agent · ai-customer-support-agents

Chatbase

chatbase.coupdated Aug 1, 2026view as JSON all ai-customer-support-agents entries 44 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

25 fields evidenced · 30 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

These scores are automated. They measure how many fields this entry answers with a citation — not what those answers say. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

Audit trail

1/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Explainability: Explain content availability varies by license.
“Explain content availability varies by license.”
chatbase.co · checked Aug 1, 2026
Runtime governance: Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.
“Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.”
chatbase.co · checked Aug 1, 2026
Permission scopes: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Compliance certifications: GDPR Full compliance with EU data protection standards. SOC 2 Type II Independently audited for security and reliability. HIPAA Built to handle protected health information safely.
“GDPR Full compliance with EU data protection standards. SOC 2 Type II Independently audited for security and reliability. HIPAA Built to handle protected health information safely.”
chatbase.co · checked Aug 1, 2026
Regulatory alignment: GDPR Full compliance with EU data protection standards.
“GDPR Full compliance with EU data protection standards.”
chatbase.co · checked Aug 1, 2026
Outcome-based pricing: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
SLA terms: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Evaluation coverage: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Human oversight: Don't handle refunds; direct users to billing support or a human agent.
“Don't handle refunds; direct users to billing support or a human agent.”
chatbase.co · checked Aug 1, 2026
Goal complexity: Resolve complex support queries accurately across live chat, email, phone, Slack, and more.
“Resolve complex support queries accurately across live chat, email, phone, Slack, and more.”
chatbase.co · checked Aug 1, 2026
Action space: Actions Get invoices Get slots Retrieve products
“Actions Get invoices Get slots Retrieve products”
chatbase.co · checked Aug 1, 2026
Operating environment: across chat, email, and voice
“across chat, email, and voice”
chatbase.co · checked Aug 1, 2026
Initiative: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Safety policy: Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.
“Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.”
chatbase.co · checked Aug 1, 2026
Usage restrictions: Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.
“Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.”
chatbase.co · checked Aug 1, 2026
Model or system card: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Data handling: Your data is only accessible to your AI agent and not used to train models.
“Your data is only accessible to your AI agent and not used to train models.”
chatbase.co · checked Aug 1, 2026

Practicality

Pricing model: Is Pro worth it for my team? For a team, yes — Pro adds five seats, and yearly billing saves you 20%.
“Is Pro worth it for my team? For a team, yes — Pro adds five seats, and yearly billing saves you 20%.”
chatbase.co · checked Aug 1, 2026
Price point: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Availability: Start free trial
“Start free trial”
chatbase.co · checked Aug 1, 2026
Deployment options: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Integrations: Integrations with CRMs, helpdesks, and more.
“Integrations with CRMs, helpdesks, and more.”
chatbase.co · checked Aug 1, 2026
Supported regions: GDPR Full compliance with EU data protection standards.
“GDPR Full compliance with EU data protection standards.”
chatbase.co · checked Aug 1, 2026
Support model: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: Model Claude Sonnet 4.6
“Model Claude Sonnet 4.6”
chatbase.co · checked Aug 1, 2026
Model provider: Model Claude Sonnet 4.6
“Model Claude Sonnet 4.6”
chatbase.co · checked Aug 1, 2026
Model swappable: Playground for testing models and settings. Claude Fable 5 Gemini 3.5 Flash GPT-5.6 family DeepSeek V4-Pro Grok 4.5 Kimi K2.7
“Playground for testing models and settings. Claude Fable 5 Gemini 3.5 Flash GPT-5.6 family DeepSeek V4-Pro Grok 4.5 Kimi K2.7”
chatbase.co · checked Aug 1, 2026
Open weights: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Fine-tuning: Build once and deploy everywhere Chat Your customers can talk to your agent on your Website, Meta Apps, Slack and more! Email Handle inbound support emails automatically. Your agent reads, responds, and resolves — around the clock, without a queue. Voice Let customers call and get instant answers. Your agent handles questions over voice with natural, conversational responses. Create Agent Build once and deploy everywhere
“Build once and deploy everywhere Chat Your customers can talk to your agent on your Website, Meta Apps, Slack and more! Email Handle inbound support emails automatically. Your agent reads, responds, and resolves — around the clock, without a queue. Voice Let customers call and get instant answers. Your agent handles questions over voice with natural, conversational responses. Create Agent Build once and deploy everywhere”
chatbase.co · checked Aug 1, 2026
Context window: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Tool use: Actions Get invoices Get slots Retrieve products
“Actions Get invoices Get slots Retrieve products”
chatbase.co · checked Aug 1, 2026
Multi-agent: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
API access: 0 API integration
“0 API integration”
chatbase.co · checked Aug 1, 2026
Open source: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this

Impact

User base: Trusted by over 10,000 brands.
“Trusted by over 10,000 brands.”
chatbase.co · checked Aug 1, 2026
Deployment scale: Trusted by over 10,000 brands.
“Trusted by over 10,000 brands.”
chatbase.co · checked Aug 1, 2026
Target sectors: Healthcare Patients want fast, accurate answers around the clock. AI agents handle scheduling, FAQs, and care without compromising compliance. Education Students expect answers the moment they ask. AI agents resolve admissions, financial aid, and registrar questions across every channel and language. Technology Your users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack. Retail & E-commerce Shoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.
“Healthcare Patients want fast, accurate answers around the clock. AI agents handle scheduling, FAQs, and care without compromising compliance. Education Students expect answers the moment they ask. AI agents resolve admissions, financial aid, and registrar questions across every channel and language. Technology Your users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack. Retail & E-commerce Shoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.”
chatbase.co · checked Aug 1, 2026
High-risk domains: HIPAA Built to handle protected health information safely.
“HIPAA Built to handle protected health information safely.”
chatbase.co · checked Aug 1, 2026
Documented incidents: no public information
chatbase.co · checked Aug 1, 2026 · source did not state this