WhatsApp automation platform 9bot disclaims 'unrestricted autonomous agent' status, caps liability broadly, offers no refund guarantee

9bot, a WhatsApp business-automation platform, explicitly disclaims the kind of open-ended autonomy the AI agent industry often advertises, according to its terms of service reviewed by aidispatch.news. "9bot executes actions directed by the user''s configuration," the terms state. "The service should not be interpreted as an unrestricted autonomous agent."

The platform ties every automated action to rules an administrator sets in advance: it "operates under the user''s configuration and direction and does not perform autonomous actions outside the scope defined by the responsible administrator." Customers, not 9bot, are responsible for controlling "which administrators have access to the connected number, the dashboard and the automated rules," the terms say.

On liability, 9bot''s terms disclaim responsibility broadly. The service is offered "as is and as available," and the company states it "is not liable for indirect damages, loss of revenue, lost profits, loss of data, interruptions caused by third parties, external account blocks, incorrect user configurations or content operated by the user." No formal uptime guarantee accompanies the service either: 9bot says only that it "uses commercially reasonable efforts to keep the platform available," without a guarantee against failures or outages.

Cancellation terms follow the same pattern. Ending a subscription "prevents future charges, but does not automatically generate a proportional refund of amounts already paid, except when required by law or by a specific commercial policy," according to the terms.

The platform runs on a flat monthly subscription — its Basic Pro plan lists at $35 a month — rather than pricing tied to any measured outcome. aidispatch.news''s index found no public information indicating an outcome-based pricing structure, insurance coverage, or a dispute-settlement mechanism beyond the refund language above.