{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-08-03T19:44:20.232Z","entity":{"name":"Chatbase","slug":"chatbase","type":"agent","subtype":"ai-customer-support-agents","developer":null,"homepage_url":"https://chatbase.co","summary":null,"url":"https://aidispatch.news/agents/chatbase","published_at":"2026-08-01T21:56:35.725865+00:00","updated_at":"2026-08-01T21:56:35.725865+00:00"},"fields":[{"key":"initiative","label":"Initiative","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"present","value":"HIPAA Built to handle protected health information safely.","quote":"HIPAA Built to handle protected health information safely.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"base_models","label":"Base models","category":"models","status":"present","value":"Model Claude Sonnet 4.6","quote":"Model Claude Sonnet 4.6","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"across chat, email, and voice","quote":"across chat, email, and voice","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"Trusted by over 10,000 brands.","quote":"Trusted by over 10,000 brands.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"user_base","label":"User base","category":"impact","status":"present","value":"Trusted by over 10,000 brands.","quote":"Trusted by over 10,000 brands.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"present","value":"Don't handle refunds; direct users to billing support or a human agent.","quote":"Don't handle refunds; direct users to billing support or a human agent.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"Resolve complex support queries accurately across live chat, email, phone, Slack, and more.","quote":"Resolve complex support queries accurately across live chat, email, phone, Slack, and more.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"action_space","label":"Action space","category":"agency","status":"present","value":"Actions Get invoices Get slots Retrieve products","quote":"Actions Get invoices Get slots Retrieve products","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"price_point","label":"Price point","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"Healthcare\nPatients want fast, accurate answers around the clock. AI agents handle scheduling, FAQs, and care without compromising compliance.\n\nEducation\nStudents expect answers the moment they ask. AI agents resolve admissions, financial aid, and registrar questions across every channel and language.\n\nTechnology\nYour users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack.\n\nRetail & E-commerce\nShoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.","quote":"Healthcare\nPatients want fast, accurate answers around the clock. AI agents handle scheduling, FAQs, and care without compromising compliance.\n\nEducation\nStudents expect answers the moment they ask. AI agents resolve admissions, financial aid, and registrar questions across every channel and language.\n\nTechnology\nYour users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack.\n\nRetail & E-commerce\nShoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"model_provider","label":"Model provider","category":"models","status":"present","value":"Model Claude Sonnet 4.6","quote":"Model Claude Sonnet 4.6","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"data_handling","label":"Data handling","category":"safety","status":"present","value":"Your data is only accessible to your AI agent and not used to train models.","quote":"Your data is only accessible to your AI agent and not used to train models.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"present","value":"Is Pro worth it for my team? For a team, yes — Pro adds five seats, and yearly billing saves you 20%.","quote":"Is Pro worth it for my team? For a team, yes — Pro adds five seats, and yearly billing saves you 20%.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"model_swappable","label":"Model swappable","category":"models","status":"present","value":"Playground for testing models and settings.\nClaude Fable 5\nGemini 3.5 Flash\nGPT-5.6 family\nDeepSeek V4-Pro\nGrok 4.5\nKimi K2.7","quote":"Playground for testing models and settings.\nClaude Fable 5\nGemini 3.5 Flash\nGPT-5.6 family\nDeepSeek V4-Pro\nGrok 4.5\nKimi K2.7","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"present","value":"GDPR Full compliance with EU data protection standards.\n\nSOC 2 Type II Independently audited for security and reliability.\n\nHIPAA Built to handle protected health information safely.","quote":"GDPR Full compliance with EU data protection standards.\n\nSOC 2 Type II Independently audited for security and reliability.\n\nHIPAA Built to handle protected health information safely.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"availability","label":"Availability","category":"practicality","status":"present","value":"Start free trial","quote":"Start free trial","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"present","value":"Build once and deploy everywhere\nChat\nYour customers can talk to your agent on your Website, Meta Apps, Slack and more!\nEmail\nHandle inbound support emails automatically. Your agent reads, responds, and resolves — around the clock, without a queue.\nVoice\nLet customers call and get instant answers. Your agent handles questions over voice with natural, conversational responses.\nCreate Agent\nBuild once and deploy everywhere","quote":"Build once and deploy everywhere\nChat\nYour customers can talk to your agent on your Website, Meta Apps, Slack and more!\nEmail\nHandle inbound support emails automatically. Your agent reads, responds, and resolves — around the clock, without a queue.\nVoice\nLet customers call and get instant answers. Your agent handles questions over voice with natural, conversational responses.\nCreate Agent\nBuild once and deploy everywhere","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"Explain content availability varies by license.","quote":"Explain content availability varies by license.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"present","value":"GDPR Full compliance with EU data protection standards.","quote":"GDPR Full compliance with EU data protection standards.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"present","value":"Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.","quote":"Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Integrations with CRMs, helpdesks, and more.","quote":"Integrations with CRMs, helpdesks, and more.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"present","value":"Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.","quote":"Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.","quote":"Guardrails Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"present","value":"GDPR Full compliance with EU data protection standards.","quote":"GDPR Full compliance with EU data protection standards.","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"present","value":"Actions Get invoices Get slots Retrieve products","quote":"Actions Get invoices Get slots Retrieve products","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"api_access","label":"API access","category":"ecosystem","status":"present","value":"0 API integration","quote":"0 API integration","source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://chatbase.co","retrieved_at":"2026-08-01T21:56:11.423907+00:00"}],"trust_gap_scores":[{"dimension":"audit_trail","score":1,"rationale":"Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.","rubric_version":"v1-auto"},{"dimension":"compliance","score":2,"rationale":"Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.","rubric_version":"v1-auto"},{"dimension":"runtime_governance","score":1,"rationale":"Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.","rubric_version":"v1-auto"}]}