Support-agent platform Maxdesk logs every change to an audit trail on its free tier, prices flat per workspace
The customer-support automation vendor ships role-based permissions and SLA breach tracking without a per-seat markup, according to its own pricing page.
Maxdesk, an AI customer-support agent platform, includes an audit trail covering every account change on its free plan, according to its pricing page, rather than reserving the feature for paid tiers.
"Audit trail on every change" appears among the features listed under Maxdesk's Free plan, alongside "Roles, groups & permissions" and a "3-month rolling ticket, report & audit history."
The platform also ships role-based access control on the free tier. Maxdesk's site describes "Admins, agents, supervisors, read only, plus custom roles with a permission matrix," with "Groups for routing" and "Ticket scope so agents see only what they should" limiting what individual users can view.
Maxdesk prices by workspace rather than by seat. "Flat rate per workspace, never per agent," the company's pricing page states. The Pro tier, aimed at "growing support teams," costs $20 per workspace per month and adds features including higher storage limits and 12-month data retention on top of everything in the free plan.
Service commitments are also tracked automatically. "SLA targets by priority, business hours honoured, breach counts sat on the dashboard," according to the site, describing SLA monitoring built into the product rather than sold as a separate add-on.
On the AI capability itself, Maxdesk's Elite tier includes "2 AI agents Up to 5,000 AI responses / month," along with an AI copilot and response assistant, live translation, and a troubleshooting assistant, per the pricing page.
Maxdesk is not yet a published entity in aidispatch.news's index; it remains under review pending additional field verification.
For buyers evaluating AI support tools on governance grounds, Maxdesk's public claims put an audit trail and role-based permissions inside the free tier rather than gating them behind an enterprise plan — a structural choice that is unusual among vendors that reserve access controls and change logs for higher-priced plans.
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“Audit trail on every change”
www.maxdesk.ai · checked Sep 18, 2026“Roles, groups & permissions”
www.maxdesk.ai · checked Sep 18, 2026“3-month rolling ticket, report & audit history”
www.maxdesk.ai · checked Sep 18, 2026“Admins, agents, supervisors, read only, plus custom roles with a permission matrix.”
www.maxdesk.ai · checked Sep 18, 2026“Groups for routing.”
www.maxdesk.ai · checked Sep 18, 2026“Ticket scope so agents see only what they should”
www.maxdesk.ai · checked Sep 18, 2026“Flat rate per workspace, never per agent.”
www.maxdesk.ai · checked Sep 18, 2026“Pro plan For growing support teams $ 20 / workspace / month”
www.maxdesk.ai · checked Sep 18, 2026“12-month rolling data retention”
www.maxdesk.ai · checked Sep 18, 2026“SLA targets by priority, business hours honoured, breach counts sat on the dashboard.”
www.maxdesk.ai · checked Sep 18, 2026“2 AI agents Up to 5,000 AI responses / month”
www.maxdesk.ai · checked Sep 18, 2026