{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:23:16.108Z","entity":{"name":"Riviera","slug":"riviera","type":"agent","subtype":"voice ai agents","developer":null,"homepage_url":"https://www.withriviera.com/","summary":null,"url":"https://aidispatch.news/agents/riviera/","published_at":"2026-08-01T22:40:07.602903+00:00","updated_at":"2026-08-20T11:49:16.310576+00:00"},"fields":[{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"AI agents that handle calls, dining orders, and reservations in any language, around the clock.","not_yet_interpreted":true,"quote":"AI agents that handle calls, dining orders, and reservations in any language, around the clock.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"Riviera — AI Voice Agents for Hospitality","not_yet_interpreted":true,"quote":"Riviera — AI Voice Agents for Hospitality","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"Calls, texts, email, chat. Every channel in one place.","not_yet_interpreted":true,"quote":"Calls, texts, email, chat. Every channel in one place.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"user_base","label":"User base","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"present","value":"Straightforward pricing, no surprises Every plan includes a 14-day free trial. No credit card required.","not_yet_interpreted":true,"quote":"Straightforward pricing, no surprises Every plan includes a 14-day free trial. No credit card required.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"Uses your browser microphone. No download needed.","not_yet_interpreted":true,"quote":"Uses your browser microphone. No download needed.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"Incoming Transfer Call from Carlos Reyes Live AI Summary Guest expressed strong dissatisfaction regarding housekeeping. Room 418 unreachable for 3+ hours. Requires immediate manager resolution.","not_yet_interpreted":true,"quote":"Incoming Transfer Call from Carlos Reyes Live AI Summary Guest expressed strong dissatisfaction regarding housekeeping. Room 418 unreachable for 3+ hours. Requires immediate manager resolution.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"present","value":"Always on Every call picked up, every message answered. Guests never hit voicemail or wait on hold.","not_yet_interpreted":true,"quote":"Always on Every call picked up, every message answered. Guests never hit voicemail or wait on hold.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":{"state":"flagged","confidence":"high","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"present","value":"All channels + full API access","not_yet_interpreted":true,"quote":"All channels + full API access","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"present","value":"Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.","not_yet_interpreted":true,"quote":"Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"action_space","label":"Action space","category":"agency","status":"present","value":"Handles the hard stuff Ready for whatever your guests throw at it Frustrated guests, foreign languages, midnight texts. Handled without blinking.","not_yet_interpreted":true,"quote":"Handles the hard stuff Ready for whatever your guests throw at it Frustrated guests, foreign languages, midnight texts. Handled without blinking.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"Today: 248 calls handled 97.8% resolved by AI","not_yet_interpreted":true,"quote":"Today: 248 calls handled 97.8% resolved by AI","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Custom PMS & POS integrations","not_yet_interpreted":true,"quote":"Custom PMS & POS integrations","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"base_models","label":"Base models","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"present","value":"Call recordings & transcripts","not_yet_interpreted":true,"quote":"Call recordings & transcripts","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"present","value":"Dedicated onboarding SLA guarantee","not_yet_interpreted":true,"quote":"Dedicated onboarding SLA guarantee","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"present","value":"Boutique Independent hotels & B&Bs AI voice and messaging for independent properties. Handle every guest interaction without extra headcount. AI voice agent Phone & SMS channels Knowledge base Call recordings & transcripts Standard analytics Email support Talk to us Property Full-service hotels Full AI coverage across every guest channel, plus live monitoring and workflow tools for your team. Multiple AI voice agents Phone, SMS, email & chat Unlimited knowledge base Live call monitoring & takeover Visual workflow editor Advanced analytics & insights Priority support Talk to us Portfolio Hotel groups & management cos. Multi-property management with custom integrations, API access, and dedicated support. Unlimited calls & agents All channels + full API access Multi-property management Custom PMS & POS integrations Dedicated onboarding SLA guarantee 24/7 enterprise support Talk to us","not_yet_interpreted":true,"quote":"Boutique Independent hotels & B&Bs AI voice and messaging for independent properties. Handle every guest interaction without extra headcount. AI voice agent Phone & SMS channels Knowledge base Call recordings & transcripts Standard analytics Email support Talk to us Property Full-service hotels Full AI coverage across every guest channel, plus live monitoring and workflow tools for your team. Multiple AI voice agents Phone, SMS, email & chat Unlimited knowledge base Live call monitoring & takeover Visual workflow editor Advanced analytics & insights Priority support Talk to us Portfolio Hotel groups & management cos. Multi-property management with custom integrations, API access, and dedicated support. Unlimited calls & agents All channels + full API access Multi-property management Custom PMS & POS integrations Dedicated onboarding SLA guarantee 24/7 enterprise support Talk to us","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"present","value":"Your Hotel 🇺🇸 🇪🇸 🇫🇷 🇩🇪 🇧🇷 🇳🇱 10 languages in this demo","not_yet_interpreted":true,"quote":"Your Hotel 🇺🇸 🇪🇸 🇫🇷 🇩🇪 🇧🇷 🇳🇱 10 languages in this demo","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"Your team stays in control Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.","not_yet_interpreted":true,"quote":"Your team stays in control Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.","source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.withriviera.com/","retrieved_at":"2026-08-01T22:35:20.308159+00:00","review":null,"superseded_quote":null}],"trust_gap_scores":[{"dimension":"runtime_governance","score":1,"rationale":"Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-01T22:40:07.509691+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"audit_trail","score":1,"rationale":"Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-14T00:26:55.28609+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}