agent · voice ai agents

ElevenAgents

elevenlabs.ioevidence retrieved Aug 1, 2026 – Aug 18, 2026view as JSON all voice ai agents entries 48 alternatives

Reviewed12 or more fields evidenced, and scored by a human against the published rubric

23 fields evidenced · 36 with no public information. Every value below links to the document it came from and the date we checked it.

16 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

3 of those are flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated them yet.

1 of the evidenced values quotes wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents and vendors that state SOC 2 AI agents and vendors that state HIPAA compliance Self-hosted and on-premise AI agents AI agents and vendors that state ISO 27001 AI agents and vendors that state SOC 2 Type II

Trust gap

How this is scored

Runtime governance

2/3

Are scope, spend, and authority enforced while the agent runs?

The capture demonstrates a guardrail refusing an out-of-scope request at run time ("Request blocked by guardrail"). Scope is enforced in the running agent, but no configurable spend or authority limit is published, so short of 3. Matches the score carried by the duplicate entity elevenlabs-agents on the same page.

Our automated recount on Aug 28, 2026 counted enough evidenced fields for 1/3. It never reads what those fields say, so it does not overturn the score above, judged on Aug 26, 2026 — but where the two disagree it is a reason to read this dimension again. Why there are two scores

Audit trail

1/3

Is there a tamper-evident record of what it actually did?

A record exists but is conversation-level only: full transcripts, conversation history and debug logs. Nothing claims the record of agent actions is complete, tamper-evident or immutable. The stronger claim previously scored here ("All agent actions are logged and auditable") is absent from the 2026-08-18 capture and was withdrawn 2026-08-26.

How this gap gets closed →

Compliance

2/3

Are compliance obligations attached per engagement?

The page lists SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, HIPAA and PCI DSS Level 1. Self-declared: no certificate, auditor or report date is published, so short of 3.

Outcome settlement

0/3

Does payment depend on a verified result?

No public evidence found. Pricing is time-metered ("15 minutes included for free"); no term ties payment to a verified outcome.

How this gap gets closed →

Insurance & indemnity

1/3

Can the deployment be insured, and is the customer indemnified?

Conditional eligibility only, not cover in force: the vendor states it is the first agent platform eligible for AI insurance through AIUC, once certified. No carrier, policy, limits, effective date or customer indemnity is published, so this remains a trust gap.

How this gap gets closed →

Assurance

Insurance available: Conditional eligibility only, not cover in force: the vendor states it is the first agent platform eligible for AI insurance through the AIUC programme, contingent on becoming certified. No carrier, policy, limits, effective date or customer indemnity is published on the page checked.
“ElevenAgents is also the first agent platform eligible for AI insurance through AIUC, once certified.”
elevenlabs.io · checked Aug 18, 2026
Own liability cover: no public information
elevenlabs.io · checked Aug 17, 2026 · source did not state this
Insurance carriers: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Audit trail: Conversation-level records only: the vendor offers full transcripts, conversation history and debug logs. No claim that the record of agent actions is complete, tamper-evident or immutable.
“or dig deeper with full transcripts, conversation history, and debug logs.”
elevenlabs.io · checked Aug 18, 2026
Tamper-evident log: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Explainability: no public information
elevenlabs.io · checked Aug 18, 2026 · source did not state this
Runtime governance: The page demonstrates a guardrail blocking a request at run time; the agent refuses an out-of-scope financial-advice request. Scope enforcement is shown, not documented as a configurable policy.
“Request blocked by guardrail Sorry John, I'm unfortunately unable to give financial advice”
elevenlabs.io · checked Aug 18, 2026
Permission scopes: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Compliance certifications: SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, HIPAA and PCI DSS Level 1 are listed in the vendor's enterprise certifications strip; no report, auditor or certificate date is published on the page checked.
“SOC 2 Type II ISO 27001 Regional Data Residency Zero Retention Mode On-prem options ISO 42001 AIUC-1 HIPAA compliant PCI DSS Level 1”
elevenlabs.io · checked Aug 1, 2026
Regulatory alignment: not yet interpreted
“ISO 42001 AIUC-1”
elevenlabs.io · checked Aug 1, 2026
Outcome-based pricing: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Asset custody: Payment method info can be updated through third-party sources such as a bank or payment processor.
“seek to update your payment method information through third-party sources (i.e., your bank or a payment processor)”
elevenlabs.io · checked Aug 17, 2026
Dispute process: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
SLA terms: not yet interpreted
“SLA, SSO, and enterprise access controls”
elevenlabs.io · checked Aug 1, 2026
Evaluation coverage: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Self-reported performance: no public information
elevenlabs.io · checked Aug 17, 2026 · source did not state this

Agency

Autonomy level: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Human oversight: not yet interpreted
“Define guardrails, run simulations, and validate agent behavior with automated tests - before anything reaches a customer.”
elevenlabs.io · checked Aug 1, 2026
Goal complexity: not yet interpreted
“Resolve inbound support end to end, at lower cost per resolution.”
elevenlabs.io · checked Aug 1, 2026
Action space: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Operating environment: not yet interpreted
“across voice or chat”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 9, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
elevenlabs.io · checked Aug 1, 2026
Initiative: not yet interpreted
“Deploy AI Agents in Minutes, Not Months”
elevenlabs.io · checked Aug 1, 2026

Safety

Safety evaluations: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
elevenlabs.io · checked Aug 18, 2026 · source did not state this
Usage restrictions: not yet interpreted
“Sorry John, I'm unfortunately unable to give financial advice”
elevenlabs.io · checked Aug 1, 2026
Model or system card: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Data handling: not yet interpreted
“Zero Retention Mode”
elevenlabs.io · checked Aug 1, 2026

Practicality

Pricing model: not yet interpreted
“15 minutes included for free Calls and text messages Commercial License included”
elevenlabs.io · checked Aug 1, 2026
Price point: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Availability: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Deployment options: not yet interpreted
“Zero Retention Mode On-prem options”
elevenlabs.io · checked Aug 1, 2026
Integrations: not yet interpreted
“Zapier Salesforce Stripe Hubspot Shopify Zendesk Genesys Twilio Amazon Connect”
elevenlabs.io · checked Aug 1, 2026
Supported regions: not yet interpreted
“Data residency in US, EU, and India”
elevenlabs.io · checked Aug 1, 2026
Support model: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this

Foundation models

Base models: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Model provider: LLM-agnostic: the vendor states customers may bring their own model. No specific hosted model or provider is named on the 2026-08-18 capture.
“LLM-agnostic - bring your own model”
elevenlabs.io · checked Aug 18, 2026
Model swappable: Yes - the vendor states the platform is LLM-agnostic and customers may bring their own model.
“LLM-agnostic - bring your own model”
elevenlabs.io · checked Aug 18, 2026
Open weights: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Context window: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: not yet interpreted
“WebSocket and REST APIs”
elevenlabs.io · checked Aug 1, 2026
Tool use: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
elevenlabs.io · checked Aug 1, 2026
Multi-agent: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
API access: not yet interpreted
“ElevenAgent APIs and SDKs”
elevenlabs.io · checked Aug 1, 2026
Open source: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
elevenlabs.io · checked Aug 1, 2026

Impact

User base: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
elevenlabs.io · checked Aug 18, 2026
Deployment scale: no public information
elevenlabs.io · checked Aug 18, 2026 · source did not state this
Target sectors: not yet interpreted
“Support Sales Operations Marketing Talent”
elevenlabs.io · checked Aug 1, 2026
High-risk domains: not yet interpreted
“Sorry John, I'm unfortunately unable to give financial advice”
elevenlabs.io · checked Aug 1, 2026
Documented incidents: no public information
elevenlabs.io · checked Aug 1, 2026 · source did not state this
Market recognition: no public information
elevenlabs.io · checked Aug 17, 2026 · source did not state this