AI Dispatch/api/index.json
agent · ai-customer-support-agents

Zoho Desk AI

www.zoho.comupdated Aug 1, 2026view as JSON
9 fields evidenced · 46 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored
Runtime governance
unscored

Are scope, spend, and authority enforced while the agent runs?

Audit trail
1/3

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.

How this gap gets closed →
Compliance
unscored

Are compliance obligations attached per engagement?

Outcome settlement
unscored

Does payment depend on a verified result?

Insurance & indemnity
unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Insurance carriers
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Coverage limits
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Indemnification
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Liability cap
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Audit trail
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Tamper-evident log
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Explainability
Zia weaves AI into your work, naturally. Autonomous AI agents handle routine issues end to end, handing off seamlessly when human judgment matters most. Even then, Zia stays in the background—surfacing insights and drafting clear responses.
“Zia weaves AI into your work, naturally. Autonomous AI agents handle routine issues end to end, handing off seamlessly when human judgment matters most. Even then, Zia stays in the background—surfacing insights and drafting clear responses.”
www.zoho.com · checked Aug 1, 2026
Runtime governance
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Permission scopes
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Compliance certifications
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Regulatory alignment
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Outcome-based pricing
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Dispute process
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
SLA terms
Commit Set service level agreements with automated escalations and deadline tracking.
“Commit Set service level agreements with automated escalations and deadline tracking.”
www.zoho.com · checked Aug 1, 2026
Evaluation coverage
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Human oversight
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Goal complexity
no public information
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Action space
no public information
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Operating environment
no public information
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Initiative
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Red teaming
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Safety policy
Inherently private Designed with Zoho’s long-standing commitment to privacy, security, and responsible data use.
“Inherently private Designed with Zoho’s long-standing commitment to privacy, security, and responsible data use.”
www.zoho.com · checked Aug 1, 2026
Usage restrictions
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Model or system card
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Incident reporting
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Data handling
Inherently private Designed with Zoho’s long-standing commitment to privacy, security, and responsible data use.
“Inherently private Designed with Zoho’s long-standing commitment to privacy, security, and responsible data use.”
www.zoho.com · checked Aug 1, 2026

Practicality

Pricing model
Transparent pricing with flexible plans, no long-term lock-ins, and no hidden fees.
“Fairly priced Transparent pricing with flexible plans, no long-term lock-ins, and no hidden fees.”
www.zoho.com · checked Aug 1, 2026
Price point
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Availability
SIGNUP FOR FREE
“SIGNUP FOR FREE”
www.zoho.com · checked Aug 1, 2026
Deployment options
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Integrations
Integrates with 360+ apps, including the Zoho ecosystem and your existing stack.
“Integrates with 360+ apps, including the Zoho ecosystem and your existing stack.”
www.zoho.com · checked Aug 1, 2026
Supported regions
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Support model
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this

Foundation models

Base models
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Model provider
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Model swappable
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Open weights
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Fine-tuning
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Context window
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Tool use
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Multi-agent
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
API access
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Open source
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Marketplace presence
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this

Impact

User base
125,000+ businesses globally
“Trusted by 125,000+ businesses globally”
www.zoho.com · checked Aug 1, 2026
Deployment scale
Trusted by 125,000+ businesses globally
“Trusted by 125,000+ businesses globally”
www.zoho.com · checked Aug 1, 2026
Target sectors
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
High-risk domains
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this
Documented incidents
no public information
www.zoho.com · checked Aug 1, 2026 · source did not state this