Gladly

“Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more”

“Our AI is smart enough to handle end-to-end conversations or bring in a human when needed”

“Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform. Our AI is smart enough to handle end-to-end conversations or bring in a human when needed”

“If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent”

“Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform. Our AI is smart enough to handle end-to-end conversations or bring in a human when needed”

“Whether it’s voice, chat, SMS, email, or social, Gladly carries a customer’s lifelong conversation history across channels into every experience”

“Our AI is smart enough to handle end-to-end conversations or bring in a human when needed”

“Get Gladly up and running in days, not months, with templates and Guides based on over a decade of CX experience and hundreds of millions of conversations”

“Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform”

“Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform”

“Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more. Bring your entire product catalog into Gladly with a click. And refine how Gladly behaves as your business needs evolve”

“Bring your entire product catalog into Gladly with a click”

“Real results from real customers 3x First 30-day resolution rate increase 76% Conversations fully resolved by AI 2.2x Revenue per conversation 65% Increase in CSAT”

“Why world-class brands choose Gladly "With Gladly, our agents are helping customers across channels from a single view that makes their work easier." Kate Showalter Vice President, Customer Care , Crate & Barrel "We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly." Jim Gallagher VP Customer Care , Nordstrom "The evolution of our product has allowed us to provide options to guests much more quickly than any other airline” Danny Cox Vice President of Guest Experiences , Breeze Airways "Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI." Nancy Orgill Customer Support Manager , Kuhl More customer stories”

“Why world-class brands choose Gladly "With Gladly, our agents are helping customers across channels from a single view that makes their work easier." Kate Showalter Vice President, Customer Care , Crate & Barrel "We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly." Jim Gallagher VP Customer Care , Nordstrom "The evolution of our product has allowed us to provide options to guests much more quickly than any other airline” Danny Cox Vice President of Guest Experiences , Breeze Airways "Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI." Nancy Orgill Customer Support Manager , Kuhl”