{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-08-06T14:35:06.593Z","entity":{"name":"Fiddler AI","slug":"fiddler-ai","type":"vendor","subtype":"Observability","developer":null,"homepage_url":"https://www.fiddler.ai/","summary":"Fiddler AI is an AI observability and guardrails vendor. Its published material describes guardrails that enforce policy inline on an agent's request and response path in under 80ms, stopping violations before data leaves the customer network rather than flagging them afterwards, and states that every enforcement decision is recorded with who triggered it and what happened. It is sold on three plans, with the Developer plan usage-based at $0.002 per trace, and is deployable as SaaS, VPC or on-premises, including AWS GovCloud. The vendor states its users include Fortune 100 organizations in regulated sectors such as financial services, healthcare, insurance and government, and lists inclusion in four Forrester, Gartner and IDC analyst reports. No compliance certificate, auditor or report date is published on the source page, and no insurance cover, customer indemnity, coverage limit, outcome-linked payment or settlement mechanism is published. All statements above are drawn from the vendor's own homepage, which is a primary source for what the vendor claims about itself.","url":"https://aidispatch.news/vendors/fiddler-ai","published_at":null,"updated_at":"2026-08-01T17:19:38.869451+00:00"},"fields":[{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"present","value":"audit evidence ready for GRC standards and AI regulations","quote":"Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"financial services , healthcare , insurance , and government","quote":"Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"incident_reporting","label":"Incident 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user and team for fleet-wide intelligence","quote":"See the performance of all your agents in a single pane of glass. See every action, token, and dollar by user and team for fleet-wide intelligence","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"vendor_regulatory_status","label":"Regulatory status","category":"assurance","status":"no_public_information","value":null,"quote":null,"source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"present","value":"usage-based at $0.002 per trace","quote":"We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"price_point","label":"Price point","category":"practicality","status":"present","value":"$0.002 per trace","quote":"The Developer plan is usage-based at $0.002 per trace","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"SaaS, VPC, or on-premises","quote":"The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers","quote":"Fiddler is model- and cloud-agnostic, working across Azure OpenAI, Amazon Bedrock, LangGraph, and 100+ other providers","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"support_model","label":"Support model","category":"practicality","status":"present","value":"White-glove support at every stage of your AI journey, backed by our engineering and data science expertise to align AI deployments with business outcomes.","quote":"Customer Centric White-glove support at every stage of your AI journey, backed by our engineering and data science expertise to align AI deployments with business outcomes.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"availability","label":"Availability","category":"practicality","status":"present","value":"Free plan, Developer plan, Enterprise plan","quote":"We offer three plans, and we work with customers to find the right fit based on their specific use cases and needs, rather than a one-size-fits-all package. The Free plan includes real-time guardrails powered by Fiddler Centor Models at under 80ms latency , protecting against hallucinations, toxicity, PII/PHI, prompt injection, and jailbreak attempts. The Developer plan is usage-based at $0.002 per trace and adds unified observability for agentic and predictive systems, custom evaluators, and SSO. The Enterprise plan adds enterprise-grade guardrails, flexible deployment (SaaS, VPC, or on-premises), infrastructure scalability, and white-glove support with a named Customer Success Manager and customized onboarding.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"user_base","label":"User base","category":"impact","status":"present","value":"Fortune 100 organizations","quote":"Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.","quote":"Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"present","value":"AWS Preferred Partner","quote":"AWS Preferred Partner Run Fiddler AI Observability securely within Amazon SageMaker Studio.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"present","value":"Forrester, The Agentic Control Plane Solutions Landscape, Q2 2026; Forrester, The Responsible AI Solutions Landscape, Q2 2026; Gartner, Market Guide for AI Evaluation and Observability Platforms, February 2026; IDC ProductScape: Worldwide Generative AI Governance Platforms, 2025","quote":"Fiddler AI Named in: Forrester, The Agentic Control Plane Solutions Landscape, Q2 2026 Forrester, The Responsible AI Solutions Landscape, Q2 2026 Gartner, Market Guide for AI Evaluation and Observability Platforms, February 2026 IDC ProductScape: Worldwide Generative AI Governance Platforms, 2025","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"present","value":"Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.","quote":"Auditable Governance Every enforcement decision is recorded with who triggered it and what happened, giving you audit evidence ready for GRC standards and AI regulations.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"Detects and redacts PII, PHI, and secrets on the same request: before a prompt reaches the model, and before a response reaches the developer.","quote":"The Only Inline Enforcement At The Agent’s Request And Response Path Detects and redacts PII, PHI, and secrets on the same request: before a prompt reaches the model, and before a response reaches the developer.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"present","value":"Forrester, The Agentic Control Plane Solutions Landscape, Q2 2026; Forrester, The Responsible AI Solutions Landscape, Q2 2026; Gartner, Market Guide for AI Evaluation and Observability Platforms, February 2026; IDC ProductScape: Worldwide Generative AI Governance Platforms, 2025","quote":"Fiddler AI Named in: Forrester, The Agentic Control Plane Solutions Landscape, Q2 2026 Forrester, The Responsible AI Solutions Landscape, Q2 2026 Gartner, Market Guide for AI Evaluation and Observability Platforms, February 2026 IDC ProductScape: Worldwide Generative AI Governance Platforms, 2025","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"present","value":"AWS GovCloud","quote":"Built for the Enterprise and Government Security and scale in SaaS, VPC, and AWS GovCloud.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"present","value":"financial services , healthcare , insurance , and government","quote":"Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government .","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"},{"key":"vendor_client_types","label":"Client types","category":"assurance","status":"present","value":"software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams","quote":"Who uses Fiddler AI? Fiddler AI is used by organizations deploying agents across all industries, as well as highly regulated industries like financial services , healthcare , insurance , and government . Within these organizations, the typical users are software and AI engineers, data scientists, platform and DevOps teams, and security and compliance teams responsible for keeping agents and predictive models accurate, safe, and compliant across their lifecycle.","source_url":"https://www.fiddler.ai/","retrieved_at":"2026-08-06T10:01:17.036295+00:00"}],"trust_gap_scores":[{"dimension":"audit_trail","score":2,"rationale":"Vendor states every enforcement decision is recorded with who triggered it and what happened, producing customer-reviewable audit evidence. Held below 3 because nothing published states the record is tamper-evident, hash-chained or independently verifiable.","rubric_version":"v1"},{"dimension":"compliance","score":1,"rationale":"compliance_certs is recorded no_public_information: no SOC 2, ISO or equivalent certificate, no auditor name and no report date appears on the source page. The only compliance language published is a generic claim of audit evidence \"ready for GRC standards and AI regulations\", which names no standard, framework or certification. Scored 1 rather than 0 because compliance-oriented capability is published; nothing is certified.","rubric_version":"v1"},{"dimension":"insurance_indemnity","score":0,"rationale":"insurance_available, indemnification, coverage_limits and vendor_regulatory_status are all recorded no_public_information. No carrier is named, no limits are published and no customer indemnity is offered anywhere on the source page. This is a finding, not a gap: a vendor selling AI governance into financial services, healthcare, insurance and government publishes no liability cover or indemnity of its own.","rubric_version":"v1"},{"dimension":"outcome_settlement","score":0,"rationale":"outcome_based_pricing and settlement_mechanism are both recorded no_public_information. The published pricing model is usage-based at $0.002 per trace - payment per unit consumed regardless of result, which is the rubric's explicit definition of 0. No escrow, milestone release or clawback on failure is published.","rubric_version":"v1"},{"dimension":"runtime_governance","score":2,"rationale":"Guardrails are enforced inline on the agent request/response path in under 80ms and block violations before data leaves the customer network - genuine run-time enforcement, not post-hoc flagging. Held below 3 because what is enforced is content policy (hallucination, toxicity, PII/PHI, prompt injection, jailbreak); no enforced limit on agent scope, spend or authority, which is what a 3 requires.","rubric_version":"v1"}]}