agent · ai-customer-success-agents

Velaris

www.velaris.ioupdated Aug 1, 2026view as JSON all ai-customer-success-agents entries 6 alternatives

ThinFewer than 12 fields evidenced — this vendor discloses little, or we have read little of it

11 fields evidenced · 44 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

These scores are automated. They measure how many fields this entry answers with a citation — not what those answers say. No one has scored this entry against the rubric yet.

Runtime governance

unscored

Are scope, spend, and authority enforced while the agent runs?

Audit trail

1/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Explainability: Velaris tracks customer health by maintaining a living memory of every account in its proprietary context graph. This context graph maps customer data, product usage, engagement, conversations, support activity, tasks, and other account signals, giving teams a continuously updated view of each customer. Velaris AI is trained to identify signals that may indicate churn risk, sentiment changes, expansion potential, or shifts in account health.
“Velaris tracks customer health by maintaining a living memory of every account in its proprietary context graph. This context graph maps customer data, product usage, engagement, conversations, support activity, tasks, and other account signals, giving teams a continuously updated view of each customer. Velaris AI is trained to identify signals that may indicate churn risk, sentiment changes, expansion potential, or shifts in account health.”
www.velaris.io · checked Aug 1, 2026
Runtime governance: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Permission scopes: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Compliance certifications: ISO Certified AICPA SOC2 GDPR Compliant
“ISO Certified AICPA SOC2 GDPR Compliant”
www.velaris.io · checked Aug 1, 2026
Regulatory alignment: ISO Certified AICPA SOC2 GDPR Compliant
“ISO Certified AICPA SOC2 GDPR Compliant”
www.velaris.io · checked Aug 1, 2026
Outcome-based pricing: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
SLA terms: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Evaluation coverage: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Human oversight: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Goal complexity: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Action space: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Operating environment: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Initiative: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Safety policy: ISO Certified AICPA SOC2 GDPR Compliant
“ISO Certified AICPA SOC2 GDPR Compliant”
www.velaris.io · checked Aug 1, 2026
Usage restrictions: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Data handling: ISO Certified AICPA SOC2 GDPR Compliant
“ISO Certified AICPA SOC2 GDPR Compliant”
www.velaris.io · checked Aug 1, 2026

Practicality

Pricing model: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Price point: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Availability: Request a demo
“Request a demo”
www.velaris.io · checked Aug 1, 2026
Deployment options: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Integrations: CRMs, support tools, communication platforms, product analytics tools, calendars, project management tools, file storage systems, forms, databases, and spreadsheets. Examples include Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Slack, Notion, Gong, Gmail, Outlook, Google Calendar, Jira, Pendo, Mixpanel, Amplitude, Snowflake, PostgreSQL, MySQL, Google Sheets, and Microsoft Excel.
“Velaris supports integrations across CRMs, support tools, communication platforms, product analytics tools, calendars, project management tools, file storage systems, forms, databases, and spreadsheets. Examples include Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Slack, Notion, Gong, Gmail, Outlook, Google Calendar, Jira, Pendo, Mixpanel, Amplitude, Snowflake, PostgreSQL, MySQL, Google Sheets, and Microsoft Excel.”
www.velaris.io · checked Aug 1, 2026
Supported regions: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Support model: Implementation isn’t DIY. Get a dedicated team to help you get up and running. Our team will scope your systems, map your data, and configure the integrations for you.
“Implementation isn’t DIY. Get a dedicated team to help you get up and running. Our team will scope your systems, map your data, and configure the integrations for you.”
www.velaris.io · checked Aug 1, 2026

Foundation models

Base models: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Model provider: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Open weights: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Context window: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: MCP
“Velaris also supports MCP, allowing LLMs and AI agents to securely access Velaris account data, customer context, health signals, tasks, notes, and other Customer Success information.”
www.velaris.io · checked Aug 1, 2026
Tool use: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Multi-agent: Agents that can: Monitor every customer account for emerging risks before humans manually spot them Listen to your meetings, create tasks and send follow-ups Handle handovers from sales Plus custom agents that give you full control Plus, create custom agents using natural language Agents that make decisions and take actions based on real-time customer context.
“Agents that can: Monitor every customer account for emerging risks before humans manually spot them Listen to your meetings, create tasks and send follow-ups Handle handovers from sales Plus custom agents that give you full control Plus, create custom agents using natural language Agents that make decisions and take actions based on real-time customer context.”
www.velaris.io · checked Aug 1, 2026
API access: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Open source: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this

Impact

User base: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Deployment scale: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Target sectors: mid-market and enterprise B2B SaaS companies, as well as other recurring revenue businesses
“Velaris is built for mid-market and enterprise B2B SaaS companies, as well as other recurring revenue businesses”
www.velaris.io · checked Aug 1, 2026
High-risk domains: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
www.velaris.io · checked Aug 1, 2026 · source did not state this