agent · ai-customer-support-agents

Intercom

intercom.comevidence retrieved Aug 8, 2026 – Sep 16, 2026view as JSON all ai-customer-support-agents entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

16 fields evidenced · 39 with no public information. Every value below links to the document it came from and the date we checked it.

2 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

Also appears in

AI agents that support the Model Context Protocol AI agents priced on outcomes, not tokens or seats

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

Counts Runtime governance, each cited below.

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

unscored

Are compliance obligations attached per engagement?

Outcome settlement

1/3 auto

Does payment depend on a verified result?

Scored from 1 evidenced field(s): outcome_based_pricing. Automated score; capped at 2 pending review.

Counts Outcome-based pricing, each cited below.

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Insurance carriers: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Coverage limits: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Indemnification: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Liability cap: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Audit trail: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Tamper-evident log: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Explainability: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Runtime governance: set spending limits so costs never exceed your budget
“Pay only for what you use and set spending limits so costs never exceed your budget.”
intercom.com · checked Aug 8, 2026
Permission scopes: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Compliance certifications: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Regulatory alignment: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Outcome-based pricing: Outcome-based pricing
“Outcome-based pricing you control. Pay only for what you use and set spending limits so costs never exceed your budget.”
intercom.com · checked Aug 8, 2026
Settlement mechanism: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Dispute process: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
SLA terms: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Evaluation coverage: no public information
intercom.com · checked Aug 8, 2026 · source did not state this

Agency

Autonomy level: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Human oversight: not yet interpreted
“Fin and your team work from the same inbox and customer record, making it easy to collaborate, hand off conversations, and deliver a consistent customer experience.”
intercom.com · checked Aug 8, 2026
Goal complexity: multi-step
“Use AI-driven Simulations to test fully simulated customer conversations from start to finish, so you can confidently resolve increasingly complex, multi-step queries before going live.”
intercom.com · checked Aug 8, 2026
Action space: takes action through APIs or MCP
“Fin pulls in customer data and takes action through APIs or MCP.”
intercom.com · checked Aug 8, 2026
Operating environment: phone, email, chat, Slack
“Deploy Fin across phone, email, chat, Slack, and more so every customer receives accurate, personalized responses, wherever they reach out.”
intercom.com · checked Aug 8, 2026
Initiative: not yet interpreted
“Fin is the highest-performing AI agent Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.”
intercom.com · checked Aug 8, 2026

Safety

Safety evaluations: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Red teaming: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Safety policy: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Usage restrictions: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Model or system card: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Incident reporting: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Third-party evaluations: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Data handling: no public information
intercom.com · checked Aug 8, 2026 · source did not state this

Practicality

Pricing model: Outcome-based pricing
“Outcome-based pricing you control. Pay only for what you use and set spending limits so costs never exceed your budget.”
intercom.com · checked Aug 8, 2026
Price point: $19 per seat per month plus $0.99 per resolved outcome
“$19 Per Seat/Mo + $0.99 Per Outcome”
intercom.com · checked Sep 16, 2026
Availability: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Deployment options: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Integrations: Slack, Shopify, and Github
“Connect Intercom and Fin to the tools you already use, like Slack, Shopify, and Github”
intercom.com · checked Aug 8, 2026
Supported regions: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Support model: no public information
intercom.com · checked Aug 8, 2026 · source did not state this

Foundation models

Base models: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Model provider: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Model swappable: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Open weights: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Fine-tuning: train Fin on your processes and policies
“Start with the knowledge you already have, then train Fin on your processes and policies.”
intercom.com · checked Aug 8, 2026
Context window: no public information
intercom.com · checked Aug 8, 2026 · source did not state this

Ecosystem

Protocols supported: APIs or MCP
“Fin pulls in customer data and takes action through APIs or MCP.”
intercom.com · checked Aug 8, 2026
Tool use: takes action through APIs or MCP
“Fin pulls in customer data and takes action through APIs or MCP.”
intercom.com · checked Aug 8, 2026
Multi-agent: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
API access: APIs
“Fin pulls in customer data and takes action through APIs or MCP.”
intercom.com · checked Aug 8, 2026
Open source: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Marketplace presence: no public information
intercom.com · checked Aug 8, 2026 · source did not state this

Impact

User base: Approximately 30,000 business customers, per the vendor's own count
“Trusted by 30,000+ leading brands”
intercom.com · checked Sep 16, 2026
Deployment scale: across 12,000+ customers
“Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.”
intercom.com · checked Aug 8, 2026
Target sectors: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
High-risk domains: no public information
intercom.com · checked Aug 8, 2026 · source did not state this
Documented incidents: no public information
intercom.com · checked Aug 8, 2026 · source did not state this