{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:27:52.363Z","entity":{"name":"Phonely AI","slug":"phonely-ai","type":"agent","subtype":"voice ai agents","developer":null,"homepage_url":"https://phonely.ai/","summary":"Phonely is a voice AI agent platform for business call handling, described by the vendor as an omnichannel solution spanning phone, chat, SMS and API. The vendor states its agents operate \"with zero human intervention\" and integrate with customer tools for real-time appointment booking and CRM updates. Self-reported scale figures on the page checked are 120,000+ calls per day and 10,000+ businesses as customers, none of them named. Named use cases span healthcare, home services, legal, insurance, real estate, hospitality, e-commerce, financial services, automotive, education and contact centres, several of which are regulated sectors. On assurance, the vendor states it \"support[s] major industry standards and frameworks, including SOC 2, HIPAA, and GDPR\" - that is a claim to support those frameworks, not to hold a certification, and no certificate, auditor, report date or SOC 2 Type is published on the page checked. Calls are recorded, transcribed and analysed, which is a retained record of what the agent did, but no retention period, tamper-evidence or customer-review mechanism is described. An Acceptable Use Policy is referenced. No run-time scope, spend or authority limit, no insurance or indemnity position, no liability cap and no outcome-linked payment term appears anywhere on the pages checked.","url":"https://aidispatch.news/agents/phonely-ai/","published_at":"2026-08-01T22:48:45.373568+00:00","updated_at":"2026-09-10T11:35:48.909661+00:00"},"fields":[{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://phonely.ai/","retrieved_at":"2026-08-02T20:13:35.478951+00:00","review":{"state":"flagged","confidence":"medium","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"supported_regions","label":"Supported 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