{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:06:44.429Z","entity":{"name":"Otera (formerly DeepOpinion)","slug":"deepopinion","type":"agent","subtype":"workflow","developer":null,"homepage_url":"https://www.deepopinion.ai/","summary":"Otera, previously DeepOpinion, is a multi-agent platform for automating end-to-end enterprise workflows in insurance, finance and governance, which it states run at 90%+ straight-through processing while humans keep oversight through a single control interface with AI guardrails and decision-level audit trails. It is delivered as a managed platform on AWS, Azure or GCP with customer-isolated tenancy and a choice of data-residency region, and uses an LLM-agnostic model mesh rather than a single foundation model. The vendor self-declares SOC 2 Type II, ISO 27001, GDPR, DORA, HIPAA and EU AI Act certifications; no certificate is published. It states that 600,000 annual cases are processed and that it is trusted by Fortune 500 companies, naming none in that statement. No public information is available on its pricing, API access, insurance or liability terms, or independent safety evaluations.","url":"https://aidispatch.news/agents/deepopinion/","published_at":"2026-08-02T08:28:47.810305+00:00","updated_at":"2026-08-28T11:34:28.043982+00:00"},"fields":[{"key":"user_base","label":"User base","category":"impact","status":"present","value":"Vendor states it is trusted by leading Fortune 500 companies; no customer is named in this statement.","not_yet_interpreted":false,"quote":"Trusted by leading Fortune 500 companies, Otera delivers best-in-class cyber security, data privacy and user trust with extensive encryption and infrastructure protection.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"Operates in core enterprise operations in insurance, finance and governance involving validation checks, approval workflows and audit-trail maintenance.","not_yet_interpreted":false,"quote":"This includes core operations in insurance, finance, and governance that involve complex validation checks, approval workflows, and audit trail maintenance.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"action_space","label":"Action space","category":"agency","status":"present","value":"Executes entire business workflows end-to-end with 90%+ straight-through processing.","not_yet_interpreted":false,"quote":"Our platform's multi-agent reasoning architecture was purpose-built to execute entire workflows with 90%+ straight-through processing (STP), even in highly regulated industries.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"present","value":"Shifts entire operations from humans to autonomous AI decision agents (high autonomy).","not_yet_interpreted":false,"quote":"Shift entire operations from humans to AI, with autonomous decision agents.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"Handles complex, multi-factor, nuanced decisions rather than simple rule-based (yes/no) tasks.","not_yet_interpreted":false,"quote":"Critical enterprise business processes are defined by nuance and complexity, not simple 'yes/no' rules.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"present","value":"Humans retain full oversight via a single control interface with guardrails and decision-level audit trails.","not_yet_interpreted":false,"quote":"Keep full oversight from a single control interface, with AI guardrails and decision-level audit trails.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"Decisions are fully auditable (not a black-box), with disclosed reasoning via audit trails and confidence scoring.","not_yet_interpreted":false,"quote":"While other tools force a choice between a \"black-box\" AI that can't be audited or a brittle rules engine that can't adapt, Otera provides both intelligent judgment and unbreakable control.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"present","value":"Coordinated multi-agent architecture: a \"digital workforce\" of specialist agents (e.g. Proof Agent, Check Agent) working together.","not_yet_interpreted":false,"quote":"Instead of relying on a single, monolithic AI, the platform operates like a coordinated digital workforce comprised of specialists all working together on a single task, ensuring every step is handled with expert precision.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"present","value":"Agents use proprietary vision models and a multi-layer OCR engine to process documents.","not_yet_interpreted":false,"quote":"Proprietary Vision Models and Otera’s Multi-Layer OCR Engine allow our agents to see and understand the messy, real-world documents that stall other platforms achieving maximum AI accuracy—including handwritten notes, stamps, complex tables and other corner cases.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"Processes 600,000+ annual cases; claims platform scales without added cost as volume rises.","not_yet_interpreted":false,"quote":"600,000 annual cases are now processed in a matter of seconds - if it had been 6 million, that would have been exactly the same thing.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"present","value":"Used to automate financially significant, highly regulated processes (insurance claims, loans).","not_yet_interpreted":false,"quote":"Features like Field-Level Confidence Scoring and Full Audit Trails are what make it possible to safely automate financially significant processes.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"Insurance, finance, and governance sectors.","not_yet_interpreted":false,"quote":"This includes core operations in insurance, finance, and governance that involve complex validation checks, approval workflows, and audit trail maintenance.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"base_models","label":"Base models","category":"models","status":"present","value":"No single foundation model; uses an \"AutoTransformers\" model mesh that selects the best AI model per task.","not_yet_interpreted":false,"quote":"Otera’s AutoTransformers pipeline doesn't rely on a single, generic LLM. It's an optimized model mesh that automatically selects the best-performing AI model for each specific task.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"present","value":"No customer training data or system overhaul needed to deploy; described as self-improving.","not_yet_interpreted":false,"quote":"Go live with self-improving solutions from a single collaborative platform for rapid ROI. No system overhauls or training data needed.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"model_provider","label":"Model provider","category":"models","status":"present","value":"Not dependent on a single AI model provider; automatically selects among multiple providers/models.","not_yet_interpreted":false,"quote":"This ensures you always get best-in-class performance, future-proofs your investment, and de-risks your operations from dependency on any single AI provider.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"model_swappable","label":"Model swappable","category":"models","status":"present","value":"LLM-agnostic architecture allows adapting models as the market changes.","not_yet_interpreted":false,"quote":"our LLM-agnostic architecture ensures you can adapt to market changes instantly.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"Managed SaaS platform on AWS, Azure, or GCP with customer-isolated tenancy.","not_yet_interpreted":false,"quote":"Otera is delivered as a managed platform on enterprise cloud infrastructure (AWS, Azure, GCP), with customer-isolated tenancy and your choice of region for data residency, with SOC 2 Type II, ISO 27001, GDPR, DORA, HIPAA, and EU AI Act certifications.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"present","value":"Supports multi-country rollouts (e.g. eight countries for one multinational client), with choice of data residency region.","not_yet_interpreted":false,"quote":"For one multinational insurer, we rolled out a core process across eight countries; the first implementation took three months, but subsequent countries were live in just 3-4 weeks each.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"present","value":"Customer data handled under contractual controls (region, retention, access, audit); never used to train shared models.","not_yet_interpreted":false,"quote":"Your data is processed under contractual controls you define: region, retention, access, and audit, and is never used to train shared models.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":{"state":"flagged","confidence":"medium","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"integrations","label":"Integrations","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"present","value":"Vendor states it holds SOC 2 Type II, ISO 27001, GDPR, DORA, HIPAA and EU AI Act certifications (self-declared; no certificate published)","not_yet_interpreted":false,"quote":"with SOC 2 Type II, ISO 27001, GDPR, DORA, HIPAA, and EU AI Act certifications.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"present","value":"States HIPAA and EU AI Act compliance","not_yet_interpreted":false,"quote":"HIPAA and EU AI Act Compliant","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"present","value":"States Full Audit Trails alongside field-level confidence scoring","not_yet_interpreted":false,"quote":"Features like Field-Level Confidence Scoring and Full Audit Trails are what make it possible to safely automate financially significant processes.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":{"state":"flagged","confidence":"high","reviewed_at":null,"detected_at":"2026-08-18T00:20:17.384326+00:00"},"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"present","value":"Vendor states oversight is retained from a single control interface, with AI guardrails and decision-level audit trails. No scope, spend or authority limit is specified.","not_yet_interpreted":false,"quote":"Keep full oversight from a single control interface, with AI guardrails and decision-level audit trails.","source_url":"https://www.deepopinion.ai/","retrieved_at":"2026-08-02T05:30:49.1006+00:00","review":null,"superseded_quote":null}],"trust_gap_scores":[{"dimension":"runtime_governance","score":1,"rationale":"Describes guardrails and a single human control interface, but no enforced scope, spend or authority limit at run time.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-02T08:28:32.549674+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"audit_trail","score":2,"rationale":"States full audit trails with field-level confidence scoring and auditable decisions; no tamper-evidence or hash-chaining described.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-02T08:28:32.549674+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"compliance","score":2,"rationale":"Names SOC 2 Type II, ISO 27001, GDPR, DORA, HIPAA and EU AI Act, but self-declared with no certificate published and no per-engagement schedule.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-02T08:28:32.549674+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"outcome_settlement","score":0,"rationale":"No public evidence found on the page checked: no outcome-linked pricing or settlement mechanism is described.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-02T08:28:32.549674+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"insurance_indemnity","score":0,"rationale":"No public evidence found on the page checked: no cover, carrier or indemnity is described.","rubric_version":"v1","scored_by":"fact-checker","judged":true,"scored_at":"2026-08-02T08:28:32.549674+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}