agent · ai-customer-support-agents

Hiver

hiverhq.comupdated Aug 1, 2026view as JSON all ai-customer-support-agents entries 44 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

24 fields evidenced · 31 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

These scores are automated. They measure how many fields this entry answers with a citation — not what those answers say. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): runtime_governance. Automated score; capped at 2 pending review.

Audit trail

1/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.

Compliance

1/3 auto

Are compliance obligations attached per engagement?

Scored from 1 evidenced field(s): compliance_certs. Automated score; capped at 2 pending review.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Audit trail: Observability See every conversation AI works through and every action it takes across your systems.
“Observability See every conversation AI works through and every action it takes across your systems.”
hiverhq.com · checked Aug 1, 2026
Tamper-evident log: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Explainability: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Runtime governance: Guardrails Decide when AI steps in, when it should hand off and set the bar for what needs human review.
“Guardrails Decide when AI steps in, when it should hand off and set the bar for what needs human review.”
hiverhq.com · checked Aug 1, 2026
Permission scopes: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Compliance certifications: Enterprise-grade AI infrastructure with built-in, security, privacy, and compliance.
“Enterprise-grade AI infrastructure with built-in, security, privacy, and compliance.”
hiverhq.com · checked Aug 1, 2026
Regulatory alignment: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Outcome-based pricing: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
SLA terms: Set ownership, status, and SLA for every email
“Set ownership, status, and SLA for every email”
hiverhq.com · checked Aug 1, 2026
Evaluation coverage: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Human oversight: Guardrails Decide when AI steps in, when it should hand off and set the bar for what needs human review.
“Guardrails Decide when AI steps in, when it should hand off and set the bar for what needs human review.”
hiverhq.com · checked Aug 1, 2026
Goal complexity: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Action space: AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all. If your team can see it in a browser, our agent can too.
“AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all. If your team can see it in a browser, our agent can too.”
hiverhq.com · checked Aug 1, 2026
Operating environment: Hiver turns every support, sales, order, and finance request into a ticket with an owner, a status, and an SLA. All of it inside the inbox your team already knows.
“Hiver turns every support, sales, order, and finance request into a ticket with an owner, a status, and an SLA. All of it inside the inbox your team already knows.”
hiverhq.com · checked Aug 1, 2026
Initiative: AI Agents take over manual steps like fetching CRM data and replying.
“AI Agents take over manual steps like fetching CRM data and replying.”
hiverhq.com · checked Aug 1, 2026

Safety

Safety evaluations: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Safety policy: Explore our trust center
“Explore our trust center”
hiverhq.com · checked Aug 1, 2026
Usage restrictions: By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
“By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy”
hiverhq.com · checked Aug 1, 2026
Model or system card: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Data handling: By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
“By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy”
hiverhq.com · checked Aug 1, 2026

Practicality

Pricing model: Unlimited users on the Free plan ✦ No credit card needed
“Unlimited users on the Free plan ✦ No credit card needed”
hiverhq.com · checked Aug 1, 2026
Price point: Unlimited users on the Free plan ✦ No credit card needed
“Unlimited users on the Free plan ✦ No credit card needed”
hiverhq.com · checked Aug 1, 2026
Availability: Start free trial
“Start free trial”
hiverhq.com · checked Aug 1, 2026
Deployment options: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Integrations: Connect Salesforce, Shopify, NetSuite, and 1,000+ tools through native connectors, MCP, and API.
“Connect Salesforce, Shopify, NetSuite, and 1,000+ tools through native connectors, MCP, and API.”
hiverhq.com · checked Aug 1, 2026
Supported regions: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Support model: We found Hiver’s support to be responsive and genuinely proactive
“We found Hiver’s support to be responsive and genuinely proactive”
hiverhq.com · checked Aug 1, 2026

Foundation models

Base models: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Model provider: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Open weights: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Context window: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: Connect Salesforce, Shopify, NetSuite, and 1,000+ tools through native connectors, MCP, and API.
“Connect Salesforce, Shopify, NetSuite, and 1,000+ tools through native connectors, MCP, and API.”
hiverhq.com · checked Aug 1, 2026
Tool use: AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all. If your team can see it in a browser, our agent can too.
“AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all. If your team can see it in a browser, our agent can too.”
hiverhq.com · checked Aug 1, 2026
Multi-agent: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
API access: Connect Salesforce, Shopify, NetSuite, and 1,000+ tools through native connectors, MCP, and API.
“Connect Salesforce, Shopify, NetSuite, and 1,000+ tools through native connectors, MCP, and API.”
hiverhq.com · checked Aug 1, 2026
Open source: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this
Marketplace presence: Add Hiver’s extension to your Gmail from the Chrome Webstore
“Add Hiver’s extension to your Gmail from the Chrome Webstore”
hiverhq.com · checked Aug 1, 2026

Impact

User base: Trusted by 10,000+ teams
“Trusted by 10,000+ teams”
hiverhq.com · checked Aug 1, 2026
Deployment scale: Millions of complex requests resolved till date 484,070,281
“Millions of complex requests resolved till date 484,070,281”
hiverhq.com · checked Aug 1, 2026
Target sectors: Tackle complex support across shared inboxes like support@, finance@ or sales@
“Tackle complex support across shared inboxes like support@, finance@ or sales@”
hiverhq.com · checked Aug 1, 2026
High-risk domains: Tackle complex support across shared inboxes like support@, finance@ or sales@
“Tackle complex support across shared inboxes like support@, finance@ or sales@”
hiverhq.com · checked Aug 1, 2026
Documented incidents: no public information
hiverhq.com · checked Aug 1, 2026 · source did not state this