{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-08-03T19:49:44.158Z","entity":{"name":"Hey Caden AI","slug":"hey-caden-ai","type":"agent","subtype":"Voice AI Agents","developer":null,"homepage_url":"https://heycaiden.com/","summary":null,"url":"https://aidispatch.news/agents/hey-caden-ai","published_at":"2026-08-01T22:14:49.841093+00:00","updated_at":"2026-08-01T22:14:49.841093+00:00"},"fields":[{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"present","value":"clawback on dissatisfaction (refund)","quote":"We guarantee your phone calls will be answered politely and professionally as long as we're handling them. If you find that customers are not as receptive to speaking with Caiden and prefer it being handled by a human, let us know you'd like to disconnect and we'll refund you back the money for the service month you're in.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"CRM (via webhook)","quote":"Caiden can also send the Callers information directly into YOUR CRM through the webhook process.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"user_base","label":"User base","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"support_model","label":"Support model","category":"practicality","status":"present","value":"phone and email support","quote":"Questions? Comments? Concerns? Give us a call (860) 248-6993 Ask to speak to a live person. Or email us at [email protected]","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"present","value":"email, SMS, CRM webhook","quote":"Caiden will transcribe the entire conversation, gather the important information about the call (like the callers Name, Email, Phone Number, Reason for Call, How they heard of you, etc) and email that over to you. Caiden has the ability to send SMS/Text messages to the caller with your calendar or other important information, per your directions. Caiden can also send the Callers information directly into YOUR CRM through the webhook process.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"transcription and data extraction details","quote":"Caiden will transcribe the entire conversation, gather the important information about the call (like the callers Name, Email, Phone Number, Reason for Call, How they heard of you, etc) and email that over to you.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"present","value":"yes","quote":"Step 2 We gather some information and train Caiden to understand your industry, business, and phone objectives. We test for errors, language nuance, special phrasing, and fire off a few test calls to make sure Caiden is ready to amaze your customers!","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"initiative","label":"Initiative","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"price_point","label":"Price point","category":"practicality","status":"present","value":"$12 a day","quote":"For $12 a day","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"present","value":"webhook","quote":"Caiden can also send the Callers information directly into YOUR CRM through the webhook process.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"Healthcare, Real Estate, Hospitality, Retail, Automotive, Legal Services, Education, Insurance, Training Centers, Nonprofits, Manufacturing Distribution, Food Services","quote":"Which Industries Will This Work For? Healthcare Doctors’ offices, dental practices, mental health clinics for appointment scheduling, reminders, and follow-up. Real Estate Realtors and property managers for property inquiries, appointment scheduling, and maintenance requests. Hospitality Hotel front desks, room service requests, kitchen orders, and providing top notch customer service to handle it all. Retail Customer service calls, asking for hours, asking to transfer to a manager, or simply helping a customer make a decision. Automotive Car dealerships, repair shops, and tire centers for appointment scheduling, service inquiries, and reminders. Legal Services Law firms and legal consultants for initial client inquiries, appointment booking, and case updates. Education Tutors, special education, specialized training, coaches, and private instructors. Insurance Agencies and brokers for claim inquiries, policy information, and renewal reminders. Training Centers Gyms, fitness centers, yoga studios, personal training providers, and strength training gyms.. Nonprofits Charity organizations for donor support, event information, and volunteer coordination. Manufacturing Distribution - Warehouses and logistics providers for order tracking, client support, and delivery updates. Food Services Sit down food services, fast casual. breakfast spots, eateries, bakeries, coffee shops, and specialty foods.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"base_models","label":"Base models","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"public availability with free trial","quote":"For $12 a day and 14 days to try it free , why wouldn’t you?","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"api_access","label":"API access","category":"ecosystem","status":"present","value":"yes (via webhook)","quote":"Caiden can also send the Callers information directly into YOUR CRM through the webhook process.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"present","value":"phone and email","quote":"Questions? Comments? Concerns? Give us a call (860) 248-6993 Ask to speak to a live person. Or email us at [email protected]","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"present","value":"refund upon request if unsatisfied","quote":"We guarantee your phone calls will be answered politely and professionally as long as we're handling them. If you find that customers are not as receptive to speaking with Caiden and prefer it being handled by a human, let us know you'd like to disconnect and we'll refund you back the money for the service month you're in.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"environment","label":"Operating environment","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"data_handling","label":"Data handling","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"present","value":"guaranteed professional answering","quote":"We guarantee your phone calls will be answered politely and professionally as long as we're handling them.","source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"action_space","label":"Action space","category":"agency","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"},{"key":"availability","label":"Availability","category":"practicality","status":"no_public_information","value":null,"quote":null,"source_url":"https://heycaiden.com/","retrieved_at":"2026-08-01T22:10:47.671112+00:00"}],"trust_gap_scores":[{"dimension":"audit_trail","score":1,"rationale":"Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.","rubric_version":"v1-auto"},{"dimension":"outcome_settlement","score":2,"rationale":"Scored from 2 evidenced field(s): settlement_mechanism, dispute_process. Automated score; capped at 2 pending review.","rubric_version":"v1-auto"}]}