agent · ai-customer-support-agents

Tidio

tidio.comupdated Aug 1, 2026view as JSON

15 fields evidenced · 40 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

Runtime governance

unscored

Are scope, spend, and authority enforced while the agent runs?

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

2/3

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Explainability: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Runtime governance: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Permission scopes: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Compliance certifications: SOC 2 & HIPAA compliance
“SOC 2 & HIPAA compliance”
tidio.com · checked Aug 1, 2026
Regulatory alignment: SOC 2 & HIPAA compliance
“SOC 2 & HIPAA compliance”
tidio.com · checked Aug 1, 2026
Outcome-based pricing: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
SLA terms: Priority SLA
“Priority SLA”
tidio.com · checked Aug 1, 2026
Evaluation coverage: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Human oversight: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Goal complexity: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Action space: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Operating environment: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Initiative: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Usage restrictions: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Data handling: lock Data security & privacy
“lock Data security & privacy”
tidio.com · checked Aug 1, 2026

Practicality

Pricing model: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Price point: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Availability: Start for free
“Start for free”
tidio.com · checked Aug 1, 2026
Deployment options: Add Lyro to your stack
“Add Lyro to your stack”
tidio.com · checked Aug 1, 2026
Integrations: 120+ tools to integrate
“120+ tools to integrate”
tidio.com · checked Aug 1, 2026
Supported regions: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Support model: Priority SLA
“Priority SLA”
tidio.com · checked Aug 1, 2026

Foundation models

Base models: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Model provider: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Open weights: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: Custom AI model training
“Custom AI model training”
tidio.com · checked Aug 1, 2026
Context window: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: Model Context Protocol (MCP)
“Model Context Protocol (MCP)”
tidio.com · checked Aug 1, 2026
Tool use: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Multi-agent: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
API access: REST APIs, webhooks, JS actions, or Model Context Protocol (MCP)
“Integrate Lyro with your systems using REST APIs, webhooks, JS actions, or Model Context Protocol (MCP)”
tidio.com · checked Aug 1, 2026
Open source: no public information
tidio.com · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
tidio.com · checked Aug 1, 2026 · source did not state this

Impact

User base: 300,000+
“Trusted by 300,000+ businesses”
tidio.com · checked Aug 1, 2026
Deployment scale: Trusted by 300,000+ businesses
“Trusted by 300,000+ businesses”
tidio.com · checked Aug 1, 2026
Target sectors: A complete service platform, built for human and AI alignment
“Trusted by 300,000+ businesses: A complete service platform, built for human and AI alignment”
tidio.com · checked Aug 1, 2026
High-risk domains: SOC 2 & HIPAA compliance
“SOC 2 & HIPAA compliance”
tidio.com · checked Aug 1, 2026
Documented incidents: no public information
tidio.com · checked Aug 1, 2026 · source did not state this