agent · personal assistant
Fay vs PineAI
55 fields both were evaluated on, 25 of them different — including where one discloses something the other does not. Every value links to the document it came from. 30 further fields are disclosed by neither and are listed at the end rather than tabled.
Assurance
| Field | Fay | PineAI |
|---|---|---|
| Audit trail· | Audit logs stated as built in from day one alongside role-based access and admin controls “Role-based access, audit logs, and admin controls built in from day one.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
| Explainability· | no public information 19pine.ai · checked Aug 2, 2026 | |
| Runtime governance· | yes “Role-based access, audit logs, and admin controls built in from day one.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
| Compliance certifications· | no public information 19pine.ai · checked Aug 2, 2026 | |
| Regulatory alignment· | no public information fay.work · checked Aug 1, 2026 | States its practices align with SOC 2, GDPR and CCPA frameworks “We align our practices with leading frameworks such as SOC 2, GDPR, and CCPA.”19pine.ai · checked Aug 21, 2026 |
| Outcome-based pricing· | no public information fay.work · checked Aug 1, 2026 | Annual plans are stated to run bill negotiation on credits with no percentage success fee; the fee model on other plans is not stated on the page checked “Annual plans run bill negotiation with credits only, with no percentage success fee.”19pine.ai · checked Aug 2, 2026 |
| Dispute process· | refund issued “Duplicate charge of $49.99 on invoice #4821. Refund issued. Resolved”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
Agency
| Field | Fay | PineAI |
|---|---|---|
| Goal complexity· | multi-step “Give them a goal and the tools to do it — they handle the steps, manage the complexity, and operate continuously without hand-holding.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
| Action space· | no public information fay.work · checked Aug 1, 2026 | Makes phone calls, negotiates, and fills out forms on the user's behalf to handle bills, subscriptions, and complaints “Calls, negotiations, filling forms and more - Pine takes care of work and life.”19pine.ai · checked Aug 2, 2026 |
| Operating environment· | no public information fay.work · checked Aug 1, 2026 | Operates via phone calls and web forms to handle bills, subscriptions, and complaints “AI Assistant to Handle Bills, Subscriptions, and Complaints”19pine.ai · checked Aug 2, 2026 |
| Initiative· | can self-initiate “Agents are AI-powered workers that think, decide, and act autonomously toward a goal.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
Safety
| Field | Fay | PineAI |
|---|---|---|
| Safety policy· | no public information 19pine.ai · checked Aug 2, 2026 | |
| Third-party evaluations· | no public information fay.work · checked Aug 1, 2026 | Regularly engages independent security experts to test its systems for vulnerabilities “We regularly engage independent security experts to test Pine systems and identify potential vulnerabilities.”19pine.ai · checked Aug 21, 2026 |
| Data handling· | no public information fay.work · checked Aug 1, 2026 | Data shared with Pine is used only to complete the task and deleted within 24 hours of request “Data you share is handled only to complete your task and never kept longer than necessary”19pine.ai · checked Aug 21, 2026 |
Practicality
| Field | Fay | PineAI |
|---|---|---|
| Pricing model· | no public information 19pine.ai · checked Aug 2, 2026 | |
| Price point· | no public information 19pine.ai · checked Aug 2, 2026 | |
| Integrations· | Slack, Gmail, Jira, PagerDuty, webhooks “Fay connects to Slack, Gmail, Jira, PagerDuty, webhooks, and 100+ tools natively.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
| Support model· | no public information 19pine.ai · checked Aug 2, 2026 |
Foundation models
| Field | Fay | PineAI |
|---|---|---|
| Base models· | GPT-4o, Claude, Gemini, leading open-source models “Fay supports GPT-4o, Claude, Gemini, and leading open-source models out of the box.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
| Model provider· | OpenAI, Anthropic, Google, open-source communities “Fay supports GPT-4o, Claude, Gemini, and leading open-source models out of the box.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
Ecosystem
| Field | Fay | PineAI |
|---|---|---|
| Multi-agent· | yes “Fay lets you combine both: embed an agent inside a workflow, or trigger a workflow from an agent.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
| API access· | no public information 19pine.ai · checked Aug 2, 2026 |
Impact
| Field | Fay | PineAI |
|---|---|---|
| User base· | no public information fay.work · checked Aug 1, 2026 | |
| Target sectors· | customer support, sales, claims processing, incident response, internal productivity “Anything from customer support agents and sales prep bots to claims processing pipelines, incident triage systems, and internal productivity tools.”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
| Documented incidents· | “Duplicate charge of $49.99 on invoice #4821. Refund issued. Resolved”fay.work · checked Aug 1, 2026 | no public information 19pine.ai · checked Aug 2, 2026 |
Disclosed by neither
Both Fay and PineAI publish nothing on these 30 fields. That is a finding about the category rather than a difference between them, so it is recorded here instead of as 30 identical table rows. Each is shown with its source check on the individual profiles.
- Autonomy level
- Human oversight
- Deployment scale
- High-risk domains
- Availability
- Deployment options
- Supported regions
- Model swappable
- Open weights
- Fine-tuning
- Context window
- Protocols supported
- Tool use
- Open source
- Marketplace presence
- Safety evaluations
- Red teaming
- Usage restrictions
- Model or system card
- Incident reporting
- Insurance available
- Insurance carriers
- Coverage limits
- Indemnification
- Liability cap
- Tamper-evident log
- Permission scopes
- Settlement mechanism
- SLA terms
- Evaluation coverage
Questions
- How do Fay and PineAI compare on goal complexity?
- Fay: multi-step. PineAI: no public information disclosed.
- How do Fay and PineAI compare on action space?
- Fay: no public information disclosed. PineAI: Makes phone calls, negotiates, and fills out forms on the user's behalf to handle bills, subscriptions, and complaints.
- How do Fay and PineAI compare on operating environment?
- Fay: no public information disclosed. PineAI: Operates via phone calls and web forms to handle bills, subscriptions, and complaints.
- How do Fay and PineAI compare on initiative?
- Fay: can self-initiate. PineAI: no public information disclosed.
- How do Fay and PineAI compare on user base?
- Fay: no public information disclosed. PineAI: 150,000+ users.
- How do Fay and PineAI compare on target sectors?
- Fay: customer support, sales, claims processing, incident response, internal productivity. PineAI: no public information disclosed.