vendor · observability
Fiddler AI vs Cekura (formerly Vocera AI)
49 fields both were evaluated on, 23 of them different — including where one discloses something the other does not. Every value links to the document it came from. 26 further fields are disclosed by neither and are listed at the end rather than tabled.
Assurance
| Field | Fiddler AI | Cekura (formerly Vocera AI) |
|---|---|---|
| Audit trail· | Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations. “Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 18, 2026 |
| Explainability· | See every action, token, and dollar by user and team for fleet-wide intelligence “See the performance of all your agents in a single pane of glass. See every action, token, and dollar by user and team for fleet-wide intelligence”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Sep 16, 2026 |
| Runtime governance· | Fiddler Guardrails enforce policy inline, at the agent's request and response path, in under 80ms, so violations are stopped before data ever leaves your network “Fiddler Guardrails enforce policy inline, at the agent's request and response path, in under 80ms, so violations are stopped before data ever leaves your network, not flagged after the fact.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
| Compliance certifications· | Fiddler states it complies with HIPAA “Fiddler is in compliance with the U.S. Health Insurance and Accountability Act (HIPAA)”www.fiddler.ai · checked Aug 26, 2026 | States its security and compliance infrastructure includes HIPAA, SOC 2, and GDPR "as defaults." “The security and compliance infrastructure voice AI demands: HIPAA, SOC 2, and GDPR, not as checkboxes but as defaults.”www.vocera.ai · checked Sep 9, 2026 |
| Regulatory alignment· | audit evidence ready for GRC standards and AI regulations “Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
| Evaluation coverage· | no public information www.fiddler.ai · checked Aug 6, 2026 | Vendor runs synthetic conversation suites against a customer's agent before go-live. This is the vendor's own testing product, not an independent assessment of the vendor. “Run thousands of synthetic conversations before go-live.”www.vocera.ai · checked Aug 18, 2026 |
| Service type· | no public information www.fiddler.ai · checked Aug 6, 2026 | Automated QA and reliability testing for voice and chat AI agents; the vendor now describes itself as "the reliability layer for voice agents" under the name Cekura. “The reliability layer for voice agents.”www.vocera.ai · checked Aug 18, 2026 |
| Client types· | software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams “Who uses Fiddler AI? Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government . Within these organizations, the typical users are software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams responsible for keeping agents and predictive models accurate, safe, and compliant across their lifecycle.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 18, 2026 |
Safety
| Field | Fiddler AI | Cekura (formerly Vocera AI) |
|---|---|---|
| Red teaming· | no public information www.fiddler.ai · checked Aug 6, 2026 | Offers adversarial red-teaming that probes agents for jailbreaks, leaks, and off-script behavior. “Adversarial red-teaming Probe for jailbreaks, leaks, and off-script behavior.”www.vocera.ai · checked Sep 9, 2026 |
| Data handling· | no public information www.vocera.ai · checked Aug 6, 2026 |
Practicality
| Field | Fiddler AI | Cekura (formerly Vocera AI) |
|---|---|---|
| Pricing model· | usage-based at $0.002 per trace “We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
| Price point· | $0.002 per trace “The Developer plan is usage-based at $0.002 per trace”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
| Availability· | Free plan, Developer plan, Enterprise plan “We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 | Page offers both a demo booking and a free-trial signup; no release stage or waitlist is stated on the page checked. “Book a Demo Start Free Trial”www.vocera.ai · checked Sep 16, 2026 |
| Deployment options· | SaaS, VPC, or on-premises “The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
| Integrations· | Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers “Fiddler is model- and cloud-agnostic, working across Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers”www.fiddler.ai · checked Aug 6, 2026 | States it integrates with customers' existing tools and platforms. “Cekura integrates with your existing tools and platforms, letting teams scale AI without disrupting workflows.”www.vocera.ai · checked Sep 9, 2026 |
| Supported regions· | AWS GovCloud “Built for the Enterprise and Government Security and scale in SaaS, VPC, and AWS GovCloud.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
| Support model· | White-glove support at every stage of your AI journey, backed by our engineering and data science expertise “Customer Centric White-glove support at every stage of your AI journey, backed by our engineering and data science expertise to align AI deployments with business outcomes.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
Ecosystem
| Field | Fiddler AI | Cekura (formerly Vocera AI) |
|---|---|---|
| Marketplace presence· | AWS Preferred Partner “AWS Preferred Partner Run Fiddler AI Observability securely within Amazon SageMaker Studio.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 18, 2026 |
Impact
| Field | Fiddler AI | Cekura (formerly Vocera AI) |
|---|---|---|
| User base· | Fortune 100 organizations “Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 18, 2026 |
| Deployment scale· | “Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.vocera.ai · checked Aug 6, 2026 |
| Target sectors· | financial services, healthcare, insurance, and government “Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .”www.fiddler.ai · checked Aug 6, 2026 | Healthcare, via a named customer deploying a patient-onboarding agent; no other sector is named on the page checked “Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”www.vocera.ai · checked Aug 18, 2026 |
| High-risk domains· | financial services, healthcare, insurance, and government “Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .”www.fiddler.ai · checked Aug 6, 2026 | Healthcare - the vendor publishes a customer testimonial (Twin Health) describing testing against thousands of synthetic patients “Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”www.vocera.ai · checked Aug 18, 2026 |
| Market recognition· | no public information www.fiddler.ai · checked Aug 16, 2026 | Named customer case studies/testimonials from Confido Health, Kastle, and Twin Health “Confido Health “ We set up key metrics on Cekura and could easily compare between our old and new stack. Zero regression on key workflows, every node and integration preserved post-migration. ” – Vichar Shroff , Co-founder & CPO Kastle “ Cekura has become a critical part of our development pipeline. Now we don't ship any agents to production without first aggressively testing them on Cekura. ” – Rishi Chowdhary , CEO, Kastle Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ”www.vocera.ai · checked Aug 18, 2026 |
Disclosed by neither
Both Fiddler AI and Cekura (formerly Vocera AI) publish nothing on these 26 fields. That is a finding about the category rather than a difference between them, so it is recorded here instead of as 26 identical table rows. Each is shown with its source check on the individual profiles.
- Documented incidents
- Protocols supported
- API access
- Open source
- Safety evaluations
- Safety policy
- Usage restrictions
- Model or system card
- Incident reporting
- Third-party evaluations
- Insurance available
- Own liability cover
- Insurance carriers
- Coverage limits
- Indemnification
- Liability cap
- Tamper-evident log
- Permission scopes
- Outcome-based pricing
- Settlement mechanism
- Asset custody
- Dispute process
- SLA terms
- Self-reported performance
- Regulatory status
- Underwriting backing
Questions
- How do Fiddler AI and Cekura (formerly Vocera AI) compare on user base?
- Fiddler AI: Fortune 100 organizations. Cekura (formerly Vocera AI): no public information disclosed.
- How do Fiddler AI and Cekura (formerly Vocera AI) compare on target sectors?
- Fiddler AI: financial services, healthcare, insurance, and government. Cekura (formerly Vocera AI): Healthcare, via a named customer deploying a patient-onboarding agent; no other sector is named on the page checked.
- How do Fiddler AI and Cekura (formerly Vocera AI) compare on high-risk domains?
- Fiddler AI: financial services, healthcare, insurance, and government. Cekura (formerly Vocera AI): Healthcare - the vendor publishes a customer testimonial (Twin Health) describing testing against thousands of synthetic patients.
- How do Fiddler AI and Cekura (formerly Vocera AI) compare on market recognition?
- Fiddler AI: no public information disclosed. Cekura (formerly Vocera AI): Named customer case studies/testimonials from Confido Health, Kastle, and Twin Health.
- How do Fiddler AI and Cekura (formerly Vocera AI) compare on pricing model?
- Fiddler AI: usage-based at $0.002 per trace. Cekura (formerly Vocera AI): no public information disclosed.
- How do Fiddler AI and Cekura (formerly Vocera AI) compare on price point?
- Fiddler AI: $0.002 per trace. Cekura (formerly Vocera AI): no public information disclosed.