agent · ai-customer-support-agents
Intercom
24 fields evidenced · 31 with no public information. Every value below links to the document it came from and the date we checked it.
Trust gap
How this is scoredRuntime governance
1/3
Are scope, spend, and authority enforced while the agent runs?
Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.
How this gap gets closed →Audit trail
2/3
Is there a tamper-evident record of what it actually did?
Scored from 2 evidenced field(s): audit_trail, explainability. Automated score; capped at 2 pending review.
Compliance
2/3
Are compliance obligations attached per engagement?
Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.
Outcome settlement
1/3
Does payment depend on a verified result?
Scored from 1 evidenced field(s): outcome_based_pricing. Automated score; capped at 2 pending review.
How this gap gets closed →Insurance & indemnity
unscored
Can the deployment be insured, and is the customer indemnified?
Assurance
- Insurance available
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Insurance carriers
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Coverage limits
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Indemnification
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Liability cap
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Audit trail
- Always-on QA Monitor every AI and human conversation in real time, with AI-powered scoring against your custom standards and instant alerts the moment quality drops.
“Always-on QA Monitor every AI and human conversation in real time, with AI-powered scoring against your custom standards and instant alerts the moment quality drops.”
intercom.com · checked Aug 1, 2026 - Tamper-evident log
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Explainability
- Always-on QA Monitor every AI and human conversation in real time, with AI-powered scoring against your custom standards and instant alerts the moment quality drops.
“Always-on QA Monitor every AI and human conversation in real time, with AI-powered scoring against your custom standards and instant alerts the moment quality drops.”
intercom.com · checked Aug 1, 2026 - Runtime governance
- No code automations Build powerful automations to route conversations, manage SLAs, and configure escalation triggers, without any engineering support.
“No code automations Build powerful automations to route conversations, manage SLAs, and configure escalation triggers, without any engineering support.”
intercom.com · checked Aug 1, 2026 - Permission scopes
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Compliance certifications
- Fin is built for security, reliability, and transparency, meeting leading compliance standards.
“Fin is built for security, reliability, and transparency, meeting leading compliance standards.”
intercom.com · checked Aug 1, 2026 - Regulatory alignment
- Fin is built for security, reliability, and transparency, meeting leading compliance standards.
“Fin is built for security, reliability, and transparency, meeting leading compliance standards.”
intercom.com · checked Aug 1, 2026 - Outcome-based pricing
- $19 Per Seat/Mo + $0.99 Per Outcome
“$19 Per Seat/Mo + $0.99 Per Outcome”
intercom.com · checked Aug 1, 2026 - Settlement mechanism
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Dispute process
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- SLA terms
- No code automations Build powerful automations to route conversations, manage SLAs, and configure escalation triggers, without any engineering support.
“No code automations Build powerful automations to route conversations, manage SLAs, and configure escalation triggers, without any engineering support.”
intercom.com · checked Aug 1, 2026 - Evaluation coverage
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
Agency
- Autonomy level
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Human oversight
- Fin is a world-class AI Agent trusted by many of the most forward-thinking businesses in the world, including Anthropic , Clay , Lightspeed , Rocket Money , Gamma , and many more .
“Fin is a world-class AI Agent trusted by many of the most forward-thinking businesses in the world, including Anthropic , Clay , Lightspeed , Rocket Money , Gamma , and many more .”
intercom.com · checked Aug 1, 2026 - Goal complexity
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Action space
- Copilot Give every agent an AI assistant that pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies, so your team resolves more queries, faster.
“Copilot Give every agent an AI assistant that pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies, so your team resolves more queries, faster.”
intercom.com · checked Aug 1, 2026 - Operating environment
- Intercom is the only helpdesk with a natively integrated AI Agent , Fin , meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
“Intercom is the only helpdesk with a natively integrated AI Agent , Fin , meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.”
intercom.com · checked Aug 1, 2026 - Initiative
- Fin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better.
“Fin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better.”
intercom.com · checked Aug 1, 2026
Safety
- Safety evaluations
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Red teaming
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Safety policy
- Fin is built for security, reliability, and transparency, meeting leading compliance standards.
“Fin is built for security, reliability, and transparency, meeting leading compliance standards.”
intercom.com · checked Aug 1, 2026 - Usage restrictions
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Model or system card
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Incident reporting
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Third-party evaluations
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Data handling
- Fin is built for security, reliability, and transparency, meeting leading compliance standards.
“Fin is built for security, reliability, and transparency, meeting leading compliance standards.”
intercom.com · checked Aug 1, 2026
Practicality
- Pricing model
- $19 Per Seat/Mo + $0.99 Per Outcome
“$19 Per Seat/Mo + $0.99 Per Outcome”
intercom.com · checked Aug 1, 2026 - Price point
- $19 Per Seat/Mo + $0.99 Per Outcome
“$19 Per Seat/Mo + $0.99 Per Outcome”
intercom.com · checked Aug 1, 2026 - Availability
- Start free trial
“Start free trial”
intercom.com · checked Aug 1, 2026 - Deployment options
- Intercom with Fin Combine Intercom with Fin for a single, fully integrated customer service platform.
“Intercom with Fin Combine Intercom with Fin for a single, fully integrated customer service platform.”
intercom.com · checked Aug 1, 2026 - Integrations
- Connect Intercom to over 350 integrations out of the box, including Salesforce, Stripe, and Jira, with powerful, flexible APIs for everything else, all quick to set up and easy to maintain.
“Connect Intercom to over 350 integrations out of the box, including Salesforce, Stripe, and Jira, with powerful, flexible APIs for everything else, all quick to set up and easy to maintain.”
intercom.com · checked Aug 1, 2026 - Supported regions
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Support model
- Fin's Success and Services teams give you direct access to the experts behind the product, so you can launch and scale with confidence.
“Fin's Success and Services teams give you direct access to the experts behind the product, so you can launch and scale with confidence.”
intercom.com · checked Aug 1, 2026
Foundation models
- Base models
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Model provider
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Model swappable
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Open weights
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Fine-tuning
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Context window
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
Ecosystem
- Protocols supported
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Tool use
- Copilot Give every agent an AI assistant that pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies, so your team resolves more queries, faster.
“Copilot Give every agent an AI assistant that pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies, so your team resolves more queries, faster.”
intercom.com · checked Aug 1, 2026 - Multi-agent
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- API access
- with powerful, flexible APIs for everything else, all quick to set up and easy to maintain.
“with powerful, flexible APIs for everything else, all quick to set up and easy to maintain.”
intercom.com · checked Aug 1, 2026 - Open source
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Marketplace presence
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
Impact
- User base
- Trusted by 30,000 + leading brands
“Trusted by 30,000 + leading brands”
intercom.com · checked Aug 1, 2026 - Deployment scale
- Trusted by 30,000 + leading brands
“Trusted by 30,000 + leading brands”
intercom.com · checked Aug 1, 2026 - Target sectors
- including Anthropic , Clay , Lightspeed , Rocket Money , Gamma , and many more .
“including Anthropic , Clay , Lightspeed , Rocket Money , Gamma , and many more .”
intercom.com · checked Aug 1, 2026 - High-risk domains
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this
- Documented incidents
- no public informationintercom.com · checked Aug 1, 2026 · source did not state this