{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-20T06:48:00.355Z","entity":{"name":"ElevenLabs Agents","slug":"elevenlabs-agents","type":"agent","subtype":"voice ai agents","developer":"ElevenLabs","homepage_url":"https://elevenlabs.io/agents","summary":"ElevenLabs' voice and chat AI agent platform, operating across phone, web, WhatsApp, SMS and email. The vendor states the platform is LLM-agnostic - customers may bring their own model, call a frontier model via API, or use vendor-hosted models - reports 10M+ conversations per week, and lists integrations with Zapier, Salesforce, Stripe, HubSpot, Shopify, Zendesk, Genesys, Twilio and Amazon Connect. The page lists SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, HIPAA and PCI DSS Level 1 attestations without publishing certificates, auditor names or report dates, and offers regional data residency (US, EU, India), a zero-retention mode and on-prem options. On assurance, the vendor states it defines guardrails, runs simulations and validates agent behaviour with automated tests before deployment, and the page demonstrates a guardrail blocking a request at run time; for record-keeping it offers transcripts, conversation history and debug logs, with no claim that the record is complete, tamper-evident or immutable. The vendor separately states it is the first agent platform eligible for AI insurance through AIUC, once certified - conditional eligibility only, with no carrier, policy, limits, effective date or customer indemnity published. No outcome-linked payment term is published. Two claims carried in an earlier capture of this page - that all agent actions are logged and auditable, and that deterministic workflow gates and approval steps are available - are no longer on it; the word \"approval\" does not appear at all.","url":"https://aidispatch.news/agents/elevenlabs-agents/","published_at":"2026-08-05T08:27:31.528824+00:00","updated_at":"2026-08-25T08:37:54.956934+00:00"},"fields":[{"key":"own_liability_cover","label":"Own liability cover","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://elevenlabs.io/dpa","retrieved_at":"2026-08-12T19:05:05.434956+00:00","review":null,"superseded_quote":null},{"key":"self_reported_performance","label":"Self-reported performance","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://elevenlabs.io/dpa","retrieved_at":"2026-08-12T19:05:05.434956+00:00","review":null,"superseded_quote":null},{"key":"market_recognition","label":"Market recognition","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://elevenlabs.io/dpa","retrieved_at":"2026-08-12T19:05:05.434956+00:00","review":null,"superseded_quote":null},{"key":"asset_custody","label":"Asset custody","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://elevenlabs.io/dpa","retrieved_at":"2026-08-12T19:05:05.434956+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"present","value":"Conversation-level review only: the vendor offers transcripts, conversation history and debug logs alongside analytics. 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What the current page supports is conversation-level review - transcripts, conversation history and debug logs - which is a record the customer can inspect, but not a record of all agent actions and with no claim of tamper-evidence. That is a 1, not a 2.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-05T08:27:18.055705+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":{"fields":["Audit trail"],"newest_capture_at":"2026-08-18T21:21:40.898582+00:00"}},{"dimension":"compliance","score":2,"rationale":"Page lists SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, HIPAA compliant and PCI DSS Level 1. Certification is asserted but no certificate, auditor name, report date or per-engagement compliance schedule is published, so not a 3.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-05T08:27:18.055705+00:00","superseded_scores":null,"rests_on_flagged_absence":["Regulatory alignment"],"evidence_newer_than_judgement":{"fields":["Compliance certifications"],"newest_capture_at":"2026-08-18T21:21:40.898582+00:00"}},{"dimension":"outcome_settlement","score":0,"rationale":"No public evidence found of payment linked to a verified outcome. The only pricing terms published on the page are usage-based (\"15 minutes included for free\") and a commercial licence inclusion. Absence is the finding.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-05T08:27:18.055705+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"insurance_indemnity","score":1,"rationale":"Corrected 2026-08-25 from 0. The prior 0 (\"no public evidence found\") was honestly recorded against the 2026-08-05 capture, which contains zero occurrences of \"insurance\". The 2026-08-18 capture of the same URL states: \"ElevenAgents is also the first agent platform eligible for AI insurance through AIUC, once certified.\" That is conditional eligibility through a named certification programme, not cover in force - no carrier, no published limits, no effective date and no customer indemnity - so it clears 0 (which asserts nothing at all is published) but goes no higher than 1. This remains a trust gap and the referral link is unchanged.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-05T08:27:18.055705+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":{"fields":["Insurance available"],"newest_capture_at":"2026-08-18T21:21:40.898582+00:00"}}]}