{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:11:36.006Z","entity":{"name":"Twig","slug":"twig","type":"agent","subtype":"customer service","developer":null,"homepage_url":"https://www.twig.so/","summary":null,"url":"https://aidispatch.news/agents/twig/","published_at":"2026-08-01T22:42:40.784418+00:00","updated_at":"2026-08-20T11:56:09.167962+00:00"},"fields":[{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"present","value":"When a request is outside what she's been trained on, she captures the details and hands off to a human — booking a callback, routing to the right person, or escalating — instead of guessing. You stay in control of when she escalates.","not_yet_interpreted":true,"quote":"When a request is outside what she's been trained on, she captures the details and hands off to a human — booking a callback, routing to the right person, or escalating — instead of guessing. You stay in control of when she escalates.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"user_base","label":"User base","category":"impact","status":"present","value":"100,000+ conversations handled & counting","not_yet_interpreted":true,"quote":"100,000+ conversations handled & counting","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"present","value":"Sera is free to start with no credit card. Paid plans begin at $99/mo","not_yet_interpreted":true,"quote":"Sera is free to start with no credit card. Paid plans begin at $99/mo","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"present","value":"Point her at your website, docs, and FAQs. Sera reads your business and learns how you answer.","not_yet_interpreted":true,"quote":"Point her at your website, docs, and FAQs. Sera reads your business and learns how you answer.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"present","value":"Explore the platform, API & MCP →","not_yet_interpreted":true,"quote":"Explore the platform, API & MCP →","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-02T22:09:47.708992+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"present","value":"Your data is encrypted and used only to power your own agent — never to train shared models.","not_yet_interpreted":true,"quote":"Your data is encrypted and used only to power your own agent — never to train shared models.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"Sera explains herself — sign up and she's answering before lunch.","not_yet_interpreted":true,"quote":"Sera explains herself — sign up and she's answering before lunch.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"Books appointments, generates leads, answers questions.","not_yet_interpreted":true,"quote":"Books appointments, generates leads, answers questions.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"present","value":"Paid plans begin at $99/mo","not_yet_interpreted":true,"quote":"Paid plans begin at $99/mo","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"present","value":"Sera reads and writes to the tools you already run.","not_yet_interpreted":true,"quote":"Sera reads and writes to the tools you already run.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"present","value":"Twig is SOC 2 Type II certified","not_yet_interpreted":true,"quote":"Twig is SOC 2 Type II certified","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"present","value":"Twig is SOC 2 Type II certified","not_yet_interpreted":true,"quote":"Twig is SOC 2 Type II certified","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"action_space","label":"Action space","category":"agency","status":"present","value":"Sera reads and writes to the tools you already run.","not_yet_interpreted":true,"quote":"Sera reads and writes to the tools you already run.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"present","value":"Start free → No credit card • From $0/mo • Cancel anytime","not_yet_interpreted":true,"quote":"Start free → No credit card • From $0/mo • Cancel anytime","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-02T22:09:47.708992+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"base_models","label":"Base models","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"Web chat Email Phone SMS WhatsApp","not_yet_interpreted":true,"quote":"Web chat Email Phone SMS WhatsApp","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"present","value":"Mortgage Lender Front Desk","not_yet_interpreted":true,"quote":"Mortgage Lender Front Desk","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-02T22:09:47.708992+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"Sera reads and writes to the tools you already run.","not_yet_interpreted":true,"quote":"Sera reads and writes to the tools you already run.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"You stay in control of when she escalates.","not_yet_interpreted":true,"quote":"You stay in control of when she escalates.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"present","value":"Every call answered in under a second — 24 / 7 / 365","not_yet_interpreted":true,"quote":"Every call answered in under a second — 24 / 7 / 365","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"present","value":"Always-on: answers every call/chat continuously, 24/7/365, not just when prompted","not_yet_interpreted":false,"quote":"Every call answered in under a second — 24 / 7 / 365","source_url":"https://www.twig.so/","retrieved_at":"2026-08-09T23:13:24.999958+00:00","review":null,"superseded_quote":null},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Salesforce HubSpot Gmail Google Drive Slack Notion Zendesk Intercom Freshdesk Confluence + 30 more →","not_yet_interpreted":true,"quote":"Salesforce HubSpot Gmail Google Drive Slack Notion Zendesk Intercom Freshdesk Confluence + 30 more →","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"present","value":"Explore the platform, API & MCP →","not_yet_interpreted":true,"quote":"Explore the platform, API & MCP →","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-02T22:09:47.708992+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"present","value":"Your data is encrypted and used only to power your own agent — never to train shared models.","not_yet_interpreted":true,"quote":"Your data is encrypted and used only to power your own agent — never to train shared models.","source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.twig.so/","retrieved_at":"2026-08-01T19:54:53.233152+00:00","review":null,"superseded_quote":null}],"trust_gap_scores":[{"dimension":"runtime_governance","score":1,"rationale":"Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-01T22:42:40.68111+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"compliance","score":1,"rationale":"Scored from 1 evidenced field(s): compliance_certs. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-01T22:42:40.534467+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}