agent · ai-customer-support-agents

Intercom Fin

fin.aievidence retrieved Aug 1, 2026 – Aug 18, 2026view as JSON all ai-customer-support-agents entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

27 fields evidenced · 28 with no public information. Every value below links to the document it came from and the date we checked it.

27 of them are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

1 of those is flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated it yet.

Also appears in

AI agents and vendors that state SOC 2 AI agents that support the Model Context Protocol AI agents and vendors that state HIPAA compliance AI agents and vendors that state ISO 27001 AI agents that publish an uptime SLA AI agents priced on outcomes, not tokens or seats

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

2/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 2 evidenced field(s): runtime_governance, permission_scopes. Automated score; capped at 2 pending review.

Counts Runtime governance and Permission scopes, each cited below.

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Counts Compliance certifications and Regulatory alignment, each cited below.

Outcome settlement

1/3 auto

Does payment depend on a verified result?

Scored from 1 evidenced field(s): outcome_based_pricing. Automated score; capped at 2 pending review.

Counts Outcome-based pricing, each cited below.

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Explainability: not yet interpreted
“Fin empowers you to measure and monitor everything happening within your customer experience and operations, and get alerted to the things you care about most. You get AI powered Insights and QA products , proactively showing you dominant and emergent trends and topics in your customer experience, as well as one-click recommendations to set live and immediately improve Fin's performance.”
fin.ai · checked Aug 1, 2026
Runtime governance: not yet interpreted
“Control is built in with configurable alerts, limits, and real time reporting.”
fin.ai · checked Aug 1, 2026
Permission scopes: not yet interpreted
“Fin is built to put you in control. Fin is the only Agent you can fully manage yourself, configuring tone, behavior, knowledge and more, all without needing any engineering resources.”
fin.ai · checked Aug 18, 2026
Compliance certifications: not yet interpreted
“Fin has the reliability global enterprises depend on, and the certs you expect: SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”
fin.ai · checked Aug 1, 2026
Regulatory alignment: not yet interpreted
“Fin has the reliability global enterprises depend on, and the certs you expect: SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”
fin.ai · checked Aug 1, 2026
Outcome-based pricing: not yet interpreted
“Fin invented and championed outcome based pricing We believe that you should only pay for Fin when it delivers value. We were first to introduce outcome based pricing to the market, and championed it ever since.”
fin.ai · checked Aug 1, 2026
Settlement mechanism: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
SLA terms: not yet interpreted
“Fin is architected for continuous uptime, with redundancy across regions and backed by a 99.8% SLA.”
fin.ai · checked Aug 1, 2026
Evaluation coverage: no public information
fin.ai · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Human oversight: not yet interpreted
“Fin hands off to your human team effortlessly, maintaining full customer context no matter which helpdesk you use.”
fin.ai · checked Aug 1, 2026
Goal complexity: not yet interpreted
“Fin resolves incredibly complex queries for our thousands of customers, reading and writing to complicated 3rd party systems, and does so with ease.”
fin.ai · checked Aug 1, 2026
Action space: not yet interpreted
“Fin updates accounts, processes payments and refunds, troubleshoots technical issues, and much more.”
fin.ai · checked Aug 1, 2026
Operating environment: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Initiative: not yet interpreted
“Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes. Operator spots problems, finds opportunities to improve, and acts on them, for example tuning Fin, keeping your knowledge current, and scaling automation as your business changes.”
fin.ai · checked Aug 1, 2026

Safety

Safety evaluations: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Usage restrictions: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Data handling: not yet interpreted
“supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.”
fin.ai · checked Aug 1, 2026

Practicality

Pricing model: not yet interpreted
“Fin invented and championed outcome based pricing We believe that you should only pay for Fin when it delivers value. We were first to introduce outcome based pricing to the market, and championed it ever since.”
fin.ai · checked Aug 1, 2026
Price point: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Availability: not yet interpreted
“Start free trial View demo”
fin.ai · checked Aug 1, 2026
Deployment options: not yet interpreted
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Hubspot , Freshdesk , and many other helpdesks .”
fin.ai · checked Aug 1, 2026
Integrations: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
fin.ai · checked Aug 1, 2026
Supported regions: not yet interpreted
“supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.”
fin.ai · checked Aug 1, 2026
Support model: no public information
fin.ai · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: not yet interpreted
“Fin runs on Apex 1.0 and Apex Flash, models that are custom trained on billions of customer experience interactions.”
fin.ai · checked Aug 1, 2026
Model provider: not yet interpreted
“Fin runs on Apex 1.0 and Apex Flash, models that are custom trained on billions of customer experience interactions.”
fin.ai · checked Aug 1, 2026
Model swappable: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Open weights: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Fine-tuning: not yet interpreted
“Fin is built to put you in control. Fin is the only Agent you can fully manage yourself, configuring tone, behavior, knowledge and more, all without needing any engineering resources.”
fin.ai · checked Aug 18, 2026
Context window: no public information
fin.ai · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: not yet interpreted
“Fin connects to all your systems , pulling in customer data, personalising responses, and taking actions via API, Data Connectors, or MCP.”
fin.ai · checked Aug 1, 2026
Tool use: not yet interpreted
“Fin connects to all your systems , pulling in customer data, personalising responses, and taking actions via API, Data Connectors, or MCP. Extend Fin with custom actions, workflows, and integrations through a fully documented API platform .”
fin.ai · checked Aug 1, 2026
Multi-agent: not yet interpreted
“Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.”
fin.ai · checked Aug 1, 2026
API access: not yet interpreted
“Extend Fin with custom actions, workflows, and integrations through a fully documented API platform .”
fin.ai · checked Aug 1, 2026
Open source: no public information
fin.ai · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
fin.ai · checked Aug 1, 2026 · source did not state this

Impact

User base: not yet interpreted
“Fin is used by over 12,000 of the world's most forward-looking brands”
fin.ai · checked Aug 1, 2026
Deployment scale: not yet interpreted
“Currently at 2 million weekly resolutions and growing fast”
fin.ai · checked Aug 1, 2026
Target sectors: not yet interpreted
“Our customers include Anthropic , Clay , Lightspeed , Rocket Money , Gamma and many more. Fin works for customers across many verticals including Software and Technology, Retail and eCommerce, Gaming, and in heavily regulated industries like Financial Services, and large Enterprise businesses.”
fin.ai · checked Aug 1, 2026
High-risk domains: not yet interpreted
“Fin works for customers across many verticals including Software and Technology, Retail and eCommerce, Gaming, and in heavily regulated industries like Financial Services, and large Enterprise businesses.”
fin.ai · checked Aug 1, 2026
Documented incidents: no public information
fin.ai · checked Aug 1, 2026 · source did not state this