vendor · observability
Edwin AI vs Fiddler AI
49 fields both were evaluated on, 29 of them different — including where one discloses something the other does not. Every value links to the document it came from. 20 further fields are disclosed by neither and are listed at the end rather than tabled.
Assurance
| Field | Edwin AI | Fiddler AI |
|---|---|---|
| Own liability cover· | Trust center quick-summary confirms the vendor (LogicMonitor) has cyber insurance “Has cyber insurance”trust.logicmonitor.com · checked Aug 29, 2026 | no public information www.fiddler.ai · checked Aug 16, 2026 |
| Audit trail· | Vendor states the agent executes across the customer environment with governance and audit logging in place “executes it across your environment with full governance and audit logging in place”www.logicmonitor.com · checked Aug 6, 2026 | Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations. “Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.”www.fiddler.ai · checked Aug 6, 2026 |
| Explainability· | “Turn fragmented cross-domain event noise into explainable, guided action.”www.logicmonitor.com · checked Aug 6, 2026 | See every action, token, and dollar by user and team for fleet-wide intelligence “See the performance of all your agents in a single pane of glass. See every action, token, and dollar by user and team for fleet-wide intelligence”www.fiddler.ai · checked Aug 6, 2026 |
| Runtime governance· | “Execute governed, closed-loop remediation across automation playbooks.”www.logicmonitor.com · checked Aug 6, 2026 | Fiddler Guardrails enforce policy inline, at the agent's request and response path, in under 80ms, so violations are stopped before data ever leaves your network “Fiddler Guardrails enforce policy inline, at the agent's request and response path, in under 80ms, so violations are stopped before data ever leaves your network, not flagged after the fact.”www.fiddler.ai · checked Aug 6, 2026 |
| Compliance certifications· | Parent company LogicMonitor's trust center lists SOC 2 Type II, SOC 3, ISO 27001/27017/27018, IRAP, CSA, SIG, and FedRAMP Moderate “SOC 2 Type II SOC 3 ISO 27001 ISO 27017 ISO 27018 IRAP CSA SIG FedRAMP Moderate”trust.logicmonitor.com · checked Aug 29, 2026 | Fiddler states it complies with HIPAA “Fiddler is in compliance with the U.S. Health Insurance and Accountability Act (HIPAA)”www.fiddler.ai · checked Aug 26, 2026 |
| Regulatory alignment· | Trust center badges include CCPA, GDPR, and ICO registration “CCPA GDPR ICO Registered”trust.logicmonitor.com · checked Aug 29, 2026 | audit evidence ready for GRC standards and AI regulations “Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.”www.fiddler.ai · checked Aug 6, 2026 |
| SLA terms· | no public information www.fiddler.ai · checked Aug 6, 2026 | |
| Self-reported performance· | Customer-attributed stat: Edwin AI cut noise by 90% and ITSM incidents by 76% (Nexon); also cites 313% ROI, 3,000+ integrations, 100% bi-directional ITSM sync ““Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service.””www.logicmonitor.com · checked Aug 18, 2026 | no public information www.fiddler.ai · checked Aug 16, 2026 |
| Service type· | “Edwin AI: The AIOps Agent for Fast Incident Resolution - LogicMonitor”www.logicmonitor.com · checked Aug 6, 2026 | no public information www.fiddler.ai · checked Aug 6, 2026 |
| Underwriting backing· | no public information www.fiddler.ai · checked Aug 6, 2026 | |
| Client types· | no public information www.logicmonitor.com · checked Aug 6, 2026 | software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams “Who uses Fiddler AI? Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government . Within these organizations, the typical users are software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams responsible for keeping agents and predictive models accurate, safe, and compliant across their lifecycle.”www.fiddler.ai · checked Aug 6, 2026 |
Safety
| Field | Edwin AI | Fiddler AI |
|---|---|---|
| Safety policy· | “Purpose-built security for the hybrid observability and AI era.”www.logicmonitor.com · checked Aug 6, 2026 | no public information www.fiddler.ai · checked Aug 6, 2026 |
| Incident reporting· | Parent company LogicMonitor publishes a bug bounty/vulnerability disclosure program and a dedicated security contact. “please contact us at security@logicmonitor.com”trust.logicmonitor.com · checked Sep 5, 2026 | no public information www.fiddler.ai · checked Aug 6, 2026 |
| Data handling· | Trust center confirms customer data is deleted on request “Deletes customer data on request”trust.logicmonitor.com · checked Aug 29, 2026 |
Practicality
| Field | Edwin AI | Fiddler AI |
|---|---|---|
| Pricing model· | no public information www.logicmonitor.com · checked Aug 6, 2026 | usage-based at $0.002 per trace “We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 |
| Price point· | no public information www.logicmonitor.com · checked Aug 6, 2026 | $0.002 per trace “The Developer plan is usage-based at $0.002 per trace”www.fiddler.ai · checked Aug 6, 2026 |
| Availability· | “Try it free Request Your Edwin AI Demo”www.logicmonitor.com · checked Aug 6, 2026 | Free plan, Developer plan, Enterprise plan “We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 |
| Deployment options· | “Full visibility across your entire hybrid estate”www.logicmonitor.com · checked Aug 6, 2026 | SaaS, VPC, or on-premises “The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.”www.fiddler.ai · checked Aug 6, 2026 |
| Integrations· | no public information www.logicmonitor.com · checked Aug 6, 2026 | Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers “Fiddler is model- and cloud-agnostic, working across Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers”www.fiddler.ai · checked Aug 6, 2026 |
| Supported regions· | no public information www.logicmonitor.com · checked Aug 6, 2026 | AWS GovCloud “Built for the Enterprise and Government Security and scale in SaaS, VPC, and AWS GovCloud.”www.fiddler.ai · checked Aug 6, 2026 |
| Support model· | no public information www.logicmonitor.com · checked Aug 6, 2026 | White-glove support at every stage of your AI journey, backed by our engineering and data science expertise “Customer Centric White-glove support at every stage of your AI journey, backed by our engineering and data science expertise to align AI deployments with business outcomes.”www.fiddler.ai · checked Aug 6, 2026 |
Ecosystem
| Field | Edwin AI | Fiddler AI |
|---|---|---|
| Protocols supported· | “MCP NEW Establish traceable, secure governance boundaries for AI tool integrations.”www.logicmonitor.com · checked Aug 6, 2026 | no public information www.fiddler.ai · checked Aug 6, 2026 |
| API access· | “3,000+ collector-based and API-friendly integrations”www.logicmonitor.com · checked Aug 6, 2026 | no public information www.fiddler.ai · checked Aug 6, 2026 |
| Marketplace presence· | “100% bi-directional sync with ITSM platforms like ServiceNow”www.logicmonitor.com · checked Aug 6, 2026 | AWS Preferred Partner “AWS Preferred Partner Run Fiddler AI Observability securely within Amazon SageMaker Studio.”www.fiddler.ai · checked Aug 6, 2026 |
Impact
| Field | Edwin AI | Fiddler AI |
|---|---|---|
| User base· | “Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise.”www.logicmonitor.com · checked Aug 6, 2026 | Fortune 100 organizations “Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.”www.fiddler.ai · checked Aug 6, 2026 |
| Deployment scale· | “Edwin AI delivered a 313% ROI for composite organization.”www.logicmonitor.com · checked Aug 6, 2026 | “Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.”www.fiddler.ai · checked Aug 6, 2026 |
| Target sectors· | no public information www.logicmonitor.com · checked Aug 6, 2026 | financial services, healthcare, insurance, and government “Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .”www.fiddler.ai · checked Aug 6, 2026 |
| High-risk domains· | “Healthcare Financial Services Public Sector”www.logicmonitor.com · checked Aug 6, 2026 | financial services, healthcare, insurance, and government “Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .”www.fiddler.ai · checked Aug 6, 2026 |
| Market recognition· | Forrester Total Economic Impact (TEI) study commissioned by LogicMonitor found Edwin AI delivered 313% ROI “Forrester Total Economic Impact™ study finds Edwin AI delivered a 313% ROI for composite organization.”www.logicmonitor.com · checked Aug 18, 2026 | no public information www.fiddler.ai · checked Aug 16, 2026 |
Disclosed by neither
Both Edwin AI and Fiddler AI publish nothing on these 20 fields. That is a finding about the category rather than a difference between them, so it is recorded here instead of as 20 identical table rows. Each is shown with its source check on the individual profiles.
- Documented incidents
- Open source
- Safety evaluations
- Red teaming
- Usage restrictions
- Model or system card
- Third-party evaluations
- Insurance available
- Insurance carriers
- Coverage limits
- Indemnification
- Liability cap
- Tamper-evident log
- Permission scopes
- Outcome-based pricing
- Settlement mechanism
- Asset custody
- Dispute process
- Evaluation coverage
- Regulatory status
Questions
- How do Edwin AI and Fiddler AI compare on target sectors?
- Edwin AI: no public information disclosed. Fiddler AI: financial services, healthcare, insurance, and government.
- How do Edwin AI and Fiddler AI compare on market recognition?
- Edwin AI: Forrester Total Economic Impact (TEI) study commissioned by LogicMonitor found Edwin AI delivered 313% ROI. Fiddler AI: no public information disclosed.
- How do Edwin AI and Fiddler AI compare on pricing model?
- Edwin AI: no public information disclosed. Fiddler AI: usage-based at $0.002 per trace.
- How do Edwin AI and Fiddler AI compare on price point?
- Edwin AI: no public information disclosed. Fiddler AI: $0.002 per trace.
- How do Edwin AI and Fiddler AI compare on integrations?
- Edwin AI: no public information disclosed. Fiddler AI: Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers.
- How do Edwin AI and Fiddler AI compare on supported regions?
- Edwin AI: no public information disclosed. Fiddler AI: AWS GovCloud.