{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-08-03T06:32:22.574Z","entity":{"name":"Richpanel","slug":"richpanel","type":"agent","subtype":"ai-customer-support-agents","developer":null,"homepage_url":"https://richpanel.com","summary":null,"url":"https://aidispatch.news/agents/richpanel","published_at":"2026-08-01T18:09:07.762112+00:00","updated_at":"2026-08-01T18:09:07.762112+00:00"},"fields":[{"key":"initiative","label":"Initiative","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"price_point","label":"Price point","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"SaaS","quote":"SaaS","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"present","value":"Guaranteed 30% automation within first 60 days","quote":"Guaranteed 30% automation within first 60 days","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"action_space","label":"Action space","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"support_model","label":"Support model","category":"practicality","status":"present","value":"24/5, day or night","quote":"We've got your back 24/5, day or night","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"present","value":"API & Webhooks","quote":"API & Webhooks","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"availability","label":"Availability","category":"practicality","status":"present","value":"free trial","quote":"Start free trial","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"data_handling","label":"Data handling","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"present","value":"If we don't deliver these results within 60 days, you'll receive a full refund","quote":"If we don't deliver these results within 60 days, you'll receive a full refund","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"user_base","label":"User base","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"AI Analysis of past conversations Identify top contact drivers","quote":"AI Analysis of past conversations Identify top contact drivers","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"present","value":"If we don't deliver these results within 60 days, you'll receive a full refund","quote":"If we don't deliver these results within 60 days, you'll receive a full refund","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"environment","label":"Operating environment","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"present","value":"fair, fixed pricing","quote":"Get a fair, fixed pricing with no surprises","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"base_models","label":"Base models","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"Ecommerce","quote":"Purpose built for Ecommerce","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Integrates with your favorite apps","quote":"Integrates with your favorite apps","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"present","value":"Roles & Permissions","quote":"Roles & Permissions","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"api_access","label":"API access","category":"ecosystem","status":"present","value":"API & Webhooks","quote":"API & Webhooks","source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://richpanel.com","retrieved_at":"2026-08-01T18:08:50.011112+00:00"}],"trust_gap_scores":[{"dimension":"audit_trail","score":1,"rationale":"Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.","rubric_version":"v1"},{"dimension":"outcome_settlement","score":2,"rationale":"Scored from 2 evidenced field(s): settlement_mechanism, dispute_process. Automated score; capped at 2 pending review.","rubric_version":"v1"},{"dimension":"runtime_governance","score":1,"rationale":"Scored from 1 evidenced field(s): permission_scopes. Automated score; capped at 2 pending review.","rubric_version":"v1"}]}