Incident reporting
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Third-party evaluations
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Data handling
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this

Practicality

Pricing model
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Price point
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Availability
Page offers both a demo booking and a free-trial signup; no release stage or waitlist is stated on the page checked.
“Book a Demo Start Free Trial”
www.vocera.ai · checked Sep 16, 2026
Deployment options
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Integrations
States it integrates with customers' existing tools and platforms.
“Cekura integrates with your existing tools and platforms, letting teams scale AI without disrupting workflows.”
www.vocera.ai · checked Sep 9, 2026
Supported regions
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Support model
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this

Ecosystem

Protocols supported
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
API access
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Open source
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Marketplace presence
no public information
www.vocera.ai · checked Aug 18, 2026 · source did not state this

Impact

User base
no public information
www.vocera.ai · checked Aug 18, 2026 · source did not state this
Deployment scale
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Target sectors
Healthcare, via a named customer deploying a patient-onboarding agent; no other sector is named on the page checked
“Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”
www.vocera.ai · checked Aug 18, 2026
High-risk domains
Healthcare - the vendor publishes a customer testimonial (Twin Health) describing testing against thousands of synthetic patients
“Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”
www.vocera.ai · checked Aug 18, 2026
Documented incidents
no public information
www.vocera.ai · checked Aug 6, 2026 · source did not state this
Market recognition
Named customer case studies/testimonials from Confido Health, Kastle, and Twin Health
“Confido Health “ We set up key metrics on Cekura and could easily compare between our old and new stack. Zero regression on key workflows, every node and integration preserved post-migration. ” – Vichar Shroff , Co-founder & CPO Kastle “ Cekura has become a critical part of our development pipeline. Now we don't ship any agents to production without first aggressively testing them on Cekura. ” – Rishi Chowdhary , CEO, Kastle Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”
www.vocera.ai · checked Aug 18, 2026

Compared with

Side-by-side on the fields where Cekura (formerly Vocera AI) and the other entry are both on record and actually differ.

In the wire

Reporting backed by the same source documents as Cekura (formerly Vocera AI)’s own evidenced fields.