agent · customer service

Mava

www.mava.appevidence retrieved Aug 2, 2026 – Aug 14, 2026view as JSON all customer service entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

13 fields evidenced · 46 with no public information. Every value below links to the document it came from and the date we checked it.

13 of them are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

1 of those is flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated it yet.

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

2/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 2 evidenced field(s): runtime_governance, permission_scopes. Automated score; capped at 2 pending review.

Counts Runtime governance and Permission scopes, each cited below.

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

unscored

Are compliance obligations attached per engagement?

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Own liability cover: no public information
www.mava.app · checked Aug 14, 2026 · source did not state this
Insurance carriers: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Coverage limits: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Indemnification: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Liability cap: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Audit trail: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Tamper-evident log: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Explainability: not yet interpreted
“Fine-tune responses, adjust workflows, and stay in control instead of relying on black-box automation.”
www.mava.app · checked Aug 2, 2026
Runtime governance: not yet interpreted
“Fine-tune responses, adjust workflows, and stay in control instead of relying on black-box automation.”
www.mava.app · checked Aug 2, 2026
Permission scopes: not yet interpreted
“Agents are limited on the Free and Founder plans. Mava has no limit on the number of agents you can add on any other plan.”
www.mava.app · checked Aug 2, 2026
Compliance certifications: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Regulatory alignment: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Outcome-based pricing: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Settlement mechanism: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Asset custody: no public information
www.mava.app · checked Aug 14, 2026 · source did not state this
Dispute process: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
SLA terms: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Evaluation coverage: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Self-reported performance: no public information
www.mava.app · checked Aug 14, 2026 · source did not state this

Agency

Autonomy level: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Human oversight: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Goal complexity: not yet interpreted
“Mava’s AI handle repetitive questions in public channels.”
www.mava.app · checked Aug 2, 2026
Action space: not yet interpreted
“Receive support tickets from all channels in one inbox, and let Mava’s AI handle repetitive questions in public channels.”
www.mava.app · checked Aug 2, 2026
Operating environment: not yet interpreted
“Customer Support Built for Modern Teams Support customers across Discord, Telegram, Slack, email, and web chat from one AI-powered workspace.”
www.mava.app · checked Aug 2, 2026
Initiative: not yet interpreted
“Mava’s AI handle repetitive questions in public channels.”
www.mava.app · checked Aug 2, 2026

Safety

Safety evaluations: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Red teaming: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Safety policy: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Usage restrictions: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Model or system card: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Incident reporting: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Third-party evaluations: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Data handling: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this

Practicality

Pricing model: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Price point: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Availability: not yet interpreted
“SIGN UP FREE Get Started”
www.mava.app · checked Aug 2, 2026
Deployment options: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Integrations: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
www.mava.app · checked Aug 2, 2026
Supported regions: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Support model: not yet interpreted
“Special kudos to Mava's team; they are incredibly responsive and supportive professionals, always ready with the answers and assistance we need.”
www.mava.app · checked Aug 2, 2026

Foundation models

Base models: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Model provider: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Model swappable: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Open weights: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Fine-tuning: not yet interpreted
“Fine-tune responses, adjust workflows, and stay in control instead of relying on black-box automation.”
www.mava.app · checked Aug 2, 2026
Context window: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Tool use: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Multi-agent: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
API access: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Open source: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Marketplace presence: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this

Impact

User base: not yet interpreted
“3.5M+ Private Tickets 3K+ Support Teams 150K+ Public AI Responses”
www.mava.app · checked Aug 2, 2026
Deployment scale: not yet interpreted
“Join thousands of communities that use Mava to scale their support with AI.”
www.mava.app · checked Aug 2, 2026
Target sectors: not yet interpreted
“Mava is the go-to support platform for any team that provides support on Discord or Telegram.”
www.mava.app · checked Aug 2, 2026
High-risk domains: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Documented incidents: no public information
www.mava.app · checked Aug 2, 2026 · source did not state this
Market recognition: no public information
www.mava.app · checked Aug 14, 2026 · source did not state this