agent · customer service

Lyro

www.getlyro.aievidence retrieved Aug 1, 2026 – Sep 10, 2026view as JSON all customer service entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

24 fields evidenced · 31 with no public information. Every value below links to the document it came from and the date we checked it.

7 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

7 of the evidenced values quote wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents and vendors that state SOC 2 AI agents that support the Model Context Protocol AI agents and vendors that state GDPR compliance AI agents and vendors that state SOC 2 Type II AI agents and vendors that state CCPA compliance AI agents that publish an uptime SLA AI agents priced on outcomes, not tokens or seats

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

unscored

Are scope, spend, and authority enforced while the agent runs?

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Counts Regulatory alignment and Compliance certifications, each cited below.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Insurance carriers: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Coverage limits: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Indemnification: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Liability cap: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Audit trail: The platform maintains complete logs of agent activity for review.
“complete audit logs”
www.getlyro.ai · checked Sep 10, 2026
Tamper-evident log: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Explainability: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Runtime governance: Operators can restrict what an agent can say or do and set when a human teammate takes over during runtime.
“Set the limits Choose what each agent do, what it can say, and when a teammate takes over.”
www.getlyro.ai · checked Sep 10, 2026
Permission scopes: Access to agent configuration and data is controlled via role-based permissions.
“role-based access”
www.getlyro.ai · checked Sep 10, 2026
Compliance certifications: not yet interpreted
“SOC 2 Type 2 CCPA CPRA AI Pact GDPR EU-US DPF”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.getlyro.ai · checked Aug 1, 2026
Regulatory alignment: not yet interpreted
“SOC 2 Type 2 CCPA CPRA AI Pact GDPR EU-US DPF”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.getlyro.ai · checked Aug 1, 2026
Outcome-based pricing: Billing is tied to completed resolutions rather than a fixed per-seat subscription.
“Pay for completed work rather than for adding another seat to the bill.”
www.getlyro.ai · checked Sep 10, 2026
Settlement mechanism: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Dispute process: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
SLA terms: Uptime is backed by a formal service-level agreement.
“99.9% uptime, backed by an SLA.”
www.getlyro.ai · checked Sep 10, 2026
Evaluation coverage: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this

Agency

Autonomy level: Lyro can be configured per-agent to either act autonomously or hand off to a human reviewer.
“either sends it autonomously or queues it for a human — your call, per agent.”
www.getlyro.ai · checked Sep 10, 2026
Human oversight: no public information
www.getlyro.ai · checked Aug 1, 2026 · source did not state this
Goal complexity: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Action space: Agents can take concrete actions such as checking order status, updating support tickets, and running cross-tool workflows.
“Check orders, update tickets, and run workflows across the tools you already use.”
www.getlyro.ai · checked Sep 10, 2026
Operating environment: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Initiative: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this

Safety

Safety evaluations: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Red teaming: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Safety policy: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Usage restrictions: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Model or system card: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Incident reporting: The vendor publishes a public status page reporting incidents.
“every incident is on a public status page you can check yourself.”
www.getlyro.ai · checked Sep 10, 2026
Third-party evaluations: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Data handling: not yet interpreted
“SOC 2 Type 2 CCPA CPRA AI Pact GDPR EU-US DPF”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.getlyro.ai · checked Aug 1, 2026

Practicality

Pricing model: Lyro is priced on usage (per resolved conversation) rather than by team/seat size.
“You pay for the work it completes, so costs scale with usage rather than team size.”
www.getlyro.ai · checked Sep 10, 2026
Price point: Introductory pricing starts around $0.20 per conversation resolved.
“Start from ~$0.20 for each conversation Lyro resolves.”
www.getlyro.ai · checked Sep 10, 2026
Availability: Lyro advertises 99.9% uptime backed by a service-level agreement, with a public status page for incidents.
“99.9% uptime, backed by an SLA.”
www.getlyro.ai · checked Sep 10, 2026
Deployment options: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Integrations: not yet interpreted
“Natively integrate the AI agent with the helpdesk you already use.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.getlyro.ai · checked Aug 1, 2026
Supported regions: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Support model: not yet interpreted
“Get a priority support over private Slack channel”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.getlyro.ai · checked Aug 1, 2026

Foundation models

Base models: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Model provider: Lyro is not tied to a single proprietary model; customers can supply their own underlying model.
“Bring your own model”
www.getlyro.ai · checked Sep 10, 2026
Model swappable: Users are not locked into one underlying AI model and can switch models used by the agent.
“Swap models, swap channels. Nothing’s locked in.”
www.getlyro.ai · checked Sep 10, 2026
Open weights: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Fine-tuning: not yet interpreted
“Coach Lyro to follow your processes and standards”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.getlyro.ai · checked Aug 1, 2026
Context window: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this

Ecosystem

Protocols supported: Lyro exposes itself as an MCP server, making it configurable from MCP-compatible AI development tools.
“Lyro is an MCP server.”
www.getlyro.ai · checked Sep 10, 2026
Tool use: Lyro can act autonomously on connected tools, integrating with over 1,000 third-party services such as Stripe, Linear, and Salesforce.
“1,000+ tools your agent can work with”
www.getlyro.ai · checked Sep 10, 2026
Multi-agent: Customers can run multiple distinct Lyro agents concurrently for different functions such as support, sales, and onboarding.
“Run support, sales, onboarding, and other customer work side by side.”
www.getlyro.ai · checked Sep 10, 2026
API access: Lyro agents can be accessed and controlled through a REST API.
“Every agent on Lyro is callable via REST.”
www.getlyro.ai · checked Sep 10, 2026
Open source: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Marketplace presence: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this

Impact

User base: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Deployment scale: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Target sectors: not yet interpreted
“AI Customer Experience Agent - Reliable, Trustworthy, Human Get the free AI in ecommerce report Featured in MSN, Investing.com, and Business Insider.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.getlyro.ai · checked Aug 1, 2026
High-risk domains: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this
Documented incidents: no public information
www.getlyro.ai · checked Sep 10, 2026 · source did not state this