agent · Customer Service
Zowie
Indexed12 or more fields evidenced; not yet scored by a human against the rubric
22 fields evidenced · 33 with no public information. Every value below links to the document it came from and the date we checked it.
Assurance
- Insurance available
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Insurance carriers
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Coverage limits
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Indemnification
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Liability cap
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Audit trail
- Traces logs the full reasoning behind every decision.
“Traces logs the full reasoning behind every decision.”
zowie.ai · checked Aug 1, 2026 - Tamper-evident log
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Explainability
- Traces logs the full reasoning behind every decision.
“Traces logs the full reasoning behind every decision.”
zowie.ai · checked Aug 1, 2026 - Runtime governance
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Permission scopes
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Compliance certifications
- GDPR EU AI ACT DORA
“GDPR EU AI ACT DORA”
zowie.ai · checked Aug 1, 2026 - Regulatory alignment
- GDPR EU AI ACT DORA
“GDPR EU AI ACT DORA”
zowie.ai · checked Aug 1, 2026 - Outcome-based pricing
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Settlement mechanism
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Dispute process
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- SLA terms
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Evaluation coverage
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
Agency
- Autonomy level
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Human oversight
- Supervisor scores every conversation against your standards.
“Supervisor scores every conversation against your standards.”
zowie.ai · checked Aug 1, 2026 - Goal complexity
- The processes that have to be right. Claims. Refunds by country and tier. Identity checks at 3am.
“The processes that have to be right. Claims. Refunds by country and tier. Identity checks at 3am.”
zowie.ai · checked Aug 1, 2026 - Action space
- Takes action, not just replies
“Takes action, not just replies”
zowie.ai · checked Aug 1, 2026 - Operating environment
- Voice, chat, app, contact center.
“Voice, chat, app, contact center.”
zowie.ai · checked Aug 1, 2026 - Initiative
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
Safety
- Safety evaluations
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Red teaming
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Safety policy
- GDPR EU AI ACT DORA
“GDPR EU AI ACT DORA”
zowie.ai · checked Aug 1, 2026 - Usage restrictions
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Model or system card
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Incident reporting
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Third-party evaluations
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Data handling
- GDPR EU AI ACT DORA
“GDPR EU AI ACT DORA”
zowie.ai · checked Aug 1, 2026
Practicality
- Pricing model
- They charged per seat, limited access, and gave us no control over how AI actually worked.
“They charged per seat, limited access, and gave us no control over how AI actually worked.”
zowie.ai · checked Aug 1, 2026 - Price point
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Availability
- The AI agent platform leading enterprises run in production.
“The AI agent platform leading enterprises run in production.”
zowie.ai · checked Aug 1, 2026 - Deployment options
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Integrations
- Connect agents your team built elsewhere. Connect agents from your vendors.
“Connect agents your team built elsewhere. Connect agents from your vendors.”
zowie.ai · checked Aug 1, 2026 - Supported regions
- GDPR EU AI ACT DORA
“GDPR EU AI ACT DORA”
zowie.ai · checked Aug 1, 2026 - Support model
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
Foundation models
- Base models
- Any LLM.
“Any LLM.”
zowie.ai · checked Aug 1, 2026 - Model provider
- Bring your own agents Pick your language model.
“Bring your own agents Pick your language model.”
zowie.ai · checked Aug 1, 2026 - Model swappable
- Swap any of them without rewriting what you've built.
“Swap any of them without rewriting what you've built.”
zowie.ai · checked Aug 1, 2026 - Open weights
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Fine-tuning
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Context window
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
Ecosystem
- Protocols supported
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Tool use
- Decision Engine (deterministic) refund.issue(amount) executes
“Decision Engine (deterministic) refund.issue(amount) executes”
zowie.ai · checked Aug 1, 2026 - Multi-agent
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- API access
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Open source
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
- Marketplace presence
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this
Impact
- User base
- 100M Conversations a year routed and resolved across banking, insurance, telecom, and commerce.
“100M Conversations a year routed and resolved across banking, insurance, telecom, and commerce.”
zowie.ai · checked Aug 1, 2026 - Deployment scale
- The AI agent platform leading enterprises run in production.
“The AI agent platform leading enterprises run in production.”
zowie.ai · checked Aug 1, 2026 - Target sectors
- 100M Conversations a year routed and resolved across banking, insurance, telecom, and commerce.
“100M Conversations a year routed and resolved across banking, insurance, telecom, and commerce.”
zowie.ai · checked Aug 1, 2026 - High-risk domains
- Refunds, claims, eligibility, identity.
“Refunds, claims, eligibility, identity.”
zowie.ai · checked Aug 1, 2026 - Documented incidents
- no public informationzowie.ai · checked Aug 1, 2026 · source did not state this