{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:11:53.671Z","entity":{"name":"Gladly","slug":"gladly","type":"agent","subtype":"ai-customer-support-agents","developer":null,"homepage_url":"https://gladly.ai","summary":null,"url":"https://aidispatch.news/agents/gladly/","published_at":"2026-08-01T21:12:46.294181+00:00","updated_at":"2026-08-30T11:55:52.834257+00:00"},"fields":[{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"user_base","label":"User base","category":"impact","status":"present","value":"Real results from real customers 3x First 30-day resolution rate increase 76% Conversations fully resolved by AI 2.2x Revenue per conversation 65% Increase in CSAT","not_yet_interpreted":true,"quote":"Real results from real customers 3x First 30-day resolution rate increase 76% Conversations fully resolved by AI 2.2x Revenue per conversation 65% Increase in CSAT","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform.","not_yet_interpreted":true,"quote":"Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"base_models","label":"Base models","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent.","not_yet_interpreted":true,"quote":"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"availability","label":"Availability","category":"practicality","status":"present","value":"Get a demo Try it yourself","not_yet_interpreted":true,"quote":"Get a demo Try it yourself","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"action_space","label":"Action space","category":"agency","status":"present","value":"Gladly is built for how real people communicate. Whether it’s voice, chat, SMS, email, or social, Gladly carries a customer’s lifelong conversation history across channels into every experience.","not_yet_interpreted":true,"quote":"Gladly is built for how real people communicate. Whether it’s voice, chat, SMS, email, or social, Gladly carries a customer’s lifelong conversation history across channels into every experience.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more.","not_yet_interpreted":true,"quote":"Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"present","value":"Our AI kicks in and starts answering common, repetitive questions.","not_yet_interpreted":true,"quote":"Our AI kicks in and starts answering common, repetitive questions.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"Our AI is smart enough to handle end-to-end conversations or bring in a human when needed—to deliver the best outcome every time.","not_yet_interpreted":true,"quote":"Our AI is smart enough to handle end-to-end conversations or bring in a human when needed—to deliver the best outcome every time.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"present","value":"Bring your entire product catalog into Gladly with a click.","not_yet_interpreted":true,"quote":"Bring your entire product catalog into Gladly with a click.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"Gladly is built for how real people communicate. Whether it’s voice, chat, SMS, email, or social, Gladly carries a customer’s lifelong conversation history across channels into every experience.","not_yet_interpreted":true,"quote":"Gladly is built for how real people communicate. Whether it’s voice, chat, SMS, email, or social, Gladly carries a customer’s lifelong conversation history across channels into every experience.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform.","not_yet_interpreted":true,"quote":"Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"present","value":"Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more.","not_yet_interpreted":true,"quote":"Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"present","value":"Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more.","not_yet_interpreted":true,"quote":"Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"present","value":"Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform. Our AI is smart enough to handle end-to-end conversations or bring in a human when needed—to deliver the best outcome every time.","not_yet_interpreted":true,"quote":"Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform. Our AI is smart enough to handle end-to-end conversations or bring in a human when needed—to deliver the best outcome every time.","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"Why world-class brands choose Gladly \"With Gladly, our agents are helping customers across channels from a single view that makes their work easier.\" Kate Showalter Vice President, Customer Care , Crate & Barrel \"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.\" Jim Gallagher VP Customer Care , Nordstrom \"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline” Danny Cox Vice President of Guest Experiences , Breeze Airways \"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI.\" Nancy Orgill Customer Support Manager , Kuhl More customer stories","not_yet_interpreted":true,"quote":"Why world-class brands choose Gladly \"With Gladly, our agents are helping customers across channels from a single view that makes their work easier.\" Kate Showalter Vice President, Customer Care , Crate & Barrel \"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.\" Jim Gallagher VP Customer Care , Nordstrom \"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline” Danny Cox Vice President of Guest Experiences , Breeze Airways \"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI.\" Nancy Orgill Customer Support Manager , Kuhl More customer stories","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"Why world-class brands choose Gladly \"With Gladly, our agents are helping customers across channels from a single view that makes their work easier.\" Kate Showalter Vice President, Customer Care , Crate & Barrel \"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.\" Jim Gallagher VP Customer Care , Nordstrom \"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline” Danny Cox Vice President of Guest Experiences , Breeze Airways \"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI.\" Nancy Orgill Customer Support Manager , Kuhl","not_yet_interpreted":true,"quote":"Why world-class brands choose Gladly \"With Gladly, our agents are helping customers across channels from a single view that makes their work easier.\" Kate Showalter Vice President, Customer Care , Crate & Barrel \"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.\" Jim Gallagher VP Customer Care , Nordstrom \"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline” Danny Cox Vice President of Guest Experiences , Breeze Airways \"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI.\" Nancy Orgill Customer Support Manager , Kuhl","source_url":"https://gladly.ai","retrieved_at":"2026-08-07T04:18:52.857572+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-08-26T18:13:23.913365+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}}],"trust_gap_scores":[{"dimension":"runtime_governance","score":2,"rationale":"Scored from 2 evidenced field(s): runtime_governance, permission_scopes. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-14T00:26:55.28609+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}