ElevenLabs Agents
ElevenLabs' voice and chat AI agent platform, operating across phone, web, WhatsApp, SMS and email. The vendor states the platform is LLM-agnostic (customers may bring their own model), reports 4M+ agents deployed, and lists integrations with Zapier, Salesforce, Stripe, HubSpot, Shopify, Zendesk, Genesys, Twilio and Amazon Connect. The page lists SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, HIPAA and PCI DSS Level 1 attestations without publishing certificates, auditor names or report dates, and offers regional data residency (US, EU, India), a zero-retention mode and on-prem options. Assurance-relevant claims on the page: all agent actions logged and auditable, deterministic workflow gates and approval steps, and configurable guardrails demonstrated blocking a request. Customer logos shown include Twilio, The Walt Disney Studios, KPN, TVS Motor, Telus and Cisco. No insurance, indemnity or outcome-linked payment terms are published.
22 fields evidenced · 33 with no public information. Every value below links to the document it came from and the date we checked it.
Trust gap
How this is scoredAre scope, spend, and authority enforced while the agent runs?
Page states "Define deterministic workflow gates and approval steps." and demonstrates a guardrail returning "Request blocked by guardrail" on a financial-advice request. Scope and authority are enforced at run time; no spend limit or per-engagement authority ceiling is published, so not a 3.
Is there a tamper-evident record of what it actually did?
Page states "All agent actions are logged and auditable so you can validate compliance before and after deployment." Customer-reviewable record is claimed; nothing published on tamper-evidence, hash-chaining or immutability, so not a 3.
Are compliance obligations attached per engagement?
Page lists SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, HIPAA compliant and PCI DSS Level 1. Certification is asserted but no certificate, auditor name, report date or per-engagement compliance schedule is published, so not a 3.
Does payment depend on a verified result?
No public evidence found of payment linked to a verified outcome. The only pricing terms published on the page are usage-based ("15 minutes included for free") and a commercial licence inclusion. Absence is the finding.
How this gap gets closed →Can the deployment be insured, and is the customer indemnified?
No public evidence found. The page names no carrier, no cover, no published limits and no customer indemnity; insurance_available, coverage_limits and indemnity fields are all recorded no_public_information against this capture.
How this gap gets closed →Assurance
- Insurance available
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Insurance carriers
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Coverage limits
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Indemnification
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Liability cap
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Audit trail
- All agent actions are logged and auditable, supporting compliance validation before and after deployment.
“All agent actions are logged and auditable so you can validate compliance before and after deployment.”
elevenlabs.io · checked Aug 5, 2026 - Tamper-evident log
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Explainability
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Runtime governance
- Runtime enforcement via deterministic workflow gates and approval steps for risky actions.
“Define deterministic workflow gates and approval steps.”
elevenlabs.io · checked Aug 5, 2026 - Permission scopes
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Compliance certifications
- Vendor lists SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, HIPAA compliant and PCI DSS Level 1; no certificates, auditor names or report dates published on this page.
“SOC 2 Type II ISO 27001 Regional Data Residency Zero Retention Mode On-prem options ISO 42001 AIUC-1 HIPAA compliant PCI DSS Level 1”
elevenlabs.io · checked Aug 5, 2026 - Regulatory alignment
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Outcome-based pricing
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Settlement mechanism
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Dispute process
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- SLA terms
- Enterprise tier includes SLA commitments (specific terms not published on this page).
“SLA, SSO, and enterprise access controls”
elevenlabs.io · checked Aug 5, 2026 - Evaluation coverage
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
Agency
- Autonomy level
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Human oversight
- Supports workflow gates and approval steps before risky actions execute.
“Define deterministic workflow gates and approval steps.”
elevenlabs.io · checked Aug 5, 2026 - Goal complexity
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Action space
- Agents can automate scheduling, reminders, collections, and internal operations.
“Automate scheduling, reminders, collections, and internal ops.”
elevenlabs.io · checked Aug 5, 2026 - Operating environment
- Operates across phone, web, WhatsApp, SMS, and email channels.
“phone, web, WhatsApp, SMS, and email”
elevenlabs.io · checked Aug 5, 2026 - Initiative
- Runs outbound campaigns (lead qualification, cart recovery) -- capable of self-initiated outreach, not purely reactive.
“Qualify leads, recover abandoned carts, and run outbound at scale.”
elevenlabs.io · checked Aug 5, 2026
Safety
- Safety evaluations
- Vendor-provided guardrail configuration, simulation, and automated testing before deployment (self-administered, not stated as third-party).
“Define guardrails, run simulations, and validate agent behavior with automated tests”
elevenlabs.io · checked Aug 5, 2026 - Red teaming
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Safety policy
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Usage restrictions
- Product demo shows a guardrail blocking the agent from giving financial advice, evidencing built-in usage restrictions.
“Request blocked by guardrail”
elevenlabs.io · checked Aug 5, 2026 - Model or system card
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Incident reporting
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Third-party evaluations
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Data handling
- Offers regional data residency and a zero-retention mode, plus on-prem deployment options.
“Regional Data Residency Zero Retention Mode On-prem options”
elevenlabs.io · checked Aug 5, 2026
Practicality
- Pricing model
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Price point
- Free tier includes 15 minutes of calls/text included; no further paid pricing figures published on this page.
“15 minutes included for free”
elevenlabs.io · checked Aug 5, 2026 - Availability
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Deployment options
- Offers flexible hosting including on-prem options, alongside its standard SaaS platform.
“Host and store data on your terms, anywhere”
elevenlabs.io · checked Aug 5, 2026 - Integrations
- Named integrations: Zapier, Salesforce, Stripe, HubSpot, Shopify, Zendesk, Genesys, Twilio, Amazon Connect.
“Zapier Salesforce Stripe Hubspot Shopify Zendesk Genesys Twilio Amazon Connect”
elevenlabs.io · checked Aug 5, 2026 - Supported regions
- Vendor states data residency in the US, EU, and India.
“Data residency in US, EU, and India”
elevenlabs.io · checked Aug 5, 2026 - Support model
- Enterprise tier includes Forward Deployed Engineers as part of its support model.
“Forward Deployed Engineers”
elevenlabs.io · checked Aug 5, 2026
Foundation models
- Base models
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Model provider
- LLM-agnostic; supports ElevenLabs-hosted models as well as customer-hosted models.
“LLM-agnostic - bring your own model”
elevenlabs.io · checked Aug 5, 2026 - Model swappable
- Vendor states customers can bring their own model; supports both ElevenLabs-hosted and customer-hosted LLMs.
“ElevenAgents supports ElevenLabs-hosted LLMs and customer-hosted models.”
elevenlabs.io · checked Aug 5, 2026 - Open weights
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Fine-tuning
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Context window
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
Ecosystem
- Protocols supported
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Tool use
- Connects to third-party tools the customer already uses.
“connect to the tools your team already uses”
elevenlabs.io · checked Aug 5, 2026 - Multi-agent
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- API access
- Public APIs and SDKs are available: WebSocket and REST APIs, native SDKs for web and mobile.
“Native SDKs for web and mobile WebSocket and REST APIs”
elevenlabs.io · checked Aug 5, 2026 - Open source
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Marketplace presence
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
Impact
- User base
- Page displays customer logos for Twilio, The Walt Disney Studios, KPN, TVS Motor, Telus and Cisco.
“Twilio The Walt Disney Studios KPN TVS Motor Telus Cisco”
elevenlabs.io · checked Aug 5, 2026 - Deployment scale
- Vendor reports 4M+ agents deployed in production.
“4M+ agents deployed and delivering results”
elevenlabs.io · checked Aug 5, 2026 - Target sectors
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- High-risk domains
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this
- Documented incidents
- no public informationelevenlabs.io · checked Aug 5, 2026 · source did not state this