Writer
12 fields evidenced · 47 with no public information. Every value below links to the document it came from and the date we checked it.
1 of those is flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated it yet.
Also appears in
Trust gap
How this is scoredAre scope, spend, and authority enforced while the agent runs?
Authorisation is enforced at run time: "Agent requests to connected systems pass through a governed execution layer that validates identity, checks permissions, and records activity," and guardrails, identity validation, granular permissions and approval flows shape agent interaction with connected systems. Centrally managed rate limits are also described. Held at 2 rather than 3 because what is enforced is authorisation (who may act), not a published limit on scope, spend or authority; the vendor's own verb is "shape", not enforce, and no spend cap or scope boundary is stated.
Counts Permission scopes and Runtime governance, each cited below.
Is there a tamper-evident record of what it actually did?
Customer-reviewable record evidenced: "audit logs surface how Writer is used across your organization", plus activity traces and performance reports for agent observability, and internal admin access "logged and periodically reviewed". Held at 2 because nothing on the page claims tamper-evidence, hash-chaining or immutability - a keyword sweep of the full 9,445-character capture for "tamper" and "immutab" returns nothing. Raises the spark-verifier v1-auto score of 1, which did not credit the customer-facing surface of the log.
Our automated recount on Sep 24, 2026 counted enough evidenced fields for 1/3. It never reads what those fields say, so it does not overturn the score above, judged on Sep 24, 2026 — but where the two disagree it is a reason to read this dimension again. Why there are two scores
Counts Explainability and Audit trail, each cited below.
Are compliance obligations attached per engagement?
Certified, and unusually so: "We undergo annual SOC 2 Type II evaluations and hold ISO/IEC 27001, 27701, and 42001 certifications" - 42001 being the AI-management standard this index rarely sees - with HIPAA Type 1 and PCI stated in the FAQ and a hedged EU AI Act commitment. Held at 2 solely because the rubric reserves 3 for per-engagement compliance schedules, and none is published; the SOC 2 report is available only on request.
Counts Compliance certifications and Regulatory alignment, each cited below.
Does payment depend on a verified result?
No public evidence found. Keyword sweep of the full trust-page capture for "outcome", "settle", "refund", "escrow", "money-back" and "guarantee" returns no hit of any kind; the page carries no payment, pricing or remedy language whatsoever. An evidenced 0, not an unchecked one.
How this gap gets closed →Can the deployment be insured, and is the customer indemnified?
No public evidence found. Keyword sweep of the full trust-page capture for "insur", "indemn", "carrier", "liabilit" and "cover" returns zero hits - not even the substring traps. Note for the next run: the sweep token "sla" DOES hit this page, inside the testimonial byline "Mary Ellen Slayter". It is not an SLA. Same class as the reliability/auditory false positives logged on 09-23.
How this gap gets closed →Assurance
- Insurance available
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Own liability cover
- no public informationwriter.com · checked Aug 13, 2026 · source did not state this
- Insurance carriers
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Coverage limits
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Indemnification
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Liability cap
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Audit trail
- Audit logs surface how Writer is used across the organization; role-based permissions and least-privilege access are described as helping ensure every action is appropriately authorized.
“Role-based permissions and least-privilege access helps ensure every action is appropriately authorized, while audit logs surface how Writer is used across your organization.”
writer.com · checked Sep 17, 2026 - Tamper-evident log
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Explainability
- Provides activity traces, source citations, and decision logs explaining how the AI reached an answer
“Activity traces, source citation, and decision logs provide clarity into how AI reached an answer.”
writer.com · checked Sep 17, 2026 - Runtime governance
- Guardrails, identity validation, granular permissions and approval flows shape how agents interact with connected systems, per the vendor's trust page.
“Guardrails, identity validation, granular permissions and approval flows shape how agents interact with connected systems.”
writer.com · checked Sep 17, 2026 - Permission scopes
- Authorisation is enforced at a governed execution layer through which agent requests to connected systems pass; it validates identity, checks permissions, and records activity.
“Agent requests to connected systems pass through a governed execution layer that validates identity, checks permissions, and records activity.”
writer.com · checked Sep 17, 2026 - Compliance certifications
- SOC 2 Type II (annual evaluations), ISO/IEC 27001, 27701, and 42001 certified
“We undergo annual SOC 2 Type II evaluations and hold ISO/IEC 27001, 27701, and 42001 certifications, confirming our implemented controls for security, privacy, and responsible AI management.”
writer.com · checked Sep 17, 2026 - Regulatory alignment
- States commitment to complying with the EU AI Act as obligations under it continue to be evaluated
“We are committed to complying with the EU AI Act as we continue to evaluate our obligations under it and are similarly committed to complying with our obligations under current laws and regulations”
writer.com · checked Sep 17, 2026 - Outcome-based pricing
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Settlement mechanism
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Asset custody
- no public informationwriter.com · checked Aug 13, 2026 · source did not state this
- Dispute process
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- SLA terms
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Evaluation coverage
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Self-reported performance
- WRITER describes its Palmyra models as "top-scoring" and claims accuracy and quality through third-party testing and benchmarking - the vendor's own characterisation, carrying no score, metric or benchmark result on this page.
“Top-scoring LLMs Our models offer accuracy and quality through third-party testing and benchmarking.”
writer.com · checked Sep 17, 2026
Agency
- Autonomy level
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Human oversight
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Goal complexity
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Action space
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Operating environment
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Initiative
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
Safety
- Safety evaluations
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Red teaming
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Safety policy
- Bias mitigation measures listed: data cleaning and preprocessing, oversight and annotation guidelines, model auditing, fine-tuning from human feedback, and a user feedback loop.
“WRITER takes measures to reduce and protect against bias, including: data cleaning and preprocessing, oversight and annotation guidelines, model auditing, fine-tuning from human feedback, and a user feedback loop.”
writer.com · checked Sep 17, 2026 - Usage restrictions
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Model or system card
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Incident reporting
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Third-party evaluations
- no public informationwriter.com · checked Sep 17, 2026 · source did not state this
- Data handling
- Does not train its models on customer data, inputs, or outputs; customer controls how data is used
“WRITER does not train its models on your data, nor does it train on user inputs or any outputs. You control how your data is used.”
writer.com · checked Sep 17, 2026
Practicality
- Pricing model
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Price point
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Availability
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Deployment options
- Managed multi-cloud deployment, including dedicated private cloud options
“Managed, multi-cloud options, including dedicated private cloud deployment.”
writer.com · checked Sep 17, 2026 - Integrations
- no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
writer.com · checked Aug 2, 2026 - Supported regions
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Support model
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
Foundation models
- Base models
- Palmyra is Writer's own family of LLMs, benchmarked on Stanford HELM
“Read how Palmyra, the WRITER family of LLMs, ranks on Stanford HELM benchmarking”
writer.com · checked Sep 17, 2026 - Model provider
- no public informationwriter.com · checked Aug 18, 2026 · source did not state this
- Model swappable
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Open weights
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Fine-tuning
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Context window
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
Ecosystem
- Protocols supported
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Tool use
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Multi-agent
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- API access
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Open source
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Marketplace presence
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
Impact
- User base
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Deployment scale
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Target sectors
- Financial services, healthcare & life sciences, retail & consumer goods, and technology - the four industries listed in WRITER's own site navigation.
“INDUSTRIES Financial services Healthcare & life sciences Retail & consumer goods Technology”
writer.com · checked Aug 2, 2026 - High-risk domains
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Documented incidents
- no public informationwriter.com · checked Aug 2, 2026 · source did not state this
- Market recognition
- no public informationwriter.com · checked Aug 13, 2026 · source did not state this
Compared with
Side-by-side on the fields where Writer and the other entry are both on record and actually differ.