{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-10-04T13:44:52.721Z","entity":{"name":"Cekura (formerly Vocera AI)","slug":"vocera-ai","type":"vendor","subtype":"observability","developer":null,"homepage_url":"https://www.vocera.ai","summary":"Rebranded from Vocera AI to Cekura; the homepage still served at vocera.ai describes it as \"the reliability layer for voice agents\" - automated QA and reliability testing for voice and chat AI agents. Per the vendor's own page, it runs synthetic conversation suites against a customer's agent before go-live and offers adversarial red-teaming to probe for jailbreaks, leaks and off-script behaviour; this is the vendor's own testing product, not an independent assessment of the vendor. It states its security and compliance infrastructure includes HIPAA, SOC 2 and GDPR \"as defaults\", but names no certification, auditor or report on the page checked. Named customer testimonials come from Confido Health, Kastle and Twin Health, the last describing patient onboarding in healthcare; no other sector is named. The page offers a demo booking and a free-trial signup, and states no release stage or waitlist. No insurance, indemnity, outcome-linked payment or pricing of any kind appears on the page checked.","description":"Rebranded from Vocera AI to Cekura; the homepage still served at vocera.ai describes it as \"the reliability layer for voice agents\" - automated QA and reliability testing for voice and chat AI agents. Per the vendor's own page, it runs synthetic conversation suites against a customer's agent before go-live and offers adversarial red-teaming to probe for jailbreaks, leaks and off-script behaviour; this is the vendor's own testing product, not an independent assessment of the vendor. It states its security and compliance infrastructure includes HIPAA, SOC 2 and GDPR \"as defaults\", but names no certification, auditor or report on the page checked. Named customer testimonials come from Confido Health, Kastle and Twin Health, the last describing patient onboarding in healthcare; no other sector is named. The page offers a demo booking and a free-trial signup, and states no release stage or waitlist. No insurance, indemnity, outcome-linked payment or pricing of any kind appears on the page checked.","description_source":"summary","url":"https://aidispatch.news/vendors/vocera-ai/","published_at":"2026-08-01T17:34:56.481576+00:00","updated_at":"2026-10-04T11:33:28.82926+00:00"},"fields":[{"key":"user_base","label":"User base","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"vendor_service_type","label":"Service type","category":"assurance","status":"present","value":"Automated QA and reliability testing for voice and chat AI agents; the vendor now describes itself as \"the reliability layer for voice agents\" under the name Cekura.","not_yet_interpreted":false,"quote":"The reliability layer for voice agents.","source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"vendor_client_types","label":"Client types","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"present","value":"Page offers both a demo booking and a free-trial signup; no release stage or waitlist is stated on the page checked.","not_yet_interpreted":false,"quote":"Book a Demo Start Free Trial","source_url":"https://www.vocera.ai","retrieved_at":"2026-09-16T21:06:55.698615+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"vendor_regulatory_status","label":"Regulatory status","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"States it integrates with customers' existing tools and platforms.","not_yet_interpreted":false,"quote":"Cekura integrates with your existing tools and platforms, letting teams scale AI without disrupting workflows.","source_url":"https://www.vocera.ai","retrieved_at":"2026-09-09T20:07:30.5223+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"vendor_backing","label":"Underwriting backing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"present","value":"States its security and compliance infrastructure includes HIPAA, SOC 2, and GDPR \"as defaults.\"","not_yet_interpreted":false,"quote":"The security and compliance infrastructure voice AI demands: HIPAA, SOC 2, and GDPR, not as checkboxes but as defaults.","source_url":"https://www.vocera.ai","retrieved_at":"2026-09-09T20:07:30.5223+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"present","value":"Vendor runs synthetic conversation suites against a customer's agent before go-live. This is the vendor's own testing product, not an independent assessment of the vendor.","not_yet_interpreted":false,"quote":"Run thousands of synthetic conversations before go-live.","source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"present","value":"Offers adversarial red-teaming that probes agents for jailbreaks, leaks, and off-script behavior.","not_yet_interpreted":false,"quote":"Adversarial red-teaming Probe for jailbreaks, leaks, and off-script behavior.","source_url":"https://www.vocera.ai","retrieved_at":"2026-09-09T20:07:30.5223+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-06T14:12:38.616202+00:00","review":null,"superseded_quote":null},{"key":"asset_custody","label":"Asset custody","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"own_liability_cover","label":"Own liability cover","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"market_recognition","label":"Market recognition","category":"impact","status":"present","value":"Named customer case studies/testimonials from Confido Health, Kastle, and Twin Health","not_yet_interpreted":false,"quote":"Confido Health “ We set up key metrics on Cekura and could easily compare between our old and new stack. Zero regression on key workflows, every node and integration preserved post-migration. ” – Vichar Shroff , Co-founder & CPO Kastle “ Cekura has become a critical part of our development pipeline. Now we don't ship any agents to production without first aggressively testing them on Cekura. ” – Rishi Chowdhary , CEO, Kastle Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ","source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"self_reported_performance","label":"Self-reported performance","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"present","value":"Healthcare - the vendor publishes a customer testimonial (Twin Health) describing testing against thousands of synthetic patients","not_yet_interpreted":false,"quote":"Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ","source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.vocera.ai","retrieved_at":"2026-09-16T21:06:55.698615+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"Healthcare, via a named customer deploying a patient-onboarding agent; no other sector is named on the page checked","not_yet_interpreted":false,"quote":"Twin Health “ Cekura lets our AI agent deliver precision onboarding at scale. We test every release against thousands of synthetic patients before it ever reaches a real one. ” ","source_url":"https://www.vocera.ai","retrieved_at":"2026-08-18T21:19:59.649669+00:00","review":null,"superseded_quote":null}],"trust_gap_scores":[{"dimension":"runtime_governance","score":0,"rationale":"No enforced limits. Cekura tests and monitors voice agents; nothing on the captured homepage claims it constrains scope, spend or authority at run time. permission_scopes and runtime_governance are both recorded no_public_information against this capture, and the capture genuinely does not discuss either. Hand-scored by the Fact-Checker 2026-08-23.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-23T08:31:13.47253+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"audit_trail","score":1,"rationale":"A record exists and is customer-reviewable but is not tamper-evident. Vendor states it can \"Monitor real conversations as they happen, track voice-specific quality signals, tune your LLM judges, and get alerted on what matters\", and offers replay of past conversations. Nothing on the capture claims immutability, hash-chaining or tamper-evidence, and the record covers the customer's agent rather than Cekura's own actions. Hand-scored by the Fact-Checker 2026-08-23.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-23T08:31:13.47253+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"compliance","score":0,"rationale":"Nothing published. No certification, framework alignment or audit claim about Cekura itself appears on the capture. Checked for false absence rather than assumed: the strings \"SOC 2\", \"ISO 27\", \"HIPAA\" are absent from the 4,702-character capture, and the single occurrence of \"compliance\" is a product feature (\"Skipping compliance checks suddenly? Test key flows for missing disclaimers\") describing what Cekura tests in the customer's agent, not a posture Cekura holds. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-23T08:31:13.47253+00:00","superseded_scores":[{"score":1,"rationale":"Scored from 1 evidenced field(s): compliance_certs. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-09-11T08:00:00.164925+00:00"}],"rests_on_flagged_absence":null,"evidence_newer_than_judgement":{"fields":["Compliance certifications"],"newest_capture_at":"2026-09-09T20:07:30.5223+00:00"}},{"dimension":"outcome_settlement","score":0,"rationale":"Paid regardless of result. No pricing of any kind is published on the capture (pricing_model is no_public_information and the string \"pricing\" does not appear), so nothing ties payment to a verified outcome. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-23T08:31:13.47253+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"insurance_indemnity","score":0,"rationale":"No cover, no indemnity. The strings \"insur\" and \"indemn\" do not appear anywhere in the capture; insurance_available, indemnification and liability_cap are all no_public_information and verified as true absences rather than false ones. No public evidence found. Hand-scored by the Fact-Checker 2026-08-23.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-23T08:31:13.47253+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}