agent · ai agents platform

Tidio Copilot

Tidio Copilot is a customer-support assistant delivered as a free Chrome extension that suggests replies to support agents based on conversations handled across live chat, email and social media. The vendor states it is built on Anthropic's Claude AI and that it draws on a custom knowledge base built from the customer's website content and FAQs. It is published as working with Zendesk, Intercom, Gorgias and Gmail, and as completely free to use. The vendor states the product is GDPR and CCPA compliant and that data is encrypted at rest and in transit; both are self-declared, with no certification, auditor or report date published on the page checked. No adoption figure is published for Copilot itself - the 300,000+ businesses figure on the page describes the wider Tidio platform Copilot is built into. No audit trail, run-time limit, independent evaluation, insurance, indemnity or outcome-linked payment term is published on the page checked.

copilot.tidio.comevidence retrieved Aug 1, 2026view as JSON all ai agents platform entries 93 alternatives

Reviewed12 or more fields evidenced, and scored by a human against the published rubric

19 fields evidenced · 36 with no public information. Every value below links to the document it came from and the date we checked it.

17 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

Also appears in

AI agents and vendors that state GDPR compliance AI agents and vendors that state CCPA compliance

Trust gap

How this is scored

Runtime governance

0/3

Are scope, spend, and authority enforced while the agent runs?

No public evidence found. The only governance-adjacent claim was a marketing line ("No hallucinations - Copilot only uses your approved knowledge"), which asserts a grounding property rather than any limit enforced at run time; the runtime_governance field was downgraded to no_public_information in this run.

How this gap gets closed →

Audit trail

0/3

Is there a tamper-evident record of what it actually did?

No public evidence found. The page publishes no logging, retention or review mechanism for Copilot's suggestions or the agent's activity.

How this gap gets closed →

Compliance

1/3

Are compliance obligations attached per engagement?

Self-declared only. The page states "GDPR and CCPA compliant" with no certification, auditor, scope or report date published, and no third-party attestation.

How this gap gets closed →

Outcome settlement

0/3

Does payment depend on a verified result?

Not applicable in any outcome-linked sense: the product is published as "Completely free to use", so no payment is tied to a verified result.

How this gap gets closed →

Insurance & indemnity

0/3

Can the deployment be insured, and is the customer indemnified?

No public evidence found. No carrier, cover, limit, indemnity or liability term appears on the page checked.

How this gap gets closed →

Assurance

Insurance available: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Explainability: Vendor marketing claim that Copilot answers only from customer-approved knowledge; no evaluation, benchmark or method is published to support it
“No hallucinations—Copilot only uses your approved knowledge.”
copilot.tidio.com · checked Aug 1, 2026
Runtime governance: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Permission scopes: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Compliance certifications: not yet interpreted
“GDPR and CCPA compliant”
copilot.tidio.com · checked Aug 1, 2026
Regulatory alignment: not yet interpreted
“GDPR and CCPA compliant”
copilot.tidio.com · checked Aug 1, 2026
Outcome-based pricing: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
SLA terms: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Evaluation coverage: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Human oversight: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Goal complexity: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Action space: not yet interpreted
“Copilot suggests responses based on handled conversations across live chat, email, and social media.”
copilot.tidio.com · checked Aug 1, 2026
Operating environment: not yet interpreted
“Works with Zendesk, Intercom, Gorgias, Gmail”
copilot.tidio.com · checked Aug 1, 2026
Initiative: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Safety policy: not yet interpreted
“Enterprise-grade security Your data's security is our priority.”
copilot.tidio.com · checked Aug 1, 2026
Usage restrictions: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Data handling: not yet interpreted
“Best-in-class data handling We follow industry-leading practices for data handling and retention. Encrypted at rest and in transit Your data is protected with HTTPS encryption during transfer and securely encrypted at rest. GDPR and CCPA compliant”
copilot.tidio.com · checked Aug 1, 2026

Practicality

Pricing model: not yet interpreted
“Completely free to use”
copilot.tidio.com · checked Aug 1, 2026
Price point: not yet interpreted
“Completely free to use”
copilot.tidio.com · checked Aug 1, 2026
Availability: not yet interpreted
“Completely free to use”
copilot.tidio.com · checked Aug 1, 2026
Deployment options: not yet interpreted
“Install free Chrome extension”
copilot.tidio.com · checked Aug 1, 2026
Integrations: not yet interpreted
“Works with Zendesk, Intercom, Gorgias, Gmail”
copilot.tidio.com · checked Aug 1, 2026
Supported regions: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Support model: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: not yet interpreted
“Tidio Copilot uses Anthropic's Claude AI”
copilot.tidio.com · checked Aug 1, 2026
Model provider: not yet interpreted
“Tidio Copilot uses Anthropic's Claude AI”
copilot.tidio.com · checked Aug 1, 2026
Model swappable: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Open weights: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: not yet interpreted
“Custom knowledge base Add your website content and FAQs for factual, on-brand responses.”
copilot.tidio.com · checked Aug 1, 2026
Context window: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Tool use: not yet interpreted
“Copilot suggests responses based on handled conversations across live chat, email, and social media.”
copilot.tidio.com · checked Aug 1, 2026
Multi-agent: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
API access: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Open source: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Marketplace presence: not yet interpreted
“Add to Chrome”
copilot.tidio.com · checked Aug 1, 2026

Impact

User base: No adoption figure is published for Copilot itself; the 300,000+ businesses figure on the page describes the Tidio platform that Copilot is built into
“This Chrome extension isn't a standalone tool—it's the exact same Copilot AI that's built into Tidio's complete platform used by 300,000+ busines”
copilot.tidio.com · checked Aug 1, 2026
Deployment scale: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Target sectors: not yet interpreted
“customer service teams”
copilot.tidio.com · checked Aug 1, 2026
High-risk domains: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
copilot.tidio.com · checked Aug 1, 2026 · source did not state this