vendor · observability
Edwin AI vs Future AGI
49 fields both were evaluated on, 35 of them different — including where one discloses something the other does not. Every value links to the document it came from. 14 further fields are disclosed by neither and are listed at the end rather than tabled.
Assurance
| Field | Edwin AI | Future AGI |
|---|---|---|
| Own liability cover· | Trust center quick-summary confirms the vendor (LogicMonitor) has cyber insurance “Has cyber insurance”trust.logicmonitor.com · checked Aug 29, 2026 | no public information futureagi.com · checked Aug 29, 2026 |
| Audit trail· | Vendor states the agent executes across the customer environment with governance and audit logging in place “executes it across your environment with full governance and audit logging in place”www.logicmonitor.com · checked Aug 6, 2026 | Full audit trail “Full audit trail AI Copilot · 3 Teams 24k actions · 0 leaks”futureagi.com · checked Aug 1, 2026 |
| Explainability· | “Turn fragmented cross-domain event noise into explainable, guided action.”www.logicmonitor.com · checked Aug 6, 2026 | |
| Runtime governance· | “Execute governed, closed-loop remediation across automation playbooks.”www.logicmonitor.com · checked Aug 6, 2026 | “Guard 1 field masked ■ Margin (42%) masked — not in sales scope Requires finance role for access ✓ Contract details served (1 field redacted) Audit logged: act_f82k · 210ms ↳ Marketing PII export → blocked, redirected Anonymized cohort segments (12.4k users, no PII)”futureagi.com · checked Aug 1, 2026 |
| Permission scopes· | no public information www.logicmonitor.com · checked Aug 6, 2026 | Role simulation Policy evaluation Full audit trail “Role simulation Policy evaluation Full audit trail AI Copilot · 3 Teams 24k actions · 0 leaks”futureagi.com · checked Aug 1, 2026 |
| Compliance certifications· | Parent company LogicMonitor's trust center lists SOC 2 Type II, SOC 3, ISO 27001/27017/27018, IRAP, CSA, SIG, and FedRAMP Moderate “SOC 2 Type II SOC 3 ISO 27001 ISO 27017 ISO 27018 IRAP CSA SIG FedRAMP Moderate”trust.logicmonitor.com · checked Aug 29, 2026 | |
| Regulatory alignment· | Trust center badges include CCPA, GDPR, and ICO registration “CCPA GDPR ICO Registered”trust.logicmonitor.com · checked Aug 29, 2026 | “Whether you're navigating SOC 1, 2, ISO 27001, HIPAA, GDPR, or the EU AI Act, Future AGI gives you the auditability and control that closed-source alternatives can't.”futureagi.com · checked Aug 1, 2026 |
| SLA terms· | Custom SLAs 24/7 Support “Enterprise Options On-Premise Custom SLAs 24/7 Support”futureagi.com · checked Aug 1, 2026 | |
| Evaluation coverage· | no public information www.logicmonitor.com · checked Aug 6, 2026 | “Evaluation Suite 8 evals · 5 contexts Dataset Observe Simulate SDK CI/CD EVALUATOR Data Obs Sim SDK Hallucination 96 91 88 94 Factual Accuracy 92 87 90 89 Relevance 98 95 93 97 Toxicity 100 99 100 98 PII Detection 94 82 91 86 Tool Selection 78 73 81 76”futureagi.com · checked Aug 1, 2026 |
| Self-reported performance· | Customer-attributed stat: Edwin AI cut noise by 90% and ITSM incidents by 76% (Nexon); also cites 313% ROI, 3,000+ integrations, 100% bi-directional ITSM sync ““Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service.””www.logicmonitor.com · checked Aug 18, 2026 | no public information futureagi.com · checked Aug 29, 2026 |
| Service type· | “Edwin AI: The AIOps Agent for Fast Incident Resolution - LogicMonitor”www.logicmonitor.com · checked Aug 6, 2026 | simulate, evaluate, optimize, monitor, protect, gateway, and guardrail - all from one place. “Future AGI is an open-source, end-to-end AI agent engineering platform that covers the full lifecycle: simulate, evaluate, optimize, monitor, protect, gateway, and guardrail - all from one place.”futureagi.com · checked Aug 1, 2026 |
| Underwriting backing· | no public information futureagi.com · checked Aug 1, 2026 | |
| Client types· | no public information www.logicmonitor.com · checked Aug 6, 2026 | “From ambitious startups to global enterprises, teams trust Future AGI to ship AI agents confidently.”futureagi.com · checked Aug 1, 2026 |
Safety
| Field | Edwin AI | Future AGI |
|---|---|---|
| Safety evaluations· | no public information www.logicmonitor.com · checked Aug 6, 2026 | “Evaluation Suite 8 evals · 5 contexts Dataset Observe Simulate SDK CI/CD EVALUATOR Data Obs Sim SDK Hallucination 96 91 88 94 Factual Accuracy 92 87 90 89 Relevance 98 95 93 97 Toxicity 100 99 100 98 PII Detection 94 82 91 86 Tool Selection 78 73 81 76”futureagi.com · checked Aug 1, 2026 |
| Red teaming· | no public information www.logicmonitor.com · checked Aug 6, 2026 | Run your agents against realistic multi-turn conversations, edge cases, and adversarial inputs at scale. “Simulate thousands of scenarios, iterate with the Agent IDE, and run structured experiments. 1 Simulations & Scenarios Run your agents against realistic multi-turn conversations, edge cases, and adversarial inputs at scale.”futureagi.com · checked Aug 1, 2026 |
| Safety policy· | “Purpose-built security for the hybrid observability and AI era.”www.logicmonitor.com · checked Aug 6, 2026 | no public information futureagi.com · checked Aug 1, 2026 |
| Usage restrictions· | no public information www.logicmonitor.com · checked Aug 6, 2026 | I can't help with that request. I'm designed to assist with product questions. How can I help you today? “BLOCKED - Prompt injection detected confidence: 99.2% latency: 12ms action: reject agent (safe response) I can't help with that request. I'm designed to assist with product questions. How can I help you today?”futureagi.com · checked Aug 1, 2026 |
| Incident reporting· | Parent company LogicMonitor publishes a bug bounty/vulnerability disclosure program and a dedicated security contact. “please contact us at security@logicmonitor.com”trust.logicmonitor.com · checked Sep 5, 2026 | “Error Feed Surface and triage errors automatically. See exactly where and why your agent failed.”futureagi.com · checked Aug 1, 2026 |
| Data handling· | Trust center confirms customer data is deleted on request “Deletes customer data on request”trust.logicmonitor.com · checked Aug 29, 2026 | no public information futureagi.com · checked Aug 1, 2026 |
Practicality
| Field | Edwin AI | Future AGI |
|---|---|---|
| Pricing model· | no public information www.logicmonitor.com · checked Aug 6, 2026 | Free plan available for small teams. Pro starts at $50/month flat - not per seat. “Pricing wise - Free plan available for small teams. Pro starts at $50/month flat - not per seat.”futureagi.com · checked Aug 1, 2026 |
| Price point· | no public information www.logicmonitor.com · checked Aug 6, 2026 | $50/month flat - not per seat. “Pro starts at $50/month flat - not per seat.”futureagi.com · checked Aug 1, 2026 |
| Availability· | “Try it free Request Your Edwin AI Demo”www.logicmonitor.com · checked Aug 6, 2026 | Try for Free Self-host it “Try for Free Self-host it futureagi.com / agents / support-bot”futureagi.com · checked Aug 1, 2026 |
| Deployment options· | “Full visibility across your entire hybrid estate”www.logicmonitor.com · checked Aug 6, 2026 | Self-host for complete data sovereignty, use the managed cloud, or deploy through AWS Marketplace. “Fully open source. You can inspect how every evaluation, guardrail, and trace works under the hood - no black-box scoring. Self-host for complete data sovereignty, use the managed cloud, or deploy through AWS Marketplace.”futureagi.com · checked Aug 1, 2026 |
| Integrations· | no public information www.logicmonitor.com · checked Aug 6, 2026 | OpenAI OpenAI Anthropic Anthropic Gemini Gemini AWS Bedrock AWS Bedrock Mistral Mistral Groq Groq Together AI Together AI Ollama Ollama LangChain LangChain LangGraph LangGraph LlamaIndex LlamaIndex CrewAI CrewAI AutoGen AutoGen Haystack Haystack LiteLLM LiteLLM DSPy DSPy VAPI VAPI Retell Retell LiveKit LiveKit Pipecat Pipecat Vercel Vercel Langfuse Langfuse Instructor Instructor Guardrails Guardrails MongoDB MongoDB n8n n8n HuggingFace HuggingFace MCP MCP “All 28 LLM Providers 8 Frameworks 8 Voice 4 Tools 8 No integrations found Can't find what you're looking for? Request integration OpenAI OpenAI Anthropic Anthropic Gemini Gemini AWS Bedrock AWS Bedrock Mistral Mistral Groq Groq Together AI Together AI Ollama Ollama LangChain LangChain LangGraph LangGraph LlamaIndex LlamaIndex CrewAI CrewAI AutoGen AutoGen Haystack Haystack LiteLLM LiteLLM DSPy DSPy VAPI VAPI Retell Retell LiveKit LiveKit Pipecat Pipecat Vercel Vercel Langfuse Langfuse Instructor Instructor Guardrails Guardrails MongoDB MongoDB n8n n8n HuggingFace HuggingFace MCP MCP View all integrations”futureagi.com · checked Aug 1, 2026 |
| Supported regions· | no public information www.logicmonitor.com · checked Aug 6, 2026 | Private Cloud Deploy On-Premise “Private Cloud Deploy Full Audit Logging Enterprise Options On-Premise Custom SLAs 24/7 Support Learn about Enterprise Support Channel”futureagi.com · checked Aug 1, 2026 |
Ecosystem
| Field | Edwin AI | Future AGI |
|---|---|---|
| Protocols supported· | “MCP NEW Establish traceable, secure governance boundaries for AI tool integrations.”www.logicmonitor.com · checked Aug 6, 2026 | |
| API access· | “3,000+ collector-based and API-friendly integrations”www.logicmonitor.com · checked Aug 6, 2026 | |
| Open source· | no public information www.logicmonitor.com · checked Aug 6, 2026 | Apache 2.0 “Apache 2.0 Open Source Run it on your own infra. The full Future AGI platform — observability, evals, experiments, guardrails — Apache 2.0 licensed.”futureagi.com · checked Aug 1, 2026 |
| Marketplace presence· | “100% bi-directional sync with ITSM platforms like ServiceNow”www.logicmonitor.com · checked Aug 6, 2026 | deploy through AWS Marketplace. “Self-host for complete data sovereignty, use the managed cloud, or deploy through AWS Marketplace.”futureagi.com · checked Aug 1, 2026 |
Impact
| Field | Edwin AI | Future AGI |
|---|---|---|
| User base· | “Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise.”www.logicmonitor.com · checked Aug 6, 2026 | |
| Deployment scale· | “Edwin AI delivered a 313% ROI for composite organization.”www.logicmonitor.com · checked Aug 6, 2026 | no public information futureagi.com · checked Aug 1, 2026 |
| Target sectors· | no public information www.logicmonitor.com · checked Aug 6, 2026 | “Customer Support Voice Agents Internal Tools RAG & Search Autonomous Agents CUA Coding Agents”futureagi.com · checked Aug 1, 2026 |
| High-risk domains· | “Healthcare Financial Services Public Sector”www.logicmonitor.com · checked Aug 6, 2026 | “Debt Collection - New | 2026-02-24 18:01:29 | ⏱ 58.00s | CSAT Score: 4/10 | Outbound Completed Scenario Details SCENARIO Debt Collection - New PERSONA Name: Rohan mehta Gender: Male Age Group: 32-40 Location: India Profession: Business owner SITUATION Rohan Mehta is hunched over his desk, staring at spreadsheets. A major client payment is overdue, and he's struggling to figure out how to cover his employees' salaries for the month. His phone rings, and seeing an unknown number, he picks up reluctantly. OUTCOME The agent acknowledged Rohan's stressful situation with an empathetic tone, which successfully de-escalated his initial hostility. After calming down, Rohan explained his cash-flow problem and agreed...”futureagi.com · checked Aug 1, 2026 |
| Documented incidents· | no public information www.logicmonitor.com · checked Aug 6, 2026 | “Error Feed 23 unresolved All (23) Hallucination Tool Error PII Compliance CRITICAL Hallucinated refund policy ×47 agent.billing.respond() · 12 users · last seen 2m ago Trace · 4 steps · 234ms evt_8f2a input "What's your refund policy?" 0ms rag 3 documents retrieved 45ms llm "Full refund guaranteed within 90 days" 180ms ↳ NOT IN KNOWLEDGE BASE - hallucinated claim guard BLOCKED · hallucination detected 9ms HIGH Wrong tool selected for routing ×23 MEDIUM PII leaked in support response ×11 LOW Incomplete onboarding response ×8”futureagi.com · checked Aug 1, 2026 |
| Market recognition· | Forrester Total Economic Impact (TEI) study commissioned by LogicMonitor found Edwin AI delivered 313% ROI “Forrester Total Economic Impact™ study finds Edwin AI delivered a 313% ROI for composite organization.”www.logicmonitor.com · checked Aug 18, 2026 | no public information futureagi.com · checked Aug 29, 2026 |
Disclosed by neither
Both Edwin AI and Future AGI publish nothing on these 14 fields. That is a finding about the category rather than a difference between them, so it is recorded here instead of as 14 identical table rows. Each is shown with its source check on the individual profiles.
- Support model
- Model or system card
- Third-party evaluations
- Insurance available
- Insurance carriers
- Coverage limits
- Indemnification
- Liability cap
- Tamper-evident log
- Outcome-based pricing
- Settlement mechanism
- Asset custody
- Dispute process
- Regulatory status
Questions
- How do Edwin AI and Future AGI compare on market recognition?
- Edwin AI: Forrester Total Economic Impact (TEI) study commissioned by LogicMonitor found Edwin AI delivered 313% ROI. Future AGI: no public information disclosed.
- How do Edwin AI and Future AGI compare on pricing model?
- Edwin AI: no public information disclosed. Future AGI: Free plan available for small teams. Pro starts at $50/month flat - not per seat..
- How do Edwin AI and Future AGI compare on price point?
- Edwin AI: no public information disclosed. Future AGI: $50/month flat - not per seat..
- How do Edwin AI and Future AGI compare on integrations?
- Edwin AI: no public information disclosed. Future AGI: OpenAI OpenAI Anthropic Anthropic Gemini Gemini AWS Bedrock AWS Bedrock Mistral Mistral Groq Groq Together AI Together AI Ollama Ollama LangChain LangChain LangGraph LangGraph LlamaIndex LlamaIndex CrewAI CrewAI AutoGen AutoGen Haystack Haystack LiteLLM LiteLLM DSPy DSPy VAPI VAPI Retell Retell LiveKit LiveKit Pipecat Pipecat Vercel Vercel Langfuse Langfuse Instructor Instructor Guardrails Guardrails MongoDB MongoDB n8n n8n HuggingFace HuggingFace MCP MCP.
- How do Edwin AI and Future AGI compare on supported regions?
- Edwin AI: no public information disclosed. Future AGI: Private Cloud Deploy On-Premise.
- How do Edwin AI and Future AGI compare on open source?
- Edwin AI: no public information disclosed. Future AGI: Apache 2.0.