agent · personal assistant
Fay vs Hey Help
55 fields both were evaluated on, 21 of them different — including where one discloses something the other does not. Every value links to the document it came from. 34 further fields are disclosed by neither and are listed at the end rather than tabled.
Assurance
| Field | Fay | Hey Help |
|---|---|---|
| Audit trail· | Audit logs stated as built in from day one alongside role-based access and admin controls “Role-based access, audit logs, and admin controls built in from day one.”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
| Explainability· | no public information heyhelp.ai · checked Aug 1, 2026 | |
| Runtime governance· | yes “Role-based access, audit logs, and admin controls built in from day one.”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
| Compliance certifications· | ||
| Dispute process· | refund issued “Duplicate charge of $49.99 on invoice #4821. Refund issued. Resolved”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
Agency
| Field | Fay | Hey Help |
|---|---|---|
| Goal complexity· | multi-step “Give them a goal and the tools to do it — they handle the steps, manage the complexity, and operate continuously without hand-holding.”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
| Initiative· | can self-initiate “Agents are AI-powered workers that think, decide, and act autonomously toward a goal.”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
Safety
| Field | Fay | Hey Help |
|---|---|---|
| Safety policy· | no public information heyhelp.ai · checked Aug 1, 2026 | |
| Data handling· | no public information fay.work · checked Aug 1, 2026 | End-to-End Encryption, Enterprise-Grade and Privacy First Infrastructure “HeyHelp is a Google Verified App, ensuring enterprise-grade data protection – CASA Tier 2 certified, End-to-End Encryption, Enterprise-Grade and Privacy First Infrastructure.”heyhelp.ai · checked Aug 1, 2026 |
Practicality
| Field | Fay | Hey Help |
|---|---|---|
| Pricing model· | ||
| Price point· | $199 (one-off) “HeyHelp Connect’s Lifetime Access Pricing @ $199 (one-off)”heyhelp.ai · checked Aug 1, 2026 | |
| Integrations· | Slack, Gmail, Jira, PagerDuty, webhooks “Fay connects to Slack, Gmail, Jira, PagerDuty, webhooks, and 100+ tools natively.”fay.work · checked Aug 1, 2026 | CRM “Sync with your CRM and favorite tools to keep contacts, tasks, and notes up to date automatically”heyhelp.ai · checked Aug 1, 2026 |
| Support model· | no public information heyhelp.ai · checked Aug 1, 2026 |
Foundation models
| Field | Fay | Hey Help |
|---|---|---|
| Base models· | GPT-4o, Claude, Gemini, leading open-source models “Fay supports GPT-4o, Claude, Gemini, and leading open-source models out of the box.”fay.work · checked Aug 1, 2026 | Google Gemini, OpenAI, or Anthropic “Pick the engine behind HeyHelp: Google Gemini, OpenAI, or Anthropic.”heyhelp.ai · checked Aug 1, 2026 |
| Model provider· | OpenAI, Anthropic, Google, open-source communities “Fay supports GPT-4o, Claude, Gemini, and leading open-source models out of the box.”fay.work · checked Aug 1, 2026 | Google, OpenAI, Anthropic “Pick the engine behind HeyHelp: Google Gemini, OpenAI, or Anthropic.”heyhelp.ai · checked Aug 1, 2026 |
| Model swappable· | no public information fay.work · checked Aug 1, 2026 |
Ecosystem
| Field | Fay | Hey Help |
|---|---|---|
| Multi-agent· | yes “Fay lets you combine both: embed an agent inside a workflow, or trigger a workflow from an agent.”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
| API access· | no public information heyhelp.ai · checked Aug 1, 2026 |
Impact
| Field | Fay | Hey Help |
|---|---|---|
| User base· | no public information fay.work · checked Aug 1, 2026 | |
| Target sectors· | customer support, sales, claims processing, incident response, internal productivity “Anything from customer support agents and sales prep bots to claims processing pipelines, incident triage systems, and internal productivity tools.”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
| Documented incidents· | “Duplicate charge of $49.99 on invoice #4821. Refund issued. Resolved”fay.work · checked Aug 1, 2026 | no public information heyhelp.ai · checked Aug 1, 2026 |
Disclosed by neither
Both Fay and Hey Help publish nothing on these 34 fields. That is a finding about the category rather than a difference between them, so it is recorded here instead of as 34 identical table rows. Each is shown with its source check on the individual profiles.
- Autonomy level
- Human oversight
- Action space
- Operating environment
- Deployment scale
- High-risk domains
- Availability
- Deployment options
- Supported regions
- Open weights
- Fine-tuning
- Context window
- Protocols supported
- Tool use
- Open source
- Marketplace presence
- Safety evaluations
- Red teaming
- Usage restrictions
- Model or system card
- Incident reporting
- Third-party evaluations
- Insurance available
- Insurance carriers
- Coverage limits
- Indemnification
- Liability cap
- Tamper-evident log
- Permission scopes
- Regulatory alignment
- Outcome-based pricing
- Settlement mechanism
- SLA terms
- Evaluation coverage
Questions
- How do Fay and Hey Help compare on goal complexity?
- Fay: multi-step. Hey Help: no public information disclosed.
- How do Fay and Hey Help compare on initiative?
- Fay: can self-initiate. Hey Help: no public information disclosed.
- How do Fay and Hey Help compare on user base?
- Fay: no public information disclosed. Hey Help: 200K+ users.
- How do Fay and Hey Help compare on target sectors?
- Fay: customer support, sales, claims processing, incident response, internal productivity. Hey Help: no public information disclosed.
- How do Fay and Hey Help compare on pricing model?
- Fay: subscription. Hey Help: licence.
- How do Fay and Hey Help compare on price point?
- Fay: $49.99. Hey Help: $199 (one-off).