Yuma AI

“You can track accuracy, confidence scores, and error rates in real time through your dashboard.”

“Every response passes through built-in quality control before it reaches the customer.”

“You set the confidence threshold. What they can't handle goes to your team with full context.”

“Brands only pay for tickets fully resolved by AI”

“First response from 24 hours to 12 minutes”

“Rated 4.8/5 on G2”

“Autonomously resolve up to 89% of conversations across pre-purchase questions, support tickets, and social DMs.”

“If a ticket is too complex or sensitive, Yuma escalates to a human agent with full context instead of guessing.”

“Yuma resolves tickets end-to-end by taking real actions across platforms, just like human support agents.”

“Yuma resolves tickets end-to-end by taking real actions across platforms, just like human support agents.”

“Yuma puts a specialized AI at each one, and an intelligence layer that makes the whole system smarter over time.”

“15-20 safety checks on every reply before it sends.”

“Yuma ensures high accuracy by making sure that each ticket passes through multiple quality control checks (policy verification, intent matching, response validation) before reaching the customer.”

“Rated 4.8/5 on G2”

“Brands only pay for tickets fully resolved by AI”

“Start a 30-day free trial”

“Yuma plugs into your helpdesk, e-commerce platform, and support tools in minutes. No engineering work required.”

“Yuma AI is headquartered in Cambridge, MA, United States, with a European office in Barcelona, Spain.”

“A dedicated account manager from Yuma configures your AI automations, writes your automation processes, and connects Yuma to your helpdesk and ecommerce tools. This is included at no extra cost”

“Yuma learns from past conversations, your knowledge base, and your brand voice.”

“Yuma resolves tickets end-to-end by taking real actions across platforms, just like human support agents.”

“150K+ tickets/month”

“Yuma has successfully automated up to 89% of customer support for its top customers.”

“Yuma is a customer service automation platform made for e-commerce brands.”