{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:06:36.449Z","entity":{"name":"PolyAI agent","slug":"polyai-agent","type":"agent","subtype":"customer service","developer":null,"homepage_url":"https://poly.ai/","summary":null,"url":"https://aidispatch.news/agents/polyai-agent/","published_at":"2026-08-02T04:17:56.286046+00:00","updated_at":"2026-08-15T12:05:45.107844+00:00"},"fields":[{"key":"price_point","label":"Price point","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"present","value":"multilingual (Croatian, implied global)","not_yet_interpreted":false,"quote":"Our customers can now get information quickly in their local language","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"multi-step","not_yet_interpreted":false,"quote":"Built for complexity. Better with every dialog. Dialog agents proven on the hardest conversations in the world, including fraud, outage, triage, multilingual disputes, and more.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"enterprise scale","not_yet_interpreted":false,"quote":"The Agentic Dialog Platform One platform to build, run, adapt, and govern dialog agents at enterprise scale, for every builder.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"integrations","label":"Integrations","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"present","value":"SOC 2, HIPAA, GDPR, PCI DSS compliant","not_yet_interpreted":false,"quote":"Guardrails for compliance, brand, and experience Every agent is governed by default, with SOC 2, HIPAA, GDPR, PCI DSS as standard.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"governed by default","not_yet_interpreted":false,"quote":"Guardrails for compliance, brand, and experience Every agent is governed by default","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"present","value":"fraud, outage, triage, multilingual disputes","not_yet_interpreted":false,"quote":"Dialog agents proven on the hardest conversations in the world, including fraud, outage, triage, multilingual disputes, and more.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"full visibility into every agent decision","not_yet_interpreted":true,"quote":"full visibility into every agent decision","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"present","value":"SOC 2, HIPAA, GDPR, PCI DSS","not_yet_interpreted":false,"quote":"Guardrails for compliance, brand, and experience Every agent is governed by default, with SOC 2, HIPAA, GDPR, PCI DSS as standard.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"present","value":"beta","not_yet_interpreted":false,"quote":"Now open to enterprise builders. Start building Request demo","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"present","value":"yes","not_yet_interpreted":false,"quote":"full visibility into every agent decision","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"user_base","label":"User base","category":"impact","status":"present","value":"Health insurance provider, Hotel and casino brand, Retail clothing brand, Global delivery company","not_yet_interpreted":false,"quote":"Health insurance provider 0 pt CSAT boost from day one Hotel and casino brand $ 0 .2M revenue from one voice agent Retail clothing brand 0 % reduction in seasonal hiring, saving $1 million+ Global delivery company 0 % of calls resolved without human agents","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"base_models","label":"Base models","category":"models","status":"present","value":"Raven","not_yet_interpreted":false,"quote":"powered by our proprietary model trained on 1B+ enterprise conversations, Raven.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"present","value":"GDPR","not_yet_interpreted":false,"quote":"Guardrails for compliance, brand, and experience Every agent is governed by default, with SOC 2, HIPAA, GDPR, PCI DSS as standard.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"SaaS","not_yet_interpreted":false,"quote":"The Agentic Dialog Platform One platform to build, run, adapt, and govern dialog agents at enterprise scale, for every builder.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"present","value":"Guardrails for compliance, brand, and experience","not_yet_interpreted":false,"quote":"Guardrails for compliance, brand, and experience Every agent is governed by default, with SOC 2, HIPAA, GDPR, PCI DSS as standard.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"action_space","label":"Action space","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"chat, voice","not_yet_interpreted":false,"quote":"The Agentic Dialog Platform Build at the speed of thought. The enterprise platform where dialog agents get built, run, adapt, and iterate in real time.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"model_provider","label":"Model provider","category":"models","status":"present","value":"PolyAI","not_yet_interpreted":false,"quote":"powered by our proprietary model trained on 1B+ enterprise conversations, Raven.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"present","value":"yes","not_yet_interpreted":false,"quote":"The Agentic Dialog Platform Build at the speed of thought. The enterprise platform where dialog agents get built, run, adapt, and iterate in real time.","source_url":"https://poly.ai/","retrieved_at":"2026-08-06T20:30:51.251207+00:00","review":null,"superseded_quote":null},{"key":"self_reported_performance","label":"Self-reported performance","category":"assurance","status":"present","value":"Self-described as its 'most advanced frontier dialog model' (Dialog-RSN-1) with published benchmarks.","not_yet_interpreted":false,"quote":"Introducing Dialog-RSN-1, our most advanced frontier dialog model. See the benchmarks","source_url":"https://poly.ai/dpa","retrieved_at":"2026-08-15T13:06:04.811725+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-14T13:07:32.848434+00:00","detected_at":"2026-09-14T14:05:00.02448+00:00"}},{"key":"asset_custody","label":"Asset custody","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/dpa","retrieved_at":"2026-08-15T13:06:04.811725+00:00","review":null,"superseded_quote":null},{"key":"market_recognition","label":"Market recognition","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/dpa","retrieved_at":"2026-08-15T13:06:04.811725+00:00","review":null,"superseded_quote":null},{"key":"own_liability_cover","label":"Own liability cover","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://poly.ai/dpa","retrieved_at":"2026-08-15T13:06:04.811725+00:00","review":null,"superseded_quote":null}],"trust_gap_scores":[{"dimension":"runtime_governance","score":1,"rationale":"Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-14T00:26:55.28609+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"audit_trail","score":1,"rationale":"Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-14T00:26:55.28609+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"compliance","score":2,"rationale":"Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-14T00:26:55.28609+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}