{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:11:01.556Z","entity":{"name":"Cust","slug":"cust","type":"agent","subtype":"customer service","developer":null,"homepage_url":"https://cust.co","summary":null,"url":"https://aidispatch.news/agents/cust/","published_at":"2026-08-01T22:57:01.959214+00:00","updated_at":"2026-08-21T11:34:43.099315+00:00"},"fields":[{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"multi-step","not_yet_interpreted":false,"quote":"We let you run multi-step actions in one-click","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"user_base","label":"User base","category":"impact","status":"present","value":"72,000","not_yet_interpreted":false,"quote":"Protecting 72,000 end customers","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"present","value":"$500/month (100 protected customers), $1,500/month (500 protected customers)","not_yet_interpreted":false,"quote":"Foundation at $500/month (100 protected customers), Growth at $1,500/month (500 protected customers)","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-09T21:08:32.591171+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Salesforce, HubSpot, Gmail, Outlook, Google Calendar, Zendesk, Intercom, Snowflake, BigQuery, Mixpanel, PostHog, Zoom, Fireflies, Granola","not_yet_interpreted":false,"quote":"Cust integrates with 20+ tools including Salesforce, HubSpot, Gmail, Outlook, Google Calendar, Zendesk, Intercom, Snowflake, BigQuery, Mixpanel, PostHog, Zoom, Fireflies, Granola, and more.","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-09T21:08:32.591171+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"base_models","label":"Base models","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"Reasoning for each score","not_yet_interpreted":true,"quote":"Reasoning for each score","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"present","value":"SOC 2 Type II certified, HIPAA compliant, GDPR compliant, CASA verified","not_yet_interpreted":false,"quote":"Cust is SOC 2 Type II certified, HIPAA compliant, GDPR compliant, and CASA verified.","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"action_space","label":"Action space","category":"agency","status":"present","value":"write","not_yet_interpreted":false,"quote":"Click to generate QBR briefs, forecast churn, calculate ROI, draft renewal proposals and more.","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"present","value":"across borders and industries","not_yet_interpreted":false,"quote":"Enterprise-grade security across borders and industries.","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"present","value":"encrypted at rest and in transit, strict access controls and incident response procedures","not_yet_interpreted":false,"quote":"Customer data is encrypted at rest and in transit, and Cust maintains strict access controls and incident response procedures.","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"B2B","not_yet_interpreted":false,"quote":"B2B company with 2,000 accounts","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"present","value":"coordinates with other agents","not_yet_interpreted":false,"quote":"Steer a fleet of retention agents","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"present","value":"Enterprise-grade security across borders and industries","not_yet_interpreted":false,"quote":"Enterprise-grade security across borders and industries. Learn more about our security practises →","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"present","value":"GDPR compliant","not_yet_interpreted":false,"quote":"Cust is SOC 2 Type II certified, HIPAA compliant, GDPR compliant, and CASA verified.","source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://cust.co","retrieved_at":"2026-08-01T22:51:35.738841+00:00","review":null,"superseded_quote":null}],"trust_gap_scores":[{"dimension":"compliance","score":2,"rationale":"Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-01T22:57:01.874204+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}