agent · Customer Service

Cust

cust.coupdated Aug 1, 2026view as JSON all Customer Service entries 47 alternatives

13 fields evidenced · 42 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

Runtime governance

unscored

Are scope, spend, and authority enforced while the agent runs?

Audit trail

1/3

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.

How this gap gets closed →

Compliance

2/3

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Explainability: Reasoning for each score
“Reasoning for each score”
cust.co · checked Aug 1, 2026
Runtime governance: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Permission scopes: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Compliance certifications: SOC 2 Type II certified, HIPAA compliant, GDPR compliant, CASA verified
“Cust is SOC 2 Type II certified, HIPAA compliant, GDPR compliant, and CASA verified.”
cust.co · checked Aug 1, 2026
Regulatory alignment: GDPR compliant
“Cust is SOC 2 Type II certified, HIPAA compliant, GDPR compliant, and CASA verified.”
cust.co · checked Aug 1, 2026
Outcome-based pricing: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
cust.co · checked Aug 1, 2026 · source did not state this
SLA terms: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Evaluation coverage: no public information
cust.co · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Human oversight: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Goal complexity: multi-step
“We let you run multi-step actions in one-click”
cust.co · checked Aug 1, 2026
Action space: write
“Click to generate QBR briefs, forecast churn, calculate ROI, draft renewal proposals and more.”
cust.co · checked Aug 1, 2026
Operating environment: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Initiative: no public information
cust.co · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Safety policy: Enterprise-grade security across borders and industries
“Enterprise-grade security across borders and industries. Learn more about our security practises →”
cust.co · checked Aug 1, 2026
Usage restrictions: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Data handling: encrypted at rest and in transit, strict access controls and incident response procedures
“Customer data is encrypted at rest and in transit, and Cust maintains strict access controls and incident response procedures.”
cust.co · checked Aug 1, 2026

Practicality

Pricing model: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Price point: $500/month (100 protected customers), $1,500/month (500 protected customers)
“Foundation at $500/month (100 protected customers), Growth at $1,500/month (500 protected customers)”
cust.co · checked Aug 1, 2026
Availability: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Deployment options: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Integrations: Salesforce, HubSpot, Gmail, Outlook, Google Calendar, Zendesk, Intercom, Snowflake, BigQuery, Mixpanel, PostHog, Zoom, Fireflies, Granola
“Cust integrates with 20+ tools including Salesforce, HubSpot, Gmail, Outlook, Google Calendar, Zendesk, Intercom, Snowflake, BigQuery, Mixpanel, PostHog, Zoom, Fireflies, Granola, and more.”
cust.co · checked Aug 1, 2026
Supported regions: across borders and industries
“Enterprise-grade security across borders and industries.”
cust.co · checked Aug 1, 2026
Support model: no public information
cust.co · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Model provider: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Open weights: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Context window: no public information
cust.co · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Tool use: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Multi-agent: coordinates with other agents
“Steer a fleet of retention agents”
cust.co · checked Aug 1, 2026
API access: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Open source: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
cust.co · checked Aug 1, 2026 · source did not state this

Impact

User base: 72,000
“Protecting 72,000 end customers”
cust.co · checked Aug 1, 2026
Deployment scale: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Target sectors: B2B
“B2B company with 2,000 accounts”
cust.co · checked Aug 1, 2026
High-risk domains: no public information
cust.co · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
cust.co · checked Aug 1, 2026 · source did not state this