agent · ai-customer-support-agents
Pylon
19 fields evidenced · 36 with no public information. Every value below links to the document it came from and the date we checked it.
Assurance
- Insurance available
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Insurance carriers
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Coverage limits
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Indemnification
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Liability cap
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Audit trail
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Tamper-evident log
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Explainability
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Runtime governance
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Permission scopes
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Compliance certifications
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Regulatory alignment
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Outcome-based pricing
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Settlement mechanism
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Dispute process
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- SLA terms
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Evaluation coverage
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
Agency
- Autonomy level
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Human oversight
- bringing in humans when judgment is needed
“Support Agent Resolve customer questions automatically across every channel, bringing in humans when judgment is needed.”
www.usepylon.com · checked Aug 1, 2026 - Goal complexity
- investigating, resolving, and acting on every signal
“Pylon lets humans and agents collaborate on customer work —investigating, resolving, and acting on every signal.”
www.usepylon.com · checked Aug 1, 2026 - Action space
- investigate, use your tools, take action, or delegate work to external agents
“Ask it to investigate, use your tools, take action, or delegate work to external agents.”
www.usepylon.com · checked Aug 1, 2026 - Operating environment
- Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone
“Intake Support customers across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone.”
www.usepylon.com · checked Aug 1, 2026 - Initiative
- Pylon investigates every issue before your team opens it
“Pylon investigates every issue before your team opens it.”
www.usepylon.com · checked Aug 1, 2026
Safety
- Safety evaluations
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Red teaming
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Safety policy
- Trust & Security Privacy Policy Terms of Service
“Trust & Security Privacy Policy Terms of Service”
www.usepylon.com · checked Aug 1, 2026 - Usage restrictions
- Terms of Service
“Terms of Service”
www.usepylon.com · checked Aug 1, 2026 - Model or system card
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Incident reporting
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Third-party evaluations
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Data handling
- Privacy Policy
“Privacy Policy”
www.usepylon.com · checked Aug 1, 2026
Practicality
- Pricing model
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Price point
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Availability
- available now
“Pylon Workforce Management is available now.”
www.usepylon.com · checked Aug 1, 2026 - Deployment options
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Integrations
- Chat Widget, Email, HubSpot, Microsoft Teams, Salesforce, Slack
“Integrations Chat Widget Email HubSpot Microsoft Teams Salesforce Slack Explore all”
www.usepylon.com · checked Aug 1, 2026 - Supported regions
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Support model
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
Foundation models
- Base models
- Claude LLM, ChatGPT LLM
“Claude LLM ChatGPT LLM”
www.usepylon.com · checked Aug 1, 2026 - Model provider
- Claude LLM, ChatGPT LLM
“Claude LLM ChatGPT LLM”
www.usepylon.com · checked Aug 1, 2026 - Model swappable
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Open weights
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Fine-tuning
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Context window
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
Ecosystem
- Protocols supported
- MCP MODEL CONTEXT PROTOCOL
“MCP MODEL CONTEXT PROTOCOL”
www.usepylon.com · checked Aug 1, 2026 - Tool use
- use your tools, take action, or delegate work to external agents
“Ask it to investigate, use your tools, take action, or delegate work to external agents.”
www.usepylon.com · checked Aug 1, 2026 - Multi-agent
- delegate work to external agents
“delegate work to external agents”
www.usepylon.com · checked Aug 1, 2026 - API access
- API & Developers
“API & Developers”
www.usepylon.com · checked Aug 1, 2026 - Open source
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Marketplace presence
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
Impact
- User base
- 1,500+ B2B customers globally
“Trusted by 1,500+ B2B customers globally”
www.usepylon.com · checked Aug 1, 2026 - Deployment scale
- available now
“Pylon Workforce Management is available now.”
www.usepylon.com · checked Aug 1, 2026 - Target sectors
- B2B
“Pylon is the only agentic support platform purpose-built for B2B.”
www.usepylon.com · checked Aug 1, 2026 - High-risk domains
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this
- Documented incidents
- no public informationwww.usepylon.com · checked Aug 1, 2026 · source did not state this