agent · customer service

KapaAI

www.kapa.aievidence retrieved Aug 7, 2026 – Aug 13, 2026view as JSON all customer service entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

14 fields evidenced · 45 with no public information. Every value below links to the document it came from and the date we checked it.

14 of them are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

2 of those are flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated them yet.

14 of the evidenced values quote wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents and vendors that state SOC 2 AI agents that support the Model Context Protocol AI agents and vendors that state GDPR compliance AI agents and vendors that state SOC 2 Type II AI agents that state scoped or role-based permissions

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): permission_scopes. Automated score; capped at 2 pending review.

Counts Permission scopes, each cited below.

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Counts Compliance certifications and Regulatory alignment, each cited below.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Own liability cover: no public information
www.kapa.ai · checked Aug 13, 2026 · source did not state this
Insurance carriers: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Coverage limits: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Indemnification: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Liability cap: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Audit trail: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Tamper-evident log: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Explainability: not yet interpreted
“Kapa grounds every response in your sources, cites where answers come from, and flags uncertainty when the documentation is missing or conflicting.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Runtime governance: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Permission scopes: not yet interpreted
“SSO & RBAC Single sign-on and role-based access control.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Compliance certifications: not yet interpreted
“SOC 2 Type II & GDPR compliant”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Regulatory alignment: not yet interpreted
“Compliant with EU data privacy regulations.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Outcome-based pricing: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Settlement mechanism: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Asset custody: no public information
www.kapa.ai · checked Aug 13, 2026 · source did not state this
Dispute process: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
SLA terms: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Evaluation coverage: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Self-reported performance: no public information
www.kapa.ai · checked Aug 13, 2026 · source did not state this

Agency

Autonomy level: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Human oversight: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Goal complexity: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Action space: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Operating environment: not yet interpreted
“Websites Agents (MCP) Support forms API/SDK Chat platforms Grafana Docs AI Ask anything...”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Initiative: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this

Safety

Safety evaluations: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Red teaming: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Safety policy: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Usage restrictions: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Model or system card: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Incident reporting: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Third-party evaluations: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
www.kapa.ai · checked Aug 7, 2026
Data handling: not yet interpreted
“Zero Data Retention & PII Masking Detect and mask sensitive data before processing.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026

Practicality

Pricing model: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Price point: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Availability: not yet interpreted
“Try Kapa with your technical content Test and evaluate Kapa for free Go live in less than 7 days”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Deployment options: not yet interpreted
“Websites Agents (MCP) Support forms API/SDK Chat platforms Grafana Docs AI Ask anything...”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Integrations: not yet interpreted
“Website crawl Confluence Slack Jira Salesforce GitHub Code PDF Documentation Zendesk YouTube Google Drive Notion Linear Discord Intercom OpenAPI S3 Bucket”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Supported regions: not yet interpreted
“Compliant with EU data privacy regulations.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Support model: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this

Foundation models

Base models: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Model provider: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Model swappable: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Open weights: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Fine-tuning: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Context window: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this

Ecosystem

Protocols supported: not yet interpreted
“Agents (MCP)”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Tool use: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Multi-agent: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
API access: not yet interpreted
“build your own on Kapa's API in minutes”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Open source: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Marketplace presence: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this

Impact

User base: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
www.kapa.ai · checked Aug 7, 2026
Deployment scale: not yet interpreted
“Kapa has answered 32,014,948 technical queries, saving support, product and engineering teams 2,667,912 hours.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
Target sectors: not yet interpreted
“Solutions Built for technical companies From silicon to SaaS, it's already answering millions of questions in production.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 17, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
www.kapa.ai · checked Aug 7, 2026
High-risk domains: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Documented incidents: no public information
www.kapa.ai · checked Aug 7, 2026 · source did not state this
Market recognition: no public information
www.kapa.ai · checked Aug 13, 2026 · source did not state this