Customers.ai vs Frase
55 fields both were evaluated on, 25 of them different — including where one discloses something the other does not. Every value links to the document it came from. 30 further fields are disclosed by neither and are listed at the end rather than tabled.
Assurance
| Field | Customers.ai | Frase |
|---|---|---|
| Audit trail· | no public information customers.ai · checked Aug 7, 2026 | yes “Content Guard caught 2h ago Best Telehealth Platforms for Small Practices Dropped from a ChatGPT answer Frase drafted the fix · 3 changes Re-test cost per visit & setup for 2026 Published to FraseCMS”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Explainability· | no public information customers.ai · checked Aug 7, 2026 | drafts show scored gaps against ranking and citation benchmarks “Every draft comes back in your team’s voice, scored against what actually ranks and gets cited, with the gaps called out before you publish”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Runtime governance· | no public information customers.ai · checked Aug 7, 2026 | enforced limits via user-approved autonomy levels per content type “The agent takes on more over time, never more than you allow. Set your own guardrails”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Permission scopes· | no public information customers.ai · checked Aug 7, 2026 | owner, admin, editor, viewer “Set owners, admins, editors, and viewers, then add seats as the roster grows. Roles keep everyone in their lane.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Outcome-based pricing· | “We guarantee +5x directly attributable ROI or you don’t pay.”customers.ai · checked Aug 7, 2026 Not in our latest capture. We captured this page again on Aug 18, 2026 and this quote was not there. How we re-check citations | no public information www.frase.io · checked Aug 2, 2026 |
| Settlement mechanism· | “We guarantee +5x directly attributable ROI or you don’t pay.”customers.ai · checked Aug 7, 2026 Not in our latest capture. We captured this page again on Aug 18, 2026 and this quote was not there. How we re-check citations | no public information www.frase.io · checked Aug 2, 2026 |
| Dispute process· | “We guarantee +5x directly attributable ROI or you don’t pay.”customers.ai · checked Aug 7, 2026 Not in our latest capture. We captured this page again on Aug 18, 2026 and this quote was not there. How we re-check citations | no public information www.frase.io · checked Aug 2, 2026 |
Agency
| Field | Customers.ai | Frase |
|---|---|---|
| Autonomy level· | no public information customers.ai · checked Aug 7, 2026 | 4 “Frase earns its autonomy, one content type at a time. Every content type starts in review . As Frase keeps earning your approval, you can let the safe ones publish on their own, and pause any type the moment its quality dips. The agent takes on more over time, never more than you allow.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Human oversight· | no public information customers.ai · checked Aug 7, 2026 | Human review is the default, not the upsell. “You approve each change. Prefer the low-risk ones to ship on their own? Opt in and Frase handles them. Human review is the default, not the upsell.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Goal complexity· | no public information customers.ai · checked Aug 7, 2026 | multi-step “Frase learns your brand and runs the whole loop, from research to rewrite.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Operating environment· | no public information customers.ai · checked Aug 7, 2026 | browser, enterprise systems “Frase tracks how you rank on Google and where AI engines cite you, across ChatGPT, Perplexity, Claude, Gemini, and Google AI.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Initiative· | no public information customers.ai · checked Aug 7, 2026 | can self-initiate “Frase works through the night across every site you run, and leaves anything that needs your call waiting for the morning .”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
Practicality
| Field | Customers.ai | Frase |
|---|---|---|
| Pricing model· | “We guarantee +5x directly attributable ROI or you don’t pay.”customers.ai · checked Aug 7, 2026 Not in our latest capture. We captured this page again on Aug 18, 2026 and this quote was not there. How we re-check citations | usage “Plans open at $39/mo billed yearly. Most in-house teams and agencies settle on Professional at $103/mo .”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Price point· | One $99 payment for lifetime access “THIS WEEK ONLY! Inboxer Lifetime Deal: One $99 payment for lifetime access”customers.ai · checked Aug 7, 2026 | $39/mo billed yearly, $103/mo “Plans open at $39/mo billed yearly. Most in-house teams and agencies settle on Professional at $103/mo .”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Availability· | no public information customers.ai · checked Aug 7, 2026 | GA “Start free trial 7-day free trial. No credit card.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Deployment options· | SaaS, self-hosted “Frase publishes to WordPress, Webflow, Sanity, and Wix, or hosts your content on FraseCMS”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations | |
| Integrations· | no public information customers.ai · checked Aug 7, 2026 | WordPress, Webflow, Sanity, Wix “Frase publishes to WordPress, Webflow, Sanity, and Wix”www.frase.io · checked Aug 2, 2026 |
Ecosystem
| Field | Customers.ai | Frase |
|---|---|---|
| Protocols supported· | no public information customers.ai · checked Aug 7, 2026 | MCP “I use Frase's MCP in Claude to audit AI visibility”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Tool use· | no public information customers.ai · checked Aug 7, 2026 | calls external tools via research, competitor analysis, and CMS publishing “Frase digs through your market, then drafts the piece and its images.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
| Multi-agent· | no public information www.frase.io · checked Aug 2, 2026 | |
| API access· | yes “Frase is working within minutes, whether you drive it from the app, your own code, or your automations.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations | |
| Marketplace presence· | no public information customers.ai · checked Aug 7, 2026 | Claude (via MCP) “I use Frase's MCP in Claude to audit AI visibility”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
Impact
| Field | Customers.ai | Frase |
|---|---|---|
| User base· | ||
| Deployment scale· | no public information www.frase.io · checked Aug 2, 2026 | |
| Target sectors· | content teams, agencies, SEO teams “Built for content teams and agencies. Built for in-house content and SEO teams, and for the agencies running that same loop across a roster of clients.”www.frase.io · checked Aug 2, 2026 Not in our latest capture. We captured this page again on Sep 9, 2026 and this quote was not there. How we re-check citations |
Disclosed by neither
Both Customers.ai and Frase publish nothing on these 30 fields. That is a finding about the category rather than a difference between them, so it is recorded here instead of as 30 identical table rows. Each is shown with its source check on the individual profiles.
- Action space
- High-risk domains
- Documented incidents
- Supported regions
- Support model
- Base models
- Model provider
- Model swappable
- Open weights
- Fine-tuning
- Context window
- Open source
- Safety evaluations
- Red teaming
- Safety policy
- Usage restrictions
- Model or system card
- Incident reporting
- Third-party evaluations
- Data handling
- Insurance available
- Insurance carriers
- Coverage limits
- Indemnification
- Liability cap
- Tamper-evident log
- Compliance certifications
- Regulatory alignment
- SLA terms
- Evaluation coverage
Questions
- How do Customers.ai and Frase compare on autonomy level?
- Customers.ai: no public information disclosed. Frase: 4.
- How do Customers.ai and Frase compare on human oversight?
- Customers.ai: no public information disclosed. Frase: Human review is the default, not the upsell..
- How do Customers.ai and Frase compare on goal complexity?
- Customers.ai: no public information disclosed. Frase: multi-step.
- How do Customers.ai and Frase compare on operating environment?
- Customers.ai: no public information disclosed. Frase: browser, enterprise systems.
- How do Customers.ai and Frase compare on initiative?
- Customers.ai: no public information disclosed. Frase: can self-initiate.
- How do Customers.ai and Frase compare on user base?
- Customers.ai: 500+ Shopify Brands. Frase: 500+.