agent · customer service

Twig

www.twig.soevidence retrieved Aug 1, 2026 – Aug 9, 2026view as JSON all customer service entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

23 fields evidenced · 32 with no public information. Every value below links to the document it came from and the date we checked it.

22 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

4 of the evidenced values quote wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents and vendors that state SOC 2 AI agents that support the Model Context Protocol AI agents and vendors that state SOC 2 Type II

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

Counts Runtime governance, each cited below.

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

1/3 auto

Are compliance obligations attached per engagement?

Scored from 1 evidenced field(s): compliance_certs. Automated score; capped at 2 pending review.

Counts Compliance certifications, each cited below.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Explainability: not yet interpreted
“Sera explains herself — sign up and she's answering before lunch.”
www.twig.so · checked Aug 1, 2026
Runtime governance: not yet interpreted
“You stay in control of when she escalates.”
www.twig.so · checked Aug 1, 2026
Permission scopes: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Compliance certifications: not yet interpreted
“Twig is SOC 2 Type II certified”
www.twig.so · checked Aug 1, 2026
Regulatory alignment: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Outcome-based pricing: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
SLA terms: not yet interpreted
“Every call answered in under a second — 24 / 7 / 365”
www.twig.so · checked Aug 1, 2026
Evaluation coverage: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Human oversight: not yet interpreted
“When a request is outside what she's been trained on, she captures the details and hands off to a human — booking a callback, routing to the right person, or escalating — instead of guessing. You stay in control of when she escalates.”
www.twig.so · checked Aug 1, 2026
Goal complexity: not yet interpreted
“Books appointments, generates leads, answers questions.”
www.twig.so · checked Aug 1, 2026
Action space: not yet interpreted
“Sera reads and writes to the tools you already run.”
www.twig.so · checked Aug 1, 2026
Operating environment: not yet interpreted
“Web chat Email Phone SMS WhatsApp”
www.twig.so · checked Aug 1, 2026
Initiative: Always-on: answers every call/chat continuously, 24/7/365, not just when prompted
“Every call answered in under a second — 24 / 7 / 365”
www.twig.so · checked Aug 9, 2026

Safety

Safety evaluations: not yet interpreted
“Twig is SOC 2 Type II certified”
www.twig.so · checked Aug 1, 2026
Red teaming: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Safety policy: not yet interpreted
“Your data is encrypted and used only to power your own agent — never to train shared models.”
www.twig.so · checked Aug 1, 2026
Usage restrictions: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Data handling: not yet interpreted
“Your data is encrypted and used only to power your own agent — never to train shared models.”
www.twig.so · checked Aug 1, 2026

Practicality

Pricing model: not yet interpreted
“Sera is free to start with no credit card. Paid plans begin at $99/mo”
www.twig.so · checked Aug 1, 2026
Price point: not yet interpreted
“Paid plans begin at $99/mo”
www.twig.so · checked Aug 1, 2026
Availability: not yet interpreted
“Start free → No credit card • From $0/mo • Cancel anytime”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 2, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.twig.so · checked Aug 1, 2026
Deployment options: not yet interpreted
“Sera reads and writes to the tools you already run.”
www.twig.so · checked Aug 1, 2026
Integrations: not yet interpreted
“Salesforce HubSpot Gmail Google Drive Slack Notion Zendesk Intercom Freshdesk Confluence + 30 more →”
www.twig.so · checked Aug 1, 2026
Supported regions: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Support model: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Model provider: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Open weights: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Fine-tuning: not yet interpreted
“Point her at your website, docs, and FAQs. Sera reads your business and learns how you answer.”
www.twig.so · checked Aug 1, 2026
Context window: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: not yet interpreted
“Explore the platform, API & MCP →”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 2, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.twig.so · checked Aug 1, 2026
Tool use: not yet interpreted
“Sera reads and writes to the tools you already run.”
www.twig.so · checked Aug 1, 2026
Multi-agent: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
API access: not yet interpreted
“Explore the platform, API & MCP →”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 2, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.twig.so · checked Aug 1, 2026
Open source: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this

Impact

User base: not yet interpreted
“100,000+ conversations handled & counting”
www.twig.so · checked Aug 1, 2026
Deployment scale: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
Target sectors: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this
High-risk domains: not yet interpreted
“Mortgage Lender Front Desk”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 2, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.twig.so · checked Aug 1, 2026
Documented incidents: no public information
www.twig.so · checked Aug 1, 2026 · source did not state this