agent · ai-customer-support-agents

Gorgias

www.gorgias.comupdated Aug 1, 2026view as JSON

9 fields evidenced · 46 with no public information. Every value below links to the document it came from and the date we checked it.

Assurance

Insurance available: no public information
www.gorgias.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
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Coverage limits: no public information
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Indemnification: no public information
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Liability cap: no public information
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Audit trail: no public information
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Tamper-evident log: no public information
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Explainability: no public information
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Runtime governance: no public information
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Permission scopes: no public information
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Compliance certifications: no public information
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Regulatory alignment: no public information
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Outcome-based pricing: no public information
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Settlement mechanism: no public information
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Dispute process: no public information
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SLA terms: no public information
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Evaluation coverage: no public information
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Agency

Autonomy level: no public information
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Human oversight: no public information
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Goal complexity: no public information
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Action space: no public information
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Operating environment: no public information
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Initiative: no public information
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Safety

Safety evaluations: no public information
www.gorgias.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
www.gorgias.com · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
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Usage restrictions: no public information
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Model or system card: no public information
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Incident reporting: no public information
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Third-party evaluations: no public information
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Data handling: no public information
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Practicality

Pricing model: no public information
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Price point: no public information
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Availability: no public information
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Deployment options: no public information
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Integrations: 300+ integrations Recharge, Klaviyo, Yotpo, and more connected out of the box
“300+ integrations Recharge, Klaviyo, Yotpo, and more connected out of the box”
www.gorgias.com · checked Aug 1, 2026
Supported regions: no public information
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Support model: no public information
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Foundation models

Base models: Built on a direct OpenAI partnership. Deeper model access. AI fine-tuned for product recommendations, order management, and brand voice.
“Built on a direct OpenAI partnership. Deeper model access. AI fine-tuned for product recommendations, order management, and brand voice.”
www.gorgias.com · checked Aug 1, 2026
Model provider: Built on a direct OpenAI partnership.
“Built on a direct OpenAI partnership.”
www.gorgias.com · checked Aug 1, 2026
Model swappable: no public information
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Open weights: no public information
www.gorgias.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: AI fine-tuned for product recommendations, order management, and brand voice.
“AI fine-tuned for product recommendations, order management, and brand voice.”
www.gorgias.com · checked Aug 1, 2026
Context window: no public information
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Ecosystem

Protocols supported: no public information
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Tool use: In-conversation actions Cancel, discount, or upsell directly inside the conversation
“In-conversation actions Cancel, discount, or upsell directly inside the conversation”
www.gorgias.com · checked Aug 1, 2026
Multi-agent: no public information
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API access: no public information
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Open source: no public information
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Marketplace presence: Built into Shopify’s DNA Shopify-invested. Orders, customers, and store data live inside Gorgias natively. One click to install.
“Built into Shopify’s DNA Shopify-invested. Orders, customers, and store data live inside Gorgias natively. One click to install.”
www.gorgias.com · checked Aug 1, 2026

Impact

User base: 17,000+ ecommerce brands powered globally
“17,000+ ecommerce brands powered globally”
www.gorgias.com · checked Aug 1, 2026
Deployment scale: 17,000+ ecommerce brands powered globally
“17,000+ ecommerce brands powered globally”
www.gorgias.com · checked Aug 1, 2026
Target sectors: The Conversational AI platform for Ecommerce
“The Conversational AI platform for Ecommerce”
www.gorgias.com · checked Aug 1, 2026
High-risk domains: no public information
www.gorgias.com · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
www.gorgias.com · checked Aug 1, 2026 · source did not state this