agent · ai-customer-support-agents

Tidio

tidio.comevidence retrieved Aug 1, 2026 – Aug 21, 2026view as JSON all ai-customer-support-agents entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

16 fields evidenced · 43 with no public information. Every value below links to the document it came from and the date we checked it.

10 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

8 of the evidenced values quote wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents and vendors that state SOC 2 AI agents that support the Model Context Protocol AI agents and vendors that state HIPAA compliance

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

unscored

Are scope, spend, and authority enforced while the agent runs?

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Counts Regulatory alignment and Compliance certifications, each cited below.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Own liability cover: no public information
tidio.com · checked Aug 21, 2026 · source did not state this
Insurance carriers: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Explainability: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Runtime governance: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Permission scopes: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Compliance certifications: not yet interpreted
“SOC 2 & HIPAA compliance”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Regulatory alignment: not yet interpreted
“SOC 2 & HIPAA compliance”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Outcome-based pricing: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Asset custody: no public information
tidio.com · checked Aug 21, 2026 · source did not state this
Dispute process: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
SLA terms: not yet interpreted
“Priority SLA”
tidio.com · checked Aug 1, 2026
Evaluation coverage: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Self-reported performance: no public information
tidio.com · checked Aug 21, 2026 · source did not state this

Agency

Autonomy level: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Human oversight: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Goal complexity: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Action space: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Operating environment: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Initiative: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Red teaming: Completed 2026 penetration testing, confirmation letter available on request
“Tidio has successfully completed its 2026 penetration testing”
tidio.com · checked Aug 21, 2026
Safety policy: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Usage restrictions: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Incident reporting: Publishes a Responsible Disclosure Policy with a report link for security vulnerabilities
“If you think you may have discovered a vulnerability, please send us a note.”
tidio.com · checked Aug 21, 2026
Third-party evaluations: 2026 SOC 2 Type II audit completed, conducted by an independent third-party firm; the examination covered the Security, Availability and Confidentiality criteria.
“We are pleased to announce that Tidio has successfully completed its 2026 SOC 2 Type II audit , conducted by an independent third-party firm. The examination covered the following Trust Services Criteria: Security, Availability, and Confidentiality .”
tidio.com · checked Aug 21, 2026
Data handling: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Practicality

Pricing model: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Price point: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Availability: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Deployment options: not yet interpreted
“Add Lyro to your stack”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Integrations: not yet interpreted
“120+ tools to integrate”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Supported regions: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Support model: not yet interpreted
“Priority SLA”
tidio.com · checked Aug 1, 2026

Foundation models

Base models: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Model provider: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Open weights: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: not yet interpreted
“Custom AI model training”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Context window: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: not yet interpreted
“Model Context Protocol (MCP)”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Tool use: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Multi-agent: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
API access: REST APIs, webhooks, JS actions, or Model Context Protocol (MCP)
“Integrate Lyro with your systems using REST APIs, webhooks, JS actions, or Model Context Protocol (MCP)”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Open source: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Impact

User base: 300,000+
“Trusted by 300,000+ businesses”
tidio.com · checked Aug 1, 2026
Deployment scale: not yet interpreted
“Trusted by 300,000+ businesses”
tidio.com · checked Aug 1, 2026
Target sectors: A complete service platform, built for human and AI alignment
“Trusted by 300,000+ businesses: A complete service platform, built for human and AI alignment”
tidio.com · checked Aug 1, 2026
High-risk domains: not yet interpreted
“SOC 2 & HIPAA compliance”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
tidio.com · checked Aug 1, 2026
Documented incidents: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Market recognition: no public information
tidio.com · checked Aug 21, 2026 · source did not state this