agent · ai-customer-support-agents

Zendesk AI

zendesk.comevidence retrieved Aug 1, 2026view as JSON all ai-customer-support-agents entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

18 fields evidenced · 37 with no public information. Every value below links to the document it came from and the date we checked it.

18 of them are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

Counts Runtime governance, each cited below.

Audit trail

1/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.

Counts Audit trail, each cited below.

Compliance

1/3 auto

Are compliance obligations attached per engagement?

Scored from 1 evidenced field(s): compliance_certs. Automated score; capped at 2 pending review.

Counts Compliance certifications, each cited below.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Audit trail: not yet interpreted
“There’s a wealth of information in these AI agent conversation logs.”
zendesk.com · checked Aug 1, 2026
Tamper-evident log: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Explainability: not yet interpreted
“built-in QA scoring for 100% of AI interactions. Ensure every automated answer is accurate, compliant, and on-brand.”
zendesk.com · checked Aug 1, 2026
Runtime governance: not yet interpreted
“Stay in control with built-in QA scoring for 100% of AI interactions.”
zendesk.com · checked Aug 1, 2026
Permission scopes: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Compliance certifications: not yet interpreted
“Deploy trusted service with enterprise-grade security and AI governance”
zendesk.com · checked Aug 1, 2026
Regulatory alignment: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Outcome-based pricing: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
SLA terms: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Evaluation coverage: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Human oversight: not yet interpreted
“Stay in control with built-in QA scoring for 100% of AI interactions.”
zendesk.com · checked Aug 1, 2026
Goal complexity: not yet interpreted
“Resolve even the most complex issues on any channel autonomously”
zendesk.com · checked Aug 1, 2026
Action space: not yet interpreted
“AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.”
zendesk.com · checked Aug 1, 2026
Operating environment: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Initiative: not yet interpreted
“Self-improving AI agents that learn, adapt, and outperform.”
zendesk.com · checked Aug 1, 2026

Safety

Safety evaluations: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Usage restrictions: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Data handling: not yet interpreted
“Deploy trusted service with enterprise-grade security and AI governance”
zendesk.com · checked Aug 1, 2026

Practicality

Pricing model: not yet interpreted
“Pricing built for your success Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you.”
zendesk.com · checked Aug 1, 2026
Price point: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Availability: not yet interpreted
“Try for free Get a demo”
zendesk.com · checked Aug 1, 2026
Deployment options: not yet interpreted
“Deploy trusted service with enterprise-grade security and AI governance”
zendesk.com · checked Aug 1, 2026
Integrations: not yet interpreted
“Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees”
zendesk.com · checked Aug 1, 2026
Supported regions: not yet interpreted
“Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區)”
zendesk.com · checked Aug 1, 2026
Support model: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Model provider: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Open weights: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Context window: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Tool use: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Multi-agent: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
API access: not yet interpreted
“Integrate Zendesk with your existing systems through prebuilt integrations and APIs”
zendesk.com · checked Aug 1, 2026
Open source: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Marketplace presence: not yet interpreted
“Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees”
zendesk.com · checked Aug 1, 2026

Impact

User base: not yet interpreted
“22,000+ service teams trust Zendesk AI”
zendesk.com · checked Aug 1, 2026
Deployment scale: not yet interpreted
“830M AI interactions 4.8B Resolutions delivered”
zendesk.com · checked Aug 1, 2026
Target sectors: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
High-risk domains: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this