agent · Voice AI Agents

Riviera

www.withriviera.comupdated Aug 1, 2026view as JSON all Voice AI Agents entries 77 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

18 fields evidenced · 37 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

These scores are automated. They measure how many fields this entry answers with a citation — not what those answers say. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

Audit trail

2/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 2 evidenced field(s): audit_trail, explainability. Automated score; capped at 2 pending review.

Compliance

unscored

Are compliance obligations attached per engagement?

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Audit trail: Call recordings & transcripts
“Call recordings & transcripts”
www.withriviera.com · checked Aug 1, 2026
Tamper-evident log: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Explainability: Incoming Transfer Call from Carlos Reyes Live AI Summary Guest expressed strong dissatisfaction regarding housekeeping. Room 418 unreachable for 3+ hours. Requires immediate manager resolution.
“Incoming Transfer Call from Carlos Reyes Live AI Summary Guest expressed strong dissatisfaction regarding housekeeping. Room 418 unreachable for 3+ hours. Requires immediate manager resolution.”
www.withriviera.com · checked Aug 1, 2026
Runtime governance: Your team stays in control Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.
“Your team stays in control Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.”
www.withriviera.com · checked Aug 1, 2026
Permission scopes: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Compliance certifications: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Regulatory alignment: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Outcome-based pricing: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
SLA terms: Dedicated onboarding SLA guarantee
“Dedicated onboarding SLA guarantee”
www.withriviera.com · checked Aug 1, 2026
Evaluation coverage: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Human oversight: Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.
“Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.”
www.withriviera.com · checked Aug 1, 2026
Goal complexity: AI agents that handle calls, dining orders, and reservations in any language, around the clock.
“AI agents that handle calls, dining orders, and reservations in any language, around the clock.”
www.withriviera.com · checked Aug 1, 2026
Action space: Handles the hard stuff Ready for whatever your guests throw at it Frustrated guests, foreign languages, midnight texts. Handled without blinking.
“Handles the hard stuff Ready for whatever your guests throw at it Frustrated guests, foreign languages, midnight texts. Handled without blinking.”
www.withriviera.com · checked Aug 1, 2026
Operating environment: Calls, texts, email, chat. Every channel in one place.
“Calls, texts, email, chat. Every channel in one place.”
www.withriviera.com · checked Aug 1, 2026
Initiative: Always on Every call picked up, every message answered. Guests never hit voicemail or wait on hold.
“Always on Every call picked up, every message answered. Guests never hit voicemail or wait on hold.”
www.withriviera.com · checked Aug 1, 2026

Safety

Safety evaluations: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Usage restrictions: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Data handling: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this

Practicality

Pricing model: Straightforward pricing, no surprises Every plan includes a 14-day free trial. No credit card required.
“Straightforward pricing, no surprises Every plan includes a 14-day free trial. No credit card required.”
www.withriviera.com · checked Aug 1, 2026
Price point: Boutique Independent hotels & B&Bs AI voice and messaging for independent properties. Handle every guest interaction without extra headcount. AI voice agent Phone & SMS channels Knowledge base Call recordings & transcripts Standard analytics Email support Talk to us Property Full-service hotels Full AI coverage across every guest channel, plus live monitoring and workflow tools for your team. Multiple AI voice agents Phone, SMS, email & chat Unlimited knowledge base Live call monitoring & takeover Visual workflow editor Advanced analytics & insights Priority support Talk to us Portfolio Hotel groups & management cos. Multi-property management with custom integrations, API access, and dedicated support. Unlimited calls & agents All channels + full API access Multi-property management Custom PMS & POS integrations Dedicated onboarding SLA guarantee 24/7 enterprise support Talk to us
“Boutique Independent hotels & B&Bs AI voice and messaging for independent properties. Handle every guest interaction without extra headcount. AI voice agent Phone & SMS channels Knowledge base Call recordings & transcripts Standard analytics Email support Talk to us Property Full-service hotels Full AI coverage across every guest channel, plus live monitoring and workflow tools for your team. Multiple AI voice agents Phone, SMS, email & chat Unlimited knowledge base Live call monitoring & takeover Visual workflow editor Advanced analytics & insights Priority support Talk to us Portfolio Hotel groups & management cos. Multi-property management with custom integrations, API access, and dedicated support. Unlimited calls & agents All channels + full API access Multi-property management Custom PMS & POS integrations Dedicated onboarding SLA guarantee 24/7 enterprise support Talk to us”
www.withriviera.com · checked Aug 1, 2026
Availability: Book a demo
“Book a demo”
www.withriviera.com · checked Aug 1, 2026
Deployment options: Uses your browser microphone. No download needed.
“Uses your browser microphone. No download needed.”
www.withriviera.com · checked Aug 1, 2026
Integrations: Custom PMS & POS integrations
“Custom PMS & POS integrations”
www.withriviera.com · checked Aug 1, 2026
Supported regions: Your Hotel 🇺🇸 🇪🇸 🇫🇷 🇩🇪 🇧🇷 🇳🇱 10 languages in this demo
“Your Hotel 🇺🇸 🇪🇸 🇫🇷 🇩🇪 🇧🇷 🇳🇱 10 languages in this demo”
www.withriviera.com · checked Aug 1, 2026
Support model: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Model provider: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Open weights: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Context window: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Tool use: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Multi-agent: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
API access: All channels + full API access
“All channels + full API access”
www.withriviera.com · checked Aug 1, 2026
Open source: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this

Impact

User base: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Deployment scale: Today: 248 calls handled 97.8% resolved by AI
“Today: 248 calls handled 97.8% resolved by AI”
www.withriviera.com · checked Aug 1, 2026
Target sectors: Riviera — AI Voice Agents for Hospitality
“Riviera — AI Voice Agents for Hospitality”
www.withriviera.com · checked Aug 1, 2026
High-risk domains: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
www.withriviera.com · checked Aug 1, 2026 · source did not state this