agent · ai-customer-support-agents

Zendesk AI

zendesk.comupdated Aug 1, 2026view as JSON all ai-customer-support-agents entries 44 alternatives

20 fields evidenced · 35 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

Runtime governance

1/3

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

How this gap gets closed →

Audit trail

2/3

Is there a tamper-evident record of what it actually did?

Scored from 2 evidenced field(s): audit_trail, explainability. Automated score; capped at 2 pending review.

Compliance

1/3

Are compliance obligations attached per engagement?

Scored from 1 evidenced field(s): compliance_certs. Automated score; capped at 2 pending review.

How this gap gets closed →

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Audit trail: There’s a wealth of information in these AI agent conversation logs.
“There’s a wealth of information in these AI agent conversation logs.”
zendesk.com · checked Aug 1, 2026
Tamper-evident log: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Explainability: built-in QA scoring for 100% of AI interactions. Ensure every automated answer is accurate, compliant, and on-brand.
“built-in QA scoring for 100% of AI interactions. Ensure every automated answer is accurate, compliant, and on-brand.”
zendesk.com · checked Aug 1, 2026
Runtime governance: Stay in control with built-in QA scoring for 100% of AI interactions.
“Stay in control with built-in QA scoring for 100% of AI interactions.”
zendesk.com · checked Aug 1, 2026
Permission scopes: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Compliance certifications: Deploy trusted service with enterprise-grade security and AI governance
“Deploy trusted service with enterprise-grade security and AI governance”
zendesk.com · checked Aug 1, 2026
Regulatory alignment: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Outcome-based pricing: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
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SLA terms: no public information
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Evaluation coverage: Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
“Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center”
zendesk.com · checked Aug 1, 2026

Agency

Autonomy level: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Human oversight: Stay in control with built-in QA scoring for 100% of AI interactions.
“Stay in control with built-in QA scoring for 100% of AI interactions.”
zendesk.com · checked Aug 1, 2026
Goal complexity: Resolve even the most complex issues on any channel autonomously
“Resolve even the most complex issues on any channel autonomously”
zendesk.com · checked Aug 1, 2026
Action space: AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.
“AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.”
zendesk.com · checked Aug 1, 2026
Operating environment: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Initiative: Self-improving AI agents that learn, adapt, and outperform.
“Self-improving AI agents that learn, adapt, and outperform.”
zendesk.com · checked Aug 1, 2026

Safety

Safety evaluations: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Usage restrictions: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations: Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
“Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center”
zendesk.com · checked Aug 1, 2026
Data handling: Deploy trusted service with enterprise-grade security and AI governance
“Deploy trusted service with enterprise-grade security and AI governance”
zendesk.com · checked Aug 1, 2026

Practicality

Pricing model: Pricing built for your success Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you.
“Pricing built for your success Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you.”
zendesk.com · checked Aug 1, 2026
Price point: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Availability: Try for free Get a demo
“Try for free Get a demo”
zendesk.com · checked Aug 1, 2026
Deployment options: Deploy trusted service with enterprise-grade security and AI governance
“Deploy trusted service with enterprise-grade security and AI governance”
zendesk.com · checked Aug 1, 2026
Integrations: Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees
“Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees”
zendesk.com · checked Aug 1, 2026
Supported regions: Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區)
“Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區)”
zendesk.com · checked Aug 1, 2026
Support model: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Model provider: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
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Open weights: no public information
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Fine-tuning: no public information
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Context window: no public information
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Ecosystem

Protocols supported: no public information
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Tool use: no public information
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Multi-agent: no public information
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API access: Integrate Zendesk with your existing systems through prebuilt integrations and APIs
“Integrate Zendesk with your existing systems through prebuilt integrations and APIs”
zendesk.com · checked Aug 1, 2026
Open source: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Marketplace presence: Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees
“Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees”
zendesk.com · checked Aug 1, 2026

Impact

User base: 22,000+ service teams trust Zendesk AI
“22,000+ service teams trust Zendesk AI”
zendesk.com · checked Aug 1, 2026
Deployment scale: 830M AI interactions 4.8B Resolutions delivered
“830M AI interactions 4.8B Resolutions delivered”
zendesk.com · checked Aug 1, 2026
Target sectors: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
High-risk domains: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
zendesk.com · checked Aug 1, 2026 · source did not state this