vendor · observability
Fiddler AI vs KeywordsAI
49 fields both were evaluated on, 24 of them different — including where one discloses something the other does not. Every value links to the document it came from. 25 further fields are disclosed by neither and are listed at the end rather than tabled.
Assurance
| Field | Fiddler AI | KeywordsAI |
|---|---|---|
| Audit trail· | Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations. “Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.”www.fiddler.ai · checked Aug 6, 2026 | “Every LLM call, tool run, retrieval, and agent turn becomes a span in one trace”www.keywordsai.co · checked Aug 1, 2026 |
| Explainability· | See every action, token, and dollar by user and team for fleet-wide intelligence “See the performance of all your agents in a single pane of glass. See every action, token, and dollar by user and team for fleet-wide intelligence”www.fiddler.ai · checked Aug 6, 2026 | “Any span, down to the last field Model, latency, cost, tokens, and the exact input and output sit on every span”www.keywordsai.co · checked Aug 1, 2026 |
| Runtime governance· | Fiddler Guardrails enforce policy inline, at the agent's request and response path, in under 80ms, so violations are stopped before data ever leaves your network “Fiddler Guardrails enforce policy inline, at the agent's request and response path, in under 80ms, so violations are stopped before data ever leaves your network, not flagged after the fact.”www.fiddler.ai · checked Aug 6, 2026 | “Set budgets and rate limits per key, per customer, or org-wide, get warned as you near them, and block requests before spend runs away.”www.keywordsai.co · checked Aug 1, 2026 |
| Permission scopes· | no public information www.fiddler.ai · checked Aug 6, 2026 | “Set budgets and rate limits per key, per customer, or org-wide”www.keywordsai.co · checked Aug 1, 2026 |
| Compliance certifications· | Fiddler states it complies with HIPAA “Fiddler is in compliance with the U.S. Health Insurance and Accountability Act (HIPAA)”www.fiddler.ai · checked Aug 26, 2026 | ISO 27001, SOC 2, GDPR and HIPAA (with a BAA available) are self-declared on the vendor homepage; no report, auditor, certificate date or SOC 2 Type is published on the page checked. “ISO 27001 The internationally recognized standard for information security management. SOC 2 Secure, compliant management of your data across all of our systems. GDPR Operated under GDPR, the world's strictest standard for data privacy. HIPAA HIPAA compliant, with a BAA available for healthcare teams.”www.keywordsai.co · checked Aug 1, 2026 |
| Regulatory alignment· | audit evidence ready for GRC standards and AI regulations “Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.”www.fiddler.ai · checked Aug 6, 2026 | “Operated under GDPR, the world's strictest standard for data privacy.”www.keywordsai.co · checked Aug 1, 2026 |
| Evaluation coverage· | no public information www.fiddler.ai · checked Aug 6, 2026 | “Score every output against the bar you set, so you know it holds up on a test set and in production”www.keywordsai.co · checked Aug 1, 2026 |
| Self-reported performance· | no public information www.fiddler.ai · checked Aug 16, 2026 | Claims platform processes 80 trillion+ tokens; also reports 99.99% uptime with fallbacks vs 96.43% single-provider “The AI observability platform behind 80 trillion+ tokens.”www.keywordsai.co · checked Aug 18, 2026 |
| Client types· | software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams “Who uses Fiddler AI? Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government . Within these organizations, the typical users are software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams responsible for keeping agents and predictive models accurate, safe, and compliant across their lifecycle.”www.fiddler.ai · checked Aug 6, 2026 | world-class founders, engineers, and product teams “Loved by world-class founders, engineers, and product teams.”www.keywordsai.co · checked Aug 1, 2026 |
Safety
| Field | Fiddler AI | KeywordsAI |
|---|---|---|
| Data handling· | no public information www.keywordsai.co · checked Aug 1, 2026 |
Practicality
| Field | Fiddler AI | KeywordsAI |
|---|---|---|
| Pricing model· | usage-based at $0.002 per trace “We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
| Price point· | $0.002 per trace “The Developer plan is usage-based at $0.002 per trace”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
| Availability· | Free plan, Developer plan, Enterprise plan “We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
| Deployment options· | SaaS, VPC, or on-premises “The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
| Integrations· | Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers “Fiddler is model- and cloud-agnostic, working across Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
| Supported regions· | AWS GovCloud “Built for the Enterprise and Government Security and scale in SaaS, VPC, and AWS GovCloud.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
| Support model· | White-glove support at every stage of your AI journey, backed by our engineering and data science expertise “Customer Centric White-glove support at every stage of your AI journey, backed by our engineering and data science expertise to align AI deployments with business outcomes.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
Ecosystem
| Field | Fiddler AI | KeywordsAI |
|---|---|---|
| API access· | no public information www.fiddler.ai · checked Aug 6, 2026 | |
| Marketplace presence· | AWS Preferred Partner “AWS Preferred Partner Run Fiddler AI Observability securely within Amazon SageMaker Studio.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
Impact
| Field | Fiddler AI | KeywordsAI |
|---|---|---|
| User base· | Fortune 100 organizations “Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.”www.fiddler.ai · checked Aug 6, 2026 | no public information www.keywordsai.co · checked Aug 1, 2026 |
| Deployment scale· | “Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.”www.fiddler.ai · checked Aug 6, 2026 | 80 trillion+ tokens “The AI observability platform behind 80 trillion+ tokens.”www.keywordsai.co · checked Aug 1, 2026 |
| Target sectors· | financial services, healthcare, insurance, and government “Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .”www.fiddler.ai · checked Aug 6, 2026 | enterprise and healthcare teams “Built to meet the security and privacy standards that enterprise and healthcare teams require.”www.keywordsai.co · checked Aug 1, 2026 |
| High-risk domains· | financial services, healthcare, insurance, and government “Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .”www.fiddler.ai · checked Aug 6, 2026 | enterprise and healthcare teams “Built to meet the security and privacy standards that enterprise and healthcare teams require.”www.keywordsai.co · checked Aug 1, 2026 |
| Market recognition· | no public information www.fiddler.ai · checked Aug 16, 2026 | Customer testimonial from Retell AI's CTO citing a scale-up from 5M to 500M+ monthly API calls. ““We scaled from 5M to 500M+ monthly API calls quickly. Respan gave us the debugging layer to resolve production issues 10x faster.””www.keywordsai.co · checked Aug 18, 2026 |
Disclosed by neither
Both Fiddler AI and KeywordsAI publish nothing on these 25 fields. That is a finding about the category rather than a difference between them, so it is recorded here instead of as 25 identical table rows. Each is shown with its source check on the individual profiles.
- Documented incidents
- Protocols supported
- Open source
- Safety evaluations
- Red teaming
- Safety policy
- Usage restrictions
- Model or system card
- Incident reporting
- Third-party evaluations
- Insurance available
- Own liability cover
- Insurance carriers
- Coverage limits
- Indemnification
- Liability cap
- Tamper-evident log
- Outcome-based pricing
- Settlement mechanism
- Asset custody
- Dispute process
- SLA terms
- Service type
- Regulatory status
- Underwriting backing
Questions
- How do Fiddler AI and KeywordsAI compare on user base?
- Fiddler AI: Fortune 100 organizations. KeywordsAI: no public information disclosed.
- How do Fiddler AI and KeywordsAI compare on target sectors?
- Fiddler AI: financial services, healthcare, insurance, and government. KeywordsAI: enterprise and healthcare teams.
- How do Fiddler AI and KeywordsAI compare on high-risk domains?
- Fiddler AI: financial services, healthcare, insurance, and government. KeywordsAI: enterprise and healthcare teams.
- How do Fiddler AI and KeywordsAI compare on market recognition?
- Fiddler AI: no public information disclosed. KeywordsAI: Customer testimonial from Retell AI's CTO citing a scale-up from 5M to 500M+ monthly API calls..
- How do Fiddler AI and KeywordsAI compare on pricing model?
- Fiddler AI: usage-based at $0.002 per trace. KeywordsAI: no public information disclosed.
- How do Fiddler AI and KeywordsAI compare on price point?
- Fiddler AI: $0.002 per trace. KeywordsAI: no public information disclosed.