{"license":"CC BY 4.0","attribution":"AI Dispatch — https://aidispatch.news","methodology":"https://aidispatch.news/methodology","generated_at":"2026-09-18T12:12:19.833Z","entity":{"name":"Aircall AI","slug":"aircall-ai","type":"agent","subtype":"ai-customer-support-agents","developer":null,"homepage_url":"https://aircall.io","summary":null,"url":"https://aidispatch.news/agents/aircall-ai/","published_at":"2026-08-01T21:33:08.226927+00:00","updated_at":"2026-08-21T11:47:04.527733+00:00"},"fields":[{"key":"autonomy_level","label":"Autonomy level","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"human_oversight","label":"Human oversight","category":"agency","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"high_risk_domains","label":"High-risk domains","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"goal_complexity","label":"Goal complexity","category":"agency","status":"present","value":"AI Agents identify caller intent, gather key details, and resolve routine inquiries end to end.","not_yet_interpreted":true,"quote":"AI Agents identify caller intent, gather key details, and resolve routine inquiries end to end.","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"action_space","label":"Action space","category":"agency","status":"present","value":"AI Assistants capture notes, update CRM records, and create follow-up tasks automatically","not_yet_interpreted":true,"quote":"AI Assistants capture notes, update CRM records, and create follow-up tasks automatically","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"environment","label":"Operating environment","category":"agency","status":"present","value":"Connected across every channel Calls, SMS, and messaging live in one platform","not_yet_interpreted":true,"quote":"Connected across every channel Calls, SMS, and messaging live in one platform","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"initiative","label":"Initiative","category":"agency","status":"present","value":"AI Agents answer instantly, resolve routine requests automatically, and escalate complex issues with full context when needed.","not_yet_interpreted":true,"quote":"AI Agents answer instantly, resolve routine requests automatically, and escalate complex issues with full context when needed.","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"user_base","label":"User base","category":"impact","status":"present","value":"23,000+ companies TRUST AIRCALL to power their customer communications","not_yet_interpreted":true,"quote":"23,000+ companies TRUST AIRCALL to power their customer communications","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"deployment_scale","label":"Deployment scale","category":"impact","status":"present","value":"23,000+ companies TRUST AIRCALL to power their customer communications","not_yet_interpreted":true,"quote":"23,000+ companies TRUST AIRCALL to power their customer communications","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"target_sectors","label":"Target sectors","category":"impact","status":"present","value":"AI-Powered Customer Communications Platform for SMBs & Enterprise","not_yet_interpreted":true,"quote":"AI-Powered Customer Communications Platform for SMBs & Enterprise","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"pricing_model","label":"Pricing model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"price_point","label":"Price point","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"integrations","label":"Integrations","category":"practicality","status":"present","value":"250+ integrations that connect every conversation to your business tools. Native integrations with CRM, help desk, and business tools automatically sync conversations and customer data across your systems. Salesforce HubSpot Zendesk Bullhorn monday.com Shopify Pipedrive Microsoft Teams","not_yet_interpreted":true,"quote":"250+ integrations that connect every conversation to your business tools. Native integrations with CRM, help desk, and business tools automatically sync conversations and customer data across your systems. Salesforce HubSpot Zendesk Bullhorn monday.com Shopify Pipedrive Microsoft Teams","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"supported_regions","label":"Supported regions","category":"practicality","status":"present","value":"EN English (GB) English (AU) Français Deutsch Español Español (MX)","not_yet_interpreted":true,"quote":"EN English (GB) English (AU) Français Deutsch Español Español (MX)","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":{"state":"not_in_latest_capture","confidence":"high","latest_capture_at":"2026-09-10T09:10:14.828881+00:00","detected_at":"2026-09-12T00:17:48.054054+00:00"}},{"key":"support_model","label":"Support model","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"model_swappable","label":"Model swappable","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"open_weights","label":"Open weights","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"fine_tuning","label":"Fine-tuning","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"context_window","label":"Context window","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"protocols_supported","label":"Protocols supported","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"tool_use","label":"Tool use","category":"ecosystem","status":"present","value":"AI Assistants capture notes, update CRM records, and create follow-up tasks automatically","not_yet_interpreted":true,"quote":"AI Assistants capture notes, update CRM records, and create follow-up tasks automatically","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"multi_agent","label":"Multi-agent","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"marketplace_presence","label":"Marketplace presence","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"safety_evaluations","label":"Safety evaluations","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"red_teaming","label":"Red teaming","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"safety_policy","label":"Safety policy","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"usage_restrictions","label":"Usage restrictions","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"model_card","label":"Model or system card","category":"safety","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"insurance_available","label":"Insurance available","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"insurance_carriers","label":"Insurance carriers","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"coverage_limits","label":"Coverage limits","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"indemnification","label":"Indemnification","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"liability_cap","label":"Liability cap","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"audit_trail","label":"Audit trail","category":"assurance","status":"present","value":"AI Assistants transcribe every call and analyze sentiment, topics, and key moments giving managers immediate visibility into performance and trends.","not_yet_interpreted":true,"quote":"AI Assistants transcribe every call and analyze sentiment, topics, and key moments giving managers immediate visibility into performance and trends.","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"audit_trail_immutable","label":"Tamper-evident log","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"compliance_certs","label":"Compliance certifications","category":"assurance","status":"present","value":"Enterprise-grade security & compliance SOC2 TYPE II GDPR EU PRIVACY HIPAA DATA PRIVACY","not_yet_interpreted":true,"quote":"Enterprise-grade security & compliance SOC2 TYPE II GDPR EU PRIVACY HIPAA DATA PRIVACY","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"regulatory_alignment","label":"Regulatory alignment","category":"assurance","status":"present","value":"Enterprise-grade security & compliance SOC2 TYPE II GDPR EU PRIVACY HIPAA DATA PRIVACY","not_yet_interpreted":true,"quote":"Enterprise-grade security & compliance SOC2 TYPE II GDPR EU PRIVACY HIPAA DATA PRIVACY","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"outcome_based_pricing","label":"Outcome-based pricing","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"settlement_mechanism","label":"Settlement mechanism","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"dispute_process","label":"Dispute process","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"sla_terms","label":"SLA terms","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"availability","label":"Availability","category":"practicality","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"documented_incidents","label":"Documented incidents","category":"impact","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"model_provider","label":"Model provider","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"open_source","label":"Open source","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"data_handling","label":"Data handling","category":"safety","status":"present","value":"Enterprise-grade security & compliance SOC2 TYPE II GDPR EU PRIVACY HIPAA DATA PRIVACY","not_yet_interpreted":true,"quote":"Enterprise-grade security & compliance SOC2 TYPE II GDPR EU PRIVACY HIPAA DATA PRIVACY","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"runtime_governance","label":"Runtime governance","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"base_models","label":"Base models","category":"models","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"api_access","label":"API access","category":"ecosystem","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"explainability","label":"Explainability","category":"assurance","status":"present","value":"AI Assistants transcribe every call and analyze sentiment, topics, and key moments giving managers immediate visibility into performance and trends.","not_yet_interpreted":true,"quote":"AI Assistants transcribe every call and analyze sentiment, topics, and key moments giving managers immediate visibility into performance and trends.","source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"eval_coverage","label":"Evaluation coverage","category":"assurance","status":"no_public_information","value":null,"not_yet_interpreted":false,"quote":null,"source_url":"https://aircall.io","retrieved_at":"2026-08-01T18:45:12.72745+00:00","review":null,"superseded_quote":null},{"key":"deployment_options","label":"Deployment options","category":"practicality","status":"present","value":"Cloud-hosted SaaS, running on AWS infrastructure.","not_yet_interpreted":false,"quote":"Aircall uses AWS as a hosting provider.","source_url":"https://aircall.io/trust","retrieved_at":"2026-08-21T12:08:24.427941+00:00","review":null,"superseded_quote":null},{"key":"permission_scopes","label":"Permission scopes","category":"assurance","status":"present","value":"Role-based access control: admins assign specific roles and permissions so sensitive information is accessible only to those who need it.","not_yet_interpreted":false,"quote":"Assign specific roles and permissions to users based on their responsibilities, ensuring that sensitive information is only accessible to those who need it.","source_url":"https://aircall.io/trust","retrieved_at":"2026-08-21T12:08:24.427941+00:00","review":null,"superseded_quote":null},{"key":"third_party_evals","label":"Third-party evaluations","category":"safety","status":"present","value":"Independent third-party entities conduct application-level penetration tests on a regular basis.","not_yet_interpreted":false,"quote":"Aircall performs penetration tests and engages independent third-party entities to conduct application-level penetration tests on a regular basis.","source_url":"https://aircall.io/trust","retrieved_at":"2026-08-21T12:08:24.427941+00:00","review":null,"superseded_quote":null},{"key":"incident_reporting","label":"Incident reporting","category":"safety","status":"present","value":"Runs a public bug bounty program for vulnerability reporting.","not_yet_interpreted":false,"quote":"Aircall also runs a bug bounty program.","source_url":"https://aircall.io/trust","retrieved_at":"2026-08-21T12:08:24.427941+00:00","review":null,"superseded_quote":null}],"trust_gap_scores":[{"dimension":"audit_trail","score":1,"rationale":"Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-14T00:26:55.28609+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null},{"dimension":"compliance","score":2,"rationale":"Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.","rubric_version":"v1-auto","scored_by":"spark-verifier","judged":false,"scored_at":"2026-08-01T21:33:08.136781+00:00","superseded_scores":null,"rests_on_flagged_absence":null,"evidence_newer_than_judgement":null}]}