agent · Customer Service
Gradient Labs
25 fields evidenced · 30 with no public information. Every value below links to the document it came from and the date we checked it.
Trust gap
How this is scoredRuntime governance
2/3
Are scope, spend, and authority enforced while the agent runs?
Scored from 2 evidenced field(s): runtime_governance, permission_scopes. Automated score; capped at 2 pending review.
Audit trail
1/3
Is there a tamper-evident record of what it actually did?
Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.
How this gap gets closed →Compliance
2/3
Are compliance obligations attached per engagement?
Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.
Outcome settlement
unscored
Does payment depend on a verified result?
Insurance & indemnity
unscored
Can the deployment be insured, and is the customer indemnified?
Assurance
- Insurance available
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Insurance carriers
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Coverage limits
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Indemnification
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Liability cap
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Audit trail
- Enterprise ready SSO, comprehensive audit logs, and role-based permissions that scale flexibly.
“Enterprise ready SSO, comprehensive audit logs, and role-based permissions that scale flexibly.”
gradient-labs.ai · checked Aug 1, 2026 - Tamper-evident log
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Explainability
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Runtime governance
- 20+ guardrails on every turn Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
“20+ guardrails on every turn Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.”
gradient-labs.ai · checked Aug 1, 2026 - Permission scopes
- Enterprise ready SSO, comprehensive audit logs, and role-based permissions that scale flexibly.
“Enterprise ready SSO, comprehensive audit logs, and role-based permissions that scale flexibly.”
gradient-labs.ai · checked Aug 1, 2026 - Compliance certifications
- SOC 2 certified Banking-grade data handling security with full SOC 2 type 2 certification.
“SOC 2 certified Banking-grade data handling security with full SOC 2 type 2 certification.”
gradient-labs.ai · checked Aug 1, 2026 - Regulatory alignment
- Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.
“Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.”
gradient-labs.ai · checked Aug 1, 2026 - Outcome-based pricing
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Settlement mechanism
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Dispute process
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- SLA terms
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Evaluation coverage
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
Agency
- Autonomy level
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Human oversight
- escalates to a human for sign-off
“escalates to a human for sign-off”
gradient-labs.ai · checked Aug 1, 2026 - Goal complexity
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Action space
- taking actions to resolve their issue, from freezing a lost card to tracking down a missing payment.
“taking actions to resolve their issue, from freezing a lost card to tracking down a missing payment.”
gradient-labs.ai · checked Aug 1, 2026 - Operating environment
- When a customer files a claim, the AI agent captures the details on the call, asks for any additional information needed for intake, fills out the record, and files the claim.
“When a customer files a claim, the AI agent captures the details on the call, asks for any additional information needed for intake, fills out the record, and files the claim.”
gradient-labs.ai · checked Aug 1, 2026 - Initiative
- the AI agent contacts the borrower at the time they're most likely to respond
“the AI agent contacts the borrower at the time they're most likely to respond”
gradient-labs.ai · checked Aug 1, 2026
Safety
- Safety evaluations
- 20+ guardrails on every turn Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
“20+ guardrails on every turn Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.”
gradient-labs.ai · checked Aug 1, 2026 - Red teaming
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Safety policy
- Secure & responsible AI by design
“Secure & responsible AI by design”
gradient-labs.ai · checked Aug 1, 2026 - Usage restrictions
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Model or system card
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Incident reporting
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Third-party evaluations
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Data handling
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
Practicality
- Pricing model
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Price point
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Availability
- Request a demo
“Request a demo”
gradient-labs.ai · checked Aug 1, 2026 - Deployment options
- Connect over API, upload a CSV, or start inside the tools you already use.
“Connect over API, upload a CSV, or start inside the tools you already use.”
gradient-labs.ai · checked Aug 1, 2026 - Integrations
- Works with your existing stack, from day one
“Works with your existing stack, from day one”
gradient-labs.ai · checked Aug 1, 2026 - Supported regions
- Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.
“Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.”
gradient-labs.ai · checked Aug 1, 2026 - Support model
- our AI delivery team will support you every step of the way
“our AI delivery team will support you every step of the way”
gradient-labs.ai · checked Aug 1, 2026
Foundation models
- Base models
- Multi-model AI Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.
“Multi-model AI Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.”
gradient-labs.ai · checked Aug 1, 2026 - Model provider
- Multi-model AI Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.
“Multi-model AI Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.”
gradient-labs.ai · checked Aug 1, 2026 - Model swappable
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Open weights
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Fine-tuning
- Trained on your SOPs and best human agents Learns from real conversations, not just your help centre, and executes natural-language procedures that mirror your operations.
“Trained on your SOPs and best human agents Learns from real conversations, not just your help centre, and executes natural-language procedures that mirror your operations.”
gradient-labs.ai · checked Aug 1, 2026 - Context window
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
Ecosystem
- Protocols supported
- Connect over API
“Connect over API”
gradient-labs.ai · checked Aug 1, 2026 - Tool use
- the AI agent gathers and verifies the evidence, decides the outcome, escalates to a human for sign-off, and files the chargeback with the card scheme.
“the AI agent gathers and verifies the evidence, decides the outcome, escalates to a human for sign-off, and files the chargeback with the card scheme.”
gradient-labs.ai · checked Aug 1, 2026 - Multi-agent
- Multiple specialised agents, working together
“Multiple specialised agents, working together”
gradient-labs.ai · checked Aug 1, 2026 - API access
- Connect over API
“Connect over API”
gradient-labs.ai · checked Aug 1, 2026 - Open source
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Marketplace presence
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
Impact
- User base
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Deployment scale
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this
- Target sectors
- AI-native customer operations for financial services
“AI-native customer operations for financial services”
gradient-labs.ai · checked Aug 1, 2026 - High-risk domains
- Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
“Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.”
gradient-labs.ai · checked Aug 1, 2026 - Documented incidents
- no public informationgradient-labs.ai · checked Aug 1, 2026 · source did not state this