agent · customer service

Rallied

rallied.aievidence retrieved Aug 14, 2026view as JSON all customer service entries 55 alternatives

Reviewed12 or more fields evidenced, and scored by a human against the published rubric

13 fields evidenced · 46 with no public information. Every value below links to the document it came from and the date we checked it.

13 of the evidenced values quote wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents and vendors that state SOC 2

Trust gap

How this is scored

Runtime governance

2/3

Are scope, spend, and authority enforced while the agent runs?

Capture states "You decide what Rallied can do autonomously and where" it must ask first, and separately claims it can "maintain guardrails across 50 client environments". Scope of autonomous action is customer-configured and enforced; no spend or budget limit is published, so short of 3.

Audit trail

0/3

Is there a tamper-evident record of what it actually did?

No public evidence found. Keyword sweep of the capture for audit trail, audit log, tamper, hash, immutable, logged and forensic returned nothing, despite the product executing privileged identity changes.

How this gap gets closed →

Compliance

1/3

Are compliance obligations attached per engagement?

The only compliance claim in the capture is a "SOC 2 Compliant" badge in the page footer. Nothing is published: no auditor, no report date, no type, no scope, and no schedule.

How this gap gets closed →

Outcome settlement

0/3

Does payment depend on a verified result?

No public evidence found. The capture offers a 30-day free trial and no implementation fee; payment is not linked to tickets actually resolved.

How this gap gets closed →

Insurance & indemnity

0/3

Can the deployment be insured, and is the customer indemnified?

No public evidence found. The capture contains no occurrence of insurance, indemnity, liability, underwriting, carrier or warranty, despite the agent holding privileged identity and mailbox permissions across client tenants.

How this gap gets closed →

Assurance

Insurance available: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Own liability cover: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Insurance carriers: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Coverage limits: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Indemnification: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Liability cap: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Audit trail: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Tamper-evident log: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Explainability: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Runtime governance: Scope of autonomous action is customer-configured and expands over time as trust builds
“You decide what Rallied can do autonomously and where”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Permission scopes: Customer configures what actions are autonomous vs. require human approval
“You decide what Rallied can do autonomously and where”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Compliance certifications: States SOC 2 compliance
“SOC 2 Compliant”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Regulatory alignment: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Outcome-based pricing: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Settlement mechanism: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Asset custody: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Dispute process: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
SLA terms: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Evaluation coverage: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Self-reported performance: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this

Agency

Autonomy level: Executes fixes end-to-end (resets password, unlocks account, grants permission, notifies user, closes ticket) without a technician opening the ticket
“Rallied resets the password, unlocks the account, grants”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Human oversight: Customer configures which actions Rallied can take autonomously vs. where it must ask a human first
“You decide what Rallied can do autonomously and where”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Goal complexity: Handles multi-step ticket resolution: password resets, account unlocks, mailbox permissions, group membership changes
“Resolves L1 & L2 tickets”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Action space: Connects to and acts in the customer's own PSA, RMM and M365 systems.
“Rallied connects to your actual PSA, RMM, and M365.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Operating environment: Operates across the MSP's PSA, RMM, identity and documentation stack (ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, M365, Entra ID, Okta, JumpCloud, Google Workspace, IT Glue, Hudu, Atlassian)
“ConnectWise Autotask HaloPSA SuperOps Datto RMM NinjaRMM M365 Entra ID Okta JumpCloud Google Workspace IT Glue Hudu Atlassian”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Initiative: After a 30-day tuning period it operates independently going forward
“After 30 days, it runs on its own.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026

Safety

Safety evaluations: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Red teaming: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Safety policy: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Usage restrictions: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Model or system card: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Incident reporting: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Third-party evaluations: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Data handling: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this

Practicality

Pricing model: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Price point: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Availability: Live product sold via 30-day free trial, live in production the same week as kickoff
“30-day free trial We handle everything.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Deployment options: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Integrations: Integrates with major MSP PSA, RMM and identity platforms
“ConnectWise Autotask HaloPSA SuperOps Datto RMM NinjaRMM M365 Entra ID Okta JumpCloud Google Workspace IT Glue Hudu Atlassian”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Supported regions: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Support model: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this

Foundation models

Base models: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Model provider: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Model swappable: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Open weights: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Fine-tuning: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Context window: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Tool use: Directly connects to and operates the client's existing PSA/RMM/identity tools
“ConnectWise Autotask HaloPSA SuperOps Datto RMM NinjaRMM M365 Entra ID Okta JumpCloud Google Workspace IT Glue Hudu Atlassian”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
Multi-agent: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
API access: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Open source: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Marketplace presence: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this

Impact

User base: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Deployment scale: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Target sectors: Sold to managed service providers (MSP owners and service managers)
“MSP owners & service managers”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 11, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
rallied.ai · checked Aug 14, 2026
High-risk domains: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Documented incidents: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this
Market recognition: no public information
rallied.ai · checked Aug 14, 2026 · source did not state this