{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:10:56.483Z","entity":{"name":"DeskFerry","slug":"deskferry","type":"agent","subtype":"ai agents platform","developer":null,"homepage_url":"https://deskferry.com","summary":null,"url":"https://aidispatch.news/agents/deskferry/","published_at":"2026-08-15T08:34:10.010223+00:00","updated_at":"2026-08-17T11:33:30.086767+00:00"},"fields":[{"key":"action_space","label":"Action space","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":{"state":"flagged","confidence":"high","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"present","value":"runs on its own — checking your inbox, updating your CRM, sending follow-ups, on a schedule or triggered by events.","not_yet_interpreted":false,"quote":"An AI employee runs on its own — checking your inbox, updating your CRM, sending follow-ups, on a schedule or triggered by events.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"Slack, HubSpot, Salesforce, Gmail, Google Sheets, Notion, Stripe, Zendesk, Jira","not_yet_interpreted":false,"quote":"DeskFerry connects natively to 1,500+ apps including Slack, HubSpot, Salesforce, Gmail, Google Sheets, Notion, Stripe, Zendesk, Jira, and many more.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"present","value":"you're only choosing how much work they do each month.","not_yet_interpreted":false,"quote":"Pick a plan. Start free. Unlimited agents on every plan — you're only choosing how much work they do each month.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"present","value":"autonomously","not_yet_interpreted":false,"quote":"An AI employee is an AI agent assigned to a recurring job — sales outreach, support triage, bookkeeping, lead qualification — that runs autonomously across the tools you already use.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"present","value":"Human-in-the-Loop Require your approval before the automation sends an email, updates a record, or takes any critical action.","not_yet_interpreted":true,"quote":"Human-in-the-Loop Require your approval before the automation sends an email, updates a record, or takes any critical action.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-10T12:10:11.610813+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"Every morning, pull the new leads from HubSpot, research each company, and post the ones worth calling into Slack before standup.","not_yet_interpreted":true,"quote":"Every morning, pull the new leads from HubSpot, research each company, and post the ones worth calling into Slack before standup.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"act inside the tools your team already uses.","not_yet_interpreted":true,"quote":"act inside the tools your team already uses.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"user_base","label":"User base","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"sales, marketing, operations, and finance teams.","not_yet_interpreted":false,"quote":"How DeskFerry runs work for sales, marketing, operations, and finance teams.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-10T12:10:11.610813+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":{"state":"flagged","confidence":"high","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"Embed a chat widget on your site, call automations via API, or run them directly from Slack.","not_yet_interpreted":true,"quote":"Embed a chat widget on your site, call automations via API, or run them directly from Slack.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-10T12:10:11.610813+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"base_models","label":"Base models","category":"models","status":"present","value":"OpenAI - GPT, Anthropic's Claude, Gemini, Grok, and open-source models.","not_yet_interpreted":false,"quote":"We support top-tier LLMs including OpenAI - GPT, Anthropic's Claude, Gemini, Grok, and open-source models.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":{"state":"flagged","confidence":"medium","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"model_swappable","label":"Model swappable","category":"models","status":"present","value":"switch any time.","not_yet_interpreted":false,"quote":"Pick the right model from OpenAI, Anthropic, Google, xAI, and more to fit any task — and switch any time.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"present","value":"coordinated team of AI employees handling the different jobs of a business — one running sales outreach, another sorting support tickets, another chasing invoices.","not_yet_interpreted":false,"quote":"An AI workforce is a coordinated team of AI employees handling the different jobs of a business — one running sales outreach, another sorting support tickets, another chasing invoices.","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":{"state":"flagged","confidence":"high","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":{"state":"flagged","confidence":"high","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"asset_custody","label":"Asset custody","category":"assurance","status":"present","value":"Stripe named as PCI-DSS compliant third-party payment processor.","not_yet_interpreted":false,"quote":"Payment processing is managed securely by Stripe, our PCI-DSS compliant payment processor","source_url":"https://deskferry.com/privacy","retrieved_at":"2026-08-17T12:07:55.315691+00:00","review":null,"superseded_quote":null},{"key":"market_recognition","label":"Market recognition","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com/privacy","retrieved_at":"2026-08-17T12:07:55.315691+00:00","review":null,"superseded_quote":null},{"key":"own_liability_cover","label":"Own liability cover","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com/privacy","retrieved_at":"2026-08-17T12:07:55.315691+00:00","review":null,"superseded_quote":null},{"key":"self_reported_performance","label":"Self-reported performance","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://deskferry.com/privacy","retrieved_at":"2026-08-17T12:07:55.315691+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"present","value":"$49/month (Growth plan)","not_yet_interpreted":false,"quote":"Growth Most picked $49 /month You want AI running the whole operation — sales, support, ops, in parallel.","source_url":"https://deskferry.com","retrieved_at":"2026-08-19T00:07:10.590569+00:00","review":null,"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"Human-in-the-loop approval gate: the vendor states approval is required before an automation sends an email, updates a record or takes any consequential action.","not_yet_interpreted":false,"quote":"Require your approval before the automation sends an email, updates a record","source_url":"https://deskferry.com","retrieved_at":"2026-08-11T22:30:16.757395+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-10T12:10:11.610813+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}}],"trust_gap_scores":[{"dimension":"runtime_governance","score":2,"rationale":"Publishes an enforced approval gate: \"Human-in-the-Loop Require your approval before the automation sends an email, updates a record, or takes any critical action.\" Authority is genuinely constrained at run time, but no spend cap or scope boundary is published, so it falls short of 3.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-15T08:33:57.640776+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"audit_trail","score":0,"rationale":"No public evidence found. The only candidate span described conversational memory (\"Automations remember past conversations\"), which is not a record of agent actions; it was rejected in this audit and the field is now no_public_information.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-15T08:33:57.640776+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"compliance","score":0,"rationale":"No public evidence found. No certification, framework, auditor or report is named on the page checked.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-15T08:33:57.640776+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"outcome_settlement","score":0,"rationale":"Pricing is a monthly plan (\"Starter $49 /month\") tiered by work volume, charged regardless of result. No outcome-linked settlement.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-15T08:33:57.640776+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"insurance_indemnity","score":0,"rationale":"No public evidence found. No cover, carrier, limit or customer indemnity appears on the page checked.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-15T08:33:57.640776+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}