agent · ai-customer-support-agents

Hiver

hiverhq.comevidence retrieved Aug 7, 2026 – Aug 18, 2026view as JSON all ai-customer-support-agents entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

24 fields evidenced · 31 with no public information. Every value below links to the document it came from and the date we checked it.

8 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

1 of the evidenced values quotes wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents that support the Model Context Protocol AI agents that state a human-in-the-loop control

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

Counts Runtime governance, each cited below.

Audit trail

1/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.

Counts Audit trail, each cited below.

Compliance

1/3 auto

Are compliance obligations attached per engagement?

Scored from 1 evidenced field(s): compliance_certs. Automated score; capped at 2 pending review.

Counts Compliance certifications, each cited below.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Insurance carriers: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Coverage limits: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Indemnification: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Liability cap: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Audit trail: See every conversation AI works through and every action it takes across your systems.
“Observability See every conversation AI works through and every action it takes across your systems.”
hiverhq.com · checked Aug 7, 2026
Tamper-evident log: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Explainability: grades every response against the quality standards you set, coaching agents in real time and surfacing where the team needs to improve.
“AI QA grades every response against the quality standards you set, coaching agents in real time and surfacing where the team needs to improve.”
hiverhq.com · checked Aug 7, 2026
Runtime governance: Decide when AI steps in, when it should hand off and set the bar for what needs human review.
“Guardrails Decide when AI steps in, when it should hand off and set the bar for what needs human review.”
hiverhq.com · checked Aug 7, 2026
Permission scopes: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Compliance certifications: not yet interpreted
“Enterprise-grade AI infrastructure with built-in, security, privacy, and compliance.”
hiverhq.com · checked Aug 7, 2026
Regulatory alignment: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Outcome-based pricing: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Settlement mechanism: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Dispute process: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
SLA terms: not yet interpreted
“100% SLA score”
hiverhq.com · checked Aug 7, 2026
Evaluation coverage: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this

Agency

Autonomy level: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Human oversight: Decide when AI steps in, when it should hand off and set the bar for what needs human review.
“Guardrails Decide when AI steps in, when it should hand off and set the bar for what needs human review.”
hiverhq.com · checked Aug 7, 2026
Goal complexity: Resolve complex multi-step requests with AI Agents.
“AI Agents Resolve complex multi-step requests with AI Agents.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 2, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
hiverhq.com · checked Aug 7, 2026
Action space: take action across every system your team relies on.
“AI Agents take action across every system your team relies on.”
hiverhq.com · checked Aug 7, 2026
Operating environment: If your team can see it in a browser, our agent can too.
“AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all. If your team can see it in a browser, our agent can too.”
hiverhq.com · checked Aug 7, 2026
Initiative: take over manual steps like fetching CRM data and replying.
“AI Agents take over manual steps like fetching CRM data and replying.”
hiverhq.com · checked Aug 7, 2026

Safety

Safety evaluations: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Red teaming: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Safety policy: not yet interpreted
“Explore our trust center”
hiverhq.com · checked Aug 7, 2026
Usage restrictions: not yet interpreted
“By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy”
hiverhq.com · checked Aug 7, 2026
Model or system card: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Incident reporting: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Third-party evaluations: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Data handling: not yet interpreted
“By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy”
hiverhq.com · checked Aug 7, 2026

Practicality

Pricing model: 7-day free trial, no credit card needed (no longer described as an unlimited free plan)
“Enjoy your 7-day free trial of Hiver”
hiverhq.com · checked Aug 18, 2026
Price point: 7-day free trial, no credit card needed (no longer described as an unlimited free plan)
“Enjoy your 7-day free trial of Hiver”
hiverhq.com · checked Aug 18, 2026
Availability: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Deployment options: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Integrations: not yet interpreted
“Connect Salesforce, Shopify, NetSuite, and 1,000+ tools with Hiver.”
hiverhq.com · checked Aug 7, 2026
Supported regions: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Support model: responsive and genuinely proactive
“We found Hiver’s support to be responsive and genuinely proactive”
hiverhq.com · checked Aug 7, 2026

Foundation models

Base models: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Model provider: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Model swappable: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Open weights: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Fine-tuning: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Context window: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this

Ecosystem

Protocols supported: MCP, and API.
“Connect Salesforce, Shopify, NetSuite, and 10,000+ tools through native connectors, MCP, and API.”
hiverhq.com · checked Aug 7, 2026
Tool use: take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all.
“AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all.”
hiverhq.com · checked Aug 7, 2026
Multi-agent: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
API access: API.
“Connect Salesforce, Shopify, NetSuite, and 10,000+ tools through native connectors, MCP, and API.”
hiverhq.com · checked Aug 7, 2026
Open source: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
Marketplace presence: not yet interpreted
“Add Hiver’s extension to your Gmail from the Chrome Webstore”
hiverhq.com · checked Aug 7, 2026

Impact

User base: 10,000+ teams
“Trusted by 10,000+ teams”
hiverhq.com · checked Aug 7, 2026
Deployment scale: not yet interpreted
“Trusted by 10,000+ teams for complex, high-stakes support Millions of complex requests resolved till date 484,070,281”
hiverhq.com · checked Aug 7, 2026
Target sectors: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this
High-risk domains: high-stakes support
“Trusted by 10,000+ teams for complex, high-stakes support”
hiverhq.com · checked Aug 7, 2026
Documented incidents: no public information
hiverhq.com · checked Aug 7, 2026 · source did not state this